As I live overseas I was very appreciative of the detailed and helpful email responses to my questions regarding the tiles. The tiles arrived safely and are of a great quality. Many thanks
All was perfect. The cupid tile is going to make a gorgeous wedding present for our brother.
I am very happy with Regts-Antique Tiles- this was my first order from them, and it was shipped immediately and arrived in perfect condition thanks to their excellent packaging. The superb photography on their website made choosing the tile easy, and I was confident in what I was ordering. I won't hesitate to order from Regts-Antique Tiles again!
Great specialisation & competence
I had such great help from the staff member. He took the time to find out exactly what I wanted, and then presented me with a number of options to choose from. In addition he offered his opinion about which tiles worked best together since they varied in color and condition, and it was difficult to assess on-line. I was extremely pleased with all aspects of my purchase.
A thoroughly enjoyable buying experience. Friendly communication and fast shipping, too. Very pleased and highly recommend. Thank you!
Our visit with Durk in his studio in the charming, historic town of Franeker was a highlight of our Netherlands trip this summer! The studio and workshop carry a vast array of tiles from many different eras. Seeing firsthand the work of sorting, cleaning, and preparing these tiles for future installations gave us an even deeper appreciation for Durk’s craft than we’d had before. Durk himself has a thorough knowledge of...and love for... the history and content of the tiles he sells. He truly is an ambassador for this antique art form! Durk is also friendly and very quick to respond to requests and inquiries. We so enjoy doing business with him, and wish ALL of our vendors were such a pleasure to work with!
A visit to Regts Antique Tiles was a major highlight of my recent trip to the Netherlands. My daughter and I found it easy to travel to Leeuwarden by train and Durk Regts was kind enough to drive us to and from their gallery/warehouse outside of the city. The Regts family was very welcoming and hospitable. It is clear that they are passionate about the subject of historical, antique Delft tile. I had previously admired their tiles online and had ordered books from their website. It was even more exciting to see and handle the tiles in person. We were encouraged to freely browse through the boxes of antique tiles which were well-organized by age and subject. We also enjoyed a tour of the room in which the tiles are washed and cleaned. Although the quality and quantity of beautiful tiles made the choice difficult, I finally chose several which were shipped to me in the United States. They were very well-packed and arrived safely. I look forward to dealing with this family- run, yet supremely professional business in the future.
It was so pleasurable and interesting to deal with Mr. Durk Regts that I am wishing for a new tile project so that I may do it all again! From finding on their website a particular antique tile I had long been watching for and naming an initial inquiry, through purchasing and speedy international delivery, I was 100% satisfied Ruth this experience. Corresponding with Mr. Regts was like speaking with an old friend. I also learned about the history of my tiles.
The tiles I purchased from Regts are absolutely wonderful. The tiles are exactly as shown on the website and the packaging and shipping were outstanding. I am fortunate to have found a trustworthy dealer of these wonderful Dutch tiles and I will most certainly be acquiring more from Regts in the future. Communication was extremely prompt, very helpful and kind.
I love everything about this company. Durk, the owner, was so helpful from start to finish. He helped asme calculate the amount of tiles that I needed. He looked at photographs of the tiles that I was matching and selected the perfect color match. He shipped the tiles off quickly. When some tiles came through chipped, he sent me extra. When I needed more tiles, mid-project, he got them to me fast. And when I needed more again, he sent more and wouldn't charge me.. I wholeheartedly recommend this company.
Very professional , responsive and knowledgeable .
Amazing customer service. Went above and beyond with my order and with packing. Even included a free book with my purchase. Will surely do business with Regts again!Suggestions
No suggestions, the experience was perfect.
Mr. Regts was impeccably professional and infinitely patient in putting together a selection of antique tiles for me.
- excellent products :) - great communication regarding terms of payment, shipping, etc. - client-convenient payment methods and shipments, - client-oriented approach, - providing a lot of background information to their products via social media - changing it from a simple buy-sell situation into situation of passion for tiles, for history of Delft tiles, and gathering inspiration for interior design, - what makes Regts - Antique Tiles stand out from others is that one sees they are a family-based company with their heart at the core of the business, in the care they take with the tiles and with customers.Suggestions
all great, wishing you lots of success!
We contacted Mr. Regts to help us find antique Dutch tiles for a bathroom project. He was incredibly helpful, coming up with a number of propositions and clearly showing his expertise. It was all done via email and with no trouble. We are very pleased with our tiles and were impressed by Regts Antique tiles professionalism. Highly recommend.
The delivery was perfect thank you.
Excellent communication and service; friendly, prompt and efficient. They put the customer first. Most importantly, exemplary and beautifully produced tiles. Highly recommended.
Great item and fast, careful shipment!
very. delivery, communications, and purchase. all big ticks.
Wonderful service! A pleasure to deal with. I ordered some new undecorated tiles to mix with antique 18thC tiles and they were able to colour match the white to one of the tiles of the same pattern as mine in their archives. Very prompt shipping to UK with good packaging.
A beautiful collection of antique tiles, clearly arranged and displayed on the website, with accurate and informative descriptions of the condition, and a swift and safe delivery service.
It's hard to know where to begin! Customer service at such a high level is nearly a lost art, especially here in the United States. It is no coincidence that Durk's command of the English language is better than that of some of my colleagues. After passing by his window display on the Grote Kerkstraat in Leeuwarden and sending an e-mail inquiry, I found myself looking at beautiful Delft tiles and holding them in my hands a short time later, thanks to Durk's gracious accommodation of my itinerary (I was leaving the next day). I have now bought 4 collectible tiles; they are all exquisite in their own way. Most importantly, they bring great joy to myself and those who view them in my home and office. I have added a line item in my personal budget to allocate money for future purchases.Suggestions
I honestly can't think of any areas which are in need of improvement, or any suggestions for change. Their website is attractive and easy to use; online ordering and delivery is seamless and flawless.
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