Reviews voor Simplebikestore

Thank you for timely delivery to Serbia. Overall (fork, crank set, wheels) bike seems to be OK, but there are some troublesome issues. Firstly, the rear disk seems to be bended (not sure, whether this was made by the delivery, but the box seems to have no deformations). And secondly the rear brake handle is for left hand (I didn't saw any mention regarding that in bike specs, so that was a surprise for me). So I'll have to fix it a bit I order to being able to ride it :(

The bike and helmet were as described despatched quickly

Value for money. Reliable.

I had purchased a smaller size bike and they agreed to change it with a bigger one which of course is great even if I had to pay a small fee for restocking.

Poctivé spravanie

Uiteindelijk kreeg ik het onderdeel toegestuurd. Een mailtje om te melden dat het onderdeel in backorder staat zou leuk geweest zijn. Toen ij zelf contact opnam heb ik wel prompt een correct antwoord gekregen. In het Engels maar bon.

Very good service!

Special mention très bien pour le service commercial . Livraison rapide quand ils ont le stock. Je recommande,merci à toute l'équipe ;)

Eddy and colleagues were competent and very responsive. Even though they missed an email about a new handle-bar, when I reminded about it they handled it very professionally. Overall, I'll gladly recommend SimpleBikeStore.

On me demande de noter SBS et ce sans avoir reçu le vélo commandé ?! Mon anglais n’est pas au top, aussi quand j’ai passé commande sur le site je n’avais pas lu attentivement les mentions sur la commande et pré-commande ainsi que l’envoi entre 7 et 21 jours mais aussi que le vélo était en stock. Un peu complexe. Bref, j’ai lu les commentaires de clients pour comprendre un peu plus le fonctionnement du site marchand, beaucoup de positifs mais quelques critiques sur l’envoi de la marchandise bien tardivement quant à l’argent encaissé en amont ( peut-être un montage financier qui permet une gestion de l’entreprise) J’attends toujours le vélo. Je répond oui pour la recommandation du site web tout en mettant un bémol. PS : j’aurais aimé des réponses par mail

availability and efficiency.

Positive,good communication,

Nothing more to say, is there?

Ordered a bike with one build kit, but was informed it was no longer available only after I had paid. Was offered a cheaper kit and refund for the difference. Bike took a month and a half to deliver, and was sent to the wrong person initially--which I only found out about after emailing. All emails were answered and I got my refund for the price difference in a relatively timely manner, but communication was not the best and I did not appreciate the fact that bikes are listed as "in stock" when they are not necessarily in stock.

No worries!

A bar tape with the wrong colour was delivered. Apparently the boxes of this particular bar tape were labeled wrong. This can happen. So we agreed on a discount to not send the item back and forth. Paying back the agreed amount does not seem to be a priority. So I am still waiting for it.

Everything went great, except unfortunately the colour I originally ordered the bike in was unavailable. Customer service was in touch immediately and offered an alternative.

Very helpful and friendly with quick responses. Highly recommend

ich kann nicht klagen. Hier läuft alles so wie man es von einem Onlineshop erwartet. Weiter war die Kommunikation auch sehr gut. Ich würde hier wieder kaufen.

Had spatborden besteld, maar er zaten geen schroeven bij. Had ze een aantal gemaild en berichtjes gestuurd via WhatsApp om te vragen of ze de schroeven konden opsturen, maar geen reactie.

They deserve 10 stars!

I purchased a Brother Kepler frame. Price was the best and communication with the shop was very good.. 4 stars because it took a while for the order to be dispatched, but if there is no time pressure I definitely recommend this shop.

alles wie versprochen

Super happy with my purchase !!! Seller is very responsive and they are always there to help

Buying here is an exclusive experience. Very helpful staff, concentrated on solving problems. Good communication. The frameset I bought was packed perfectly. I was not really sure whether it would have all additional elements, but it did. I bought also dinamo light, and shipping was super quick.