Filters

9

Wonderful bike, great service!

I found the last Breezer Radar to my size and secured it on a Sunday. Also bought pedals along with it. Their delivery notice email is creative and fun, it made me smile! Bike arrived on Thursday morning, within 5 working days as promised. All in all, the experience was smooth and met my expectations. Good job team! I love my bike! Thank you.

  • Would you recommend us? Yes
1

One of the worse experiences ordering online ever.

I ordered three items from them. A bike, a seat post, and and handle bar. I received the handlebar and seat post but no bike. The bike has been sitting in DHL’s notification but has yet to be given to them for 10 days. I’ve contacted the store and they just kept saying it was in its way. I lost hope in them and just filed a case with my credit card company’s but now I have handlebars and a seat post I don’t need. I do understand things happen but when they do, then be prepared to make things right without laying or putting the burden on the customer. Own your wins and loses. I wouldn’t buy from them, there are better ran companies out there.

  • Would you recommend us? No
1

Waiting over 2 weeks for a bike delivery...

Maybe you must take in consideration to find other shipment company.

  • Would you recommend us? No
10

Quick delivery and exactly as they said

Bought a wahoo kickr bike and delighted with it

  • Would you recommend us? Yes
10

Unbeatable service

Shopping with this team is a dream. They'll help you troubleshoot anything once your order arrives and follow up to ensure you have everything in full working order. Can't recommend enough.

  • Would you recommend us? Yes
10

Exeptional customer service

I am very satisfied with my new bike. Shipment was really fast, and i love my new bike.

  • Would you recommend us? Yes
10

Quick and as expected

Ordered online and delivered 2 days after placing the order

  • Would you recommend us? Yes
10

All good!

Everything was fine, fast and safe shipment to Austria. My next order is coming soon! :)

  • Würden Sie uns weiterempfehlen? Ja
1

Unprofessioneller Kundenservice.

Nicht zu empfehlen!

  • Würden Sie uns weiterempfehlen? Nein

Reactie van het bedrijf

Dear Tina, I am very sorry to hear that you are not satisfied with the outcome of the situation, but we have tried to do all we can to help you. Bicycle you have ordered was delivered to you directly from the manufacturer and we have asked you several times to reach out to the local bike shop to have official confirmation if there is anything faulty as like we have mentioned before we recommend all bicycles to be assembled at the professional mechanic not by yourself at home. If something happens we can then quickly resolve the issue as bike shop has expertise to make decisions how to resolve problems. If you have installed brakes and have caused damage to the bike we can't held fully responsible but even tho we have tried to help you and resolve the problem. In fact where you don't want to collaborate we can't really do anything and giving a 1* review is not fare given the fact we have never refused to help you. You obviously haven't been interested to resolve it and have taken the position to blame someone for the issue but our emails with questions still remains unanswered. We are qualified specialists and have years of experience how to resolve issues with distance, only way to do it is when all sides collaborate in finding a resolution - bad reviews does not speed it up. All the best - SBS Team.

10

Very professional and reliable shop

They responded to all queries quickly and professionally. Bike arrived in perfect condition, and on time. Big plus is a quality of customer service. I strongly recommend this shop.

  • Would you recommend us? Yes
8

Efficient delivery despite packaging

I was very lucky to get on the website the last 2020 Schindelhauer Ludwig for my size. I received the bike only one week after! I found the packaging not up the task for such a bike and the bike had small scratches (the support did not answered about this issue...).

  • Nous recommanderiez-vous? Oui
10

Friendliest staff, great bikes

The staff are very friendly, they kept the shop open for me even after the closing time for a whole hour, I could try as many test bikes as I wanted and the 6KU bike is great so far.

  • Would you recommend us? Yes
10

Truly helpful and knowledgable staff

The staff at Simple Bike Store Rotterdam helped me in looking for the perfect bike, let me try out the ones that were in my range of interest and answered all my questions. The space is nice and their showroom inspiring. I advise any bike-geek to pay it a visit.

  • Would you recommend us? Yes
9

helpful and efficient

Despite huge demand the bike came far quicker than expected in perfect condition. Thanks

  • Would you recommend us? Yes
10

Great communication and very quick delivery!

Thanks for an amazing service!

  • Would you recommend us? Yes
9

Duidelijke communicatie.

Snelle levering van mijn nieuwe fiets.

  • Aanbevelen? Ja
9

trustworthy

Quick delivery and constant status updates when shipped. Had a good laugh at the mail they sent. Genuinely funny!

  • Aanbevelen? Ja
7

No problems in general - dented fender and crank

Dented fender and crank scratches. Probably occurred during shipping

  • Would you recommend us? Yes
10

Smooth purchase and better communication

I loved how responsive the team was through the chat. That made me get a good deal different from my initial idea. But finally a good choice.

  • Would you recommend us? Yes
10

Gute Performance - attraktive Konditionen, schnell

Prompte Lieferung, Lieferkosten sehr attraktiv

  • Würden Sie uns weiterempfehlen? Ja
10

Parfait

Achat vélo en ligne, très réactfs et agréables, répondent très vite et efficacement Merci

  • Nous recommanderiez-vous? Oui
10

Good service and good quality

The service by mail was good and since I live near Rotterdam I had my bike send to the store. Delivery was fast (ordered monday and the bike was shipped and assembled on thursday) and the guys at the store were friendly. I returned a week later for a small defect in the saddle and they contacted the suplier. It still has to be resolved but I'm sure it will all be handled great.

  • Aanbevelen? Ja
10

They have what you want and make it easy to get it.

well laid out store. Easy to navigate and buy what you want.

  • Would you recommend us? Yes
10

Super Service, freundliche Mitarbeiter; das Fahrrad ist perfekt für unseren Sohn

Simplebikestore ist sehr empfehlenswert. Das Fahrrad ist absolut sicher, stabil und wunderschön dazu. Aufgrund eines Kettenschadens haben wir den Store kontaktiert und sofort Ersatz erhalten. Der Service war ausgesprochen freundlich und zuverlässig! Danke für alles!

  • Würden Sie uns weiterempfehlen? Ja
10

The best on-line shopping experience.

From the moment I contacted Simple Bike Store via their online chat they have been amazing. None of my strange queries were too much. Always responding promptly to both chat and emails. They went out their way to help. My bicycle was shipped fast and arrived securely packed. I wish more shops were at this top standard. Highly recommend them in every way.

  • Would you recommend us? Yes

Kiyoh Reviews

• Iedereen mag een review plaatsen zolang er wordt voldaan aan de gebruikersvoorwaarden en het privacybeleid
• We voeren geautomatiseerde en handmatige controles uit om valse reviews zoveel mogelijk tegen te gaan
• Reviews met een score lager dan een 6 worden 7 dagen na plaatsing gepubliceerd