Brilliant and extremely helpful customer service and quick delivery.
Ik was opzoek naar de triobike boxter e (elec bakfiets). In Antwerpen waren ze enkele €100 duurder. Heb nog nooit voor zo’n groot bedrag een online aankopen gedaan (€7000) uit schrik. Maar door de online chat/klantenservice werd er mij enorm veel uitleg gegeven. Collega Eddy is een aanwinst voor de zaak. Dankzij hem heb ik het gedurfd en ben erg tevreden. Het duurde 4 weken - dank u Corona - maar hij werd gemonteerd geleverd met een brede glimlach. Dank u simplebikestore!!
Very cooperative fast response and straight forward
Excellent service. Ordered online, spke with them via their chat on the website. Very helpful. Will order from this company again.
The point for me is being the communication. The chat online is really convenient. They answer very fast and clear. And they are pleasant and truthfull.
Eddy has been very helpful. I was looking for a touring bike and accessories and he went out of his way to provide me with everything. Incredible customer support, very helpful and friendly. 100% recommend.
I was sent the wrong link for tracking because DPD was used instead of DHL. But is was sorted out. Apart from that, everything was pretty much perfect.
I ordered a Wahoo KickR in April, knowing they were sold out all over the world, and anxious that it would arrive at all. SimpleBike Store took care of all my questions, were immediate in responding, kept me up to date as to where the boat was on its way to Holland, and delivered the box in record time to Spain with an amusing email and tracking number included. The Wahoo is impeccable, just as advertised. You couldn't ask for more!
I had difficulty buying the bicycle I wanted locally, but buying from Simple Bike Store was easy. I got the bike I wanted and it was shipped quickly. Thanks to Martin, for his fantastic customer service.
Fast delivery and and my wife loves the bike. Thank you.
I was treated very well, was frequently informed and updated, and received my order quickly and without unpleasant surprises.
The team at Simple Bike Store were great. The bike we wanted wasn't available locally however Simple Bike Store had the item in stock. Delivery was fast. Thanks guys.
Very helpful advice combined with good and speedy delivery to London
Found the bike I wanted which was out of stock everywhere else, I was surprised that it arrived in just a few days (had expected more delays due to COVID-19) and the delivery tracking information was excellent. Informative emails are nice and cute too.
What more can I say!
I’ve been after the Pelago Brooklyn in Kaisla colour for ages and out of stock everywhere. Found it by chance on the Simple Bike Store and was so happy to receive it quickly with cheap overseas shipping. Unfortunately it did arrive a little damaged (small dent and scrape to the frame) - this looked from the box to have happened in transit. However, my email was quickly answered and a fair discount was swiftly processed. Great experience and so happy with my new wheels. Thanks so much!
Like rest of the world during COVID-19 I was looking for a bike. I wanted a specific State model that was sold out everywhere in the US. Contacted customer service ahead of time about a couple models. They responded immediately with really helpful and accurate information. Placed an order with a smooth ordering process. Delivery time was decent considering the times we are in now and shipping to the US. When I checked in on the progress there was an immediate update provided. Bike arrived in flawless condition and rides like a dream. Would recommend to anyone.
Ordered and recieved a nice bike. Service and contact was excellent
Put in an bike order during corona and man did they deliver! I received my bike within a week..looking neat. Now I'm ready to get rid of this corona fat.
> good and decent information in the webshop > excellent contact with customerdesk > delivery was excellent. Very competitive price combined with excellent service. Simplebikestore is a topper.
Very good online ordering system. Chatbot service was excellent. Order deadline met. Excellent bike.
Building my bike (and my husbands!) with these guys was an actual dream come true. I had a photo of my perfect bike i had been dying to have for YEARS now and they made it come to life! Shipping to the USA was surprisingly fair and arrived SO quickly , their communication was GREAT and the owner is SO KIND. my husband and i have been riding all around Texas and getting SO many compliments on our bikes. I just cannot day enough about this company. I wish every single shopping experience i ever had for a larger purchase felt this personalized and thorough. Worth EVERY last penny.
The bike I ordered (Ridgeback Expedition) is absolutely sick, and got delivered quite fast taking the covid be into account! Also the best customer service I have ever had... Even on Sundays and holidays my questions were answered within 30 minutes. I wouldn't buy from anywhere else anymore. Big up to the team!
nice people, great service!
Toll das Simple Bikestore das in Deutschland ausverkaufte Woom off noch hatte! und dann nur 2 Tage Versand trotz Corona-Krise. Top!
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