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10

The Employees are very helpful with regards to assisting the customer

Honest Staff. They will entertained such problem minor or major problems and they will offered the best solutions...They knew what are their doing. I am the one of the satisfied customers. God bless and more Power to the Company. Jun Insigne Magararu Lead Telecom Engineer FSSC - Engineering / Aramco Telecom Projects Al Khobar, Kingdom of Saudi Arabia

  • Would you recommend us? Yes
10

Fantanstic*****

Super communication and fast shipping.....

  • Would you recommend us? Yes
10

Very happy with customer service, delivery and product

Eddy was very helpful and made it very easy for me to order online. Delivery was quick and the shoes I ordered are perfect. 5 stars all round.

  • Would you recommend us? Yes
10

Snelle levering en vlotte communicatie

Heel goeie communicatie ivm nalevering van een onderdeel.

  • Aanbevelen? Ja
9

Eerlijk advies, snelle levering

Gaf aan wat voor fiets ik zocht. Ben weggegaan met een fiets die ik zelf nooit zou hebben gekocht, maar heb er veel plezier aan. En er moesten nog spatborden en een standaard op. Dat deden de heren van de winkel diezelfde middag nog, omdat het de volgende dag goed weer was om te fietsen. Dus de mannen in de winkel zijn zelf ook echte fietsers.

  • Aanbevelen? Ja
10

Superb

Professional and fast

  • Would you recommend us? Yes
9

Pre Order

As I had some problems to get hold of a Road Runner Jammer bag I contacted Simplebikestore when they would get a new batch of bags. Bags were still out of stock and in fact first had to be produced by Road Runner. However, simplebikestore offered me a preorder. That felt at first somehow odd as I had to pay in advance and wait a couple of weeks until the bags had been produced, shipped to Europe and finally forwarded to my home address. Eventually being transparently guided through the process I placed the preorder and finally received the bag without further problems.

  • Würden Sie uns weiterempfehlen? Ja
9

Great customer service

Great customer service available around the clock.

  • Would you recommend us? Yes
10

It is perfect!

The delivery was on time. The product is fantastic and we very much appreciate that it arrived already ready to use and didn't need to be put together as normally parents of small children don't have the time to do that.

  • Vai jūs ieteiktu mums? Yes
1

Bad service

If you are unlucky enough to get a bad product, dont expect any service from these people.

  • Would you recommend us? No

Response from the business owner

Dear Anders, Thank you for your feedback but as I have explained over the phone there are procedures that should have been followed and this review came before we have got all the information to process the claim with the manufacturer. Once we have got all the necessary information we have immediately resolved this matter and made sure that replacement part is shipped your way. Sorry for your experience but you can believe it or not - we care about every single customer and we do all we can to resolve even the most difficult cases. If you collaborate and give us all the tools we are making sure there is a solution immediately. I still believe you will have many great rides with your newly purchased bike. Eddy and Simple Bike Store Team

10

Very happy with the friendly service

Would recommend to anyone.

  • Aanbevelen? Ja
10

Great service

Bike arrived a little bit late, but perfectly packed. Kudos to the Customer service, they were very friendly and helped to quicken the shipping process. Great price, great bike (Cinelli Hobootleg). My baby is now home. Thanks!

  • ¿Nos recomendarías?
9

Wonderful bike, great service!

I found the last Breezer Radar to my size and secured it on a Sunday. Also bought pedals along with it. Their delivery notice email is creative and fun, it made me smile! Bike arrived on Thursday morning, within 5 working days as promised. All in all, the experience was smooth and met my expectations. Good job team! I love my bike! Thank you.

  • Would you recommend us? Yes
1

Waiting over 2 weeks for a bike delivery...

Maybe you must take in consideration to find other shipment company.

  • Would you recommend us? No

Response from the business owner

Dear George, First of all I am sorry for your experience by not receiving your shipment on time. As we have previously informed you the problem was caused by DHL Parcel that has delayed the delivery and gave false information to us and to you during the whole process. We feel bad about the situation but unfortunately there is nothing much we can change about it. Luckily your parcel was delivered at the end and I hope you are enjoying your new bike. As mentioned on email exchange - if there is any way we can compensate feel free to get back to us and we can find a solution. We don't feel like we deserve 1* review because of DHL's delay as we have always been reachable and supported you all the way until you finally received your parcel. Hopefully we can make it up for you next time. Eddy and Simple Bike Store Team

10

Quick delivery and exactly as they said

Bought a wahoo kickr bike and delighted with it

  • Would you recommend us? Yes
10

Unbeatable service

Shopping with this team is a dream. They'll help you troubleshoot anything once your order arrives and follow up to ensure you have everything in full working order. Can't recommend enough.

  • Would you recommend us? Yes
10

Exeptional customer service

I am very satisfied with my new bike. Shipment was really fast, and i love my new bike.

  • Would you recommend us? Yes
10

Quick and as expected

Ordered online and delivered 2 days after placing the order

  • Would you recommend us? Yes
10

All good!

Everything was fine, fast and safe shipment to Austria. My next order is coming soon! :)

  • Würden Sie uns weiterempfehlen? Ja
1

Unprofessioneller Kundenservice.

Nicht zu empfehlen!

  • Würden Sie uns weiterempfehlen? Nein

Response from the business owner

Dear Tina, I am very sorry to hear that you are not satisfied with the outcome of the situation, but we have tried to do all we can to help you. Bicycle you have ordered was delivered to you directly from the manufacturer and we have asked you several times to reach out to the local bike shop to have official confirmation if there is anything faulty as like we have mentioned before we recommend all bicycles to be assembled at the professional mechanic not by yourself at home. If something happens we can then quickly resolve the issue as bike shop has expertise to make decisions how to resolve problems. If you have installed brakes and have caused damage to the bike we can't held fully responsible but even tho we have tried to help you and resolve the problem. In fact where you don't want to collaborate we can't really do anything and giving a 1* review is not fare given the fact we have never refused to help you. You obviously haven't been interested to resolve it and have taken the position to blame someone for the issue but our emails with questions still remains unanswered. We are qualified specialists and have years of experience how to resolve issues with distance, only way to do it is when all sides collaborate in finding a resolution - bad reviews does not speed it up. All the best - SBS Team.

10

Very professional and reliable shop

They responded to all queries quickly and professionally. Bike arrived in perfect condition, and on time. Big plus is a quality of customer service. I strongly recommend this shop.

  • Would you recommend us? Yes
8

Efficient delivery despite packaging

I was very lucky to get on the website the last 2020 Schindelhauer Ludwig for my size. I received the bike only one week after! I found the packaging not up the task for such a bike and the bike had small scratches (the support did not answered about this issue...).

  • Nous recommanderiez-vous? Oui
10

Friendliest staff, great bikes

The staff are very friendly, they kept the shop open for me even after the closing time for a whole hour, I could try as many test bikes as I wanted and the 6KU bike is great so far.

  • Would you recommend us? Yes
10

Truly helpful and knowledgable staff

The staff at Simple Bike Store Rotterdam helped me in looking for the perfect bike, let me try out the ones that were in my range of interest and answered all my questions. The space is nice and their showroom inspiring. I advise any bike-geek to pay it a visit.

  • Would you recommend us? Yes
9

helpful and efficient

Despite huge demand the bike came far quicker than expected in perfect condition. Thanks

  • Would you recommend us? Yes

Kiyoh Reviews

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