Dear Christoph, As explained to you by email - before you placed an order you asked us specific questions about the bike and we have clearly mentioned that we don't have the bike at the shop. After you have placed an order we had another email exchange where we have informed you about the delivery time and you have replied to us that if something changes we should notify you. But then 3 weeks later, basically almost before the delivery you wanted to cancel your order and we have informed you about the fact that this is pre-order which we can't cancel and this stage. As mentioned to you by email - we are reputable company and we have no intentions to make your life difficult but you should understand that if everyone would start changing orders and cancelling them it would become a disaster. Simple Bike Store Team
I am very sorry for your experience. It was not our intention to have the delay during the transit but sometimes the logistics can't be predicted so something that should happen quickly took longer than anticipated. Once the shipment was shipped there has to be an email received with track and trace code, but what I see is that TNT tried to deliver but you where not at home so there was additional delay for another 1 week. We admit that this was not greatest experience and we are doing all to improve processes in situations like this. If you would like to give us another chance please reach out to us before placing an order and we would provide you with a voucher that would hopefully make it up for you. Once again apologies from our side about the situation. Simple Bike Store Team
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