Dear Anders, Thank you for your feedback but as I have explained over the phone there are procedures that should have been followed and this review came before we have got all the information to process the claim with the manufacturer. Once we have got all the necessary information we have immediately resolved this matter and made sure that replacement part is shipped your way. Sorry for your experience but you can believe it or not - we care about every single customer and we do all we can to resolve even the most difficult cases. If you collaborate and give us all the tools we are making sure there is a solution immediately. I still believe you will have many great rides with your newly purchased bike. Eddy and Simple Bike Store Team
Dear George, First of all I am sorry for your experience by not receiving your shipment on time. As we have previously informed you the problem was caused by DHL Parcel that has delayed the delivery and gave false information to us and to you during the whole process. We feel bad about the situation but unfortunately there is nothing much we can change about it. Luckily your parcel was delivered at the end and I hope you are enjoying your new bike. As mentioned on email exchange - if there is any way we can compensate feel free to get back to us and we can find a solution. We don't feel like we deserve 1* review because of DHL's delay as we have always been reachable and supported you all the way until you finally received your parcel. Hopefully we can make it up for you next time. Eddy and Simple Bike Store Team
Dear Tina, I am very sorry to hear that you are not satisfied with the outcome of the situation, but we have tried to do all we can to help you. Bicycle you have ordered was delivered to you directly from the manufacturer and we have asked you several times to reach out to the local bike shop to have official confirmation if there is anything faulty as like we have mentioned before we recommend all bicycles to be assembled at the professional mechanic not by yourself at home. If something happens we can then quickly resolve the issue as bike shop has expertise to make decisions how to resolve problems. If you have installed brakes and have caused damage to the bike we can't held fully responsible but even tho we have tried to help you and resolve the problem. In fact where you don't want to collaborate we can't really do anything and giving a 1* review is not fare given the fact we have never refused to help you. You obviously haven't been interested to resolve it and have taken the position to blame someone for the issue but our emails with questions still remains unanswered. We are qualified specialists and have years of experience how to resolve issues with distance, only way to do it is when all sides collaborate in finding a resolution - bad reviews does not speed it up. All the best - SBS Team.
• We perform automated and manual checks to prevent false reviews as much as possible
• Reviews with a score below 6 are published 7 days after placement