I have contacted them multiple times regarding the cancellation of my order for the Tenways CGO600 Pro (black, small). Each time I was told the bike was on its way, while in reality it had already been out of stock for a long time. Even during my visit to the physical store, a staff member called a Tenways representative directly while I was standing there, and it was confirmed that this model in this color and size is completely sold out and can no longer be delivered. Despite my repeated notifications both by phone and in the store, my order has still not been cancelled. This has been dragging on for far too long now.

I wanted to buy two camera through the shop, one arrived damaged. The return was already a struggle but in the end we agreed on me filling out the form and sending it back, but paying for the shipping myself with the option to get it refunded once the manufacturer of the camera confirmed their fault with the defect. The camera arrived back with the shop in February, even after several mails, reminders and so on I haven’t received any money back. At first, a month after tracking said the camera was received back, they claimed the person responsible to handle had not been in but would take care of it soon. Another six month later my request for the refund was met with a claim that they’ve now received replacement stock and would send me a new camera. I wasn’t intrested in an exchange from the beginning, I wanted a refund. After informing them of this, they asked for my receipt of the shipping? I mailed this in as well and haven’t heard back since. So yeah, don’t buy there if you would want to return damaged/defect items. Very disappointed and I just consider it teaching money to never order there again.

Vor Bestellung sehr, sehr netter Chatkontakt, um Lieferbarkeit eines Rahmens zu erfragen. Nach Bestätigung direkt bestellt und per Paypal bezahlt. Angegebene Versand-/Lieferzeit auf der Webseite: bis zu 3-4 Wochen. Nach 5 Tagen bereits Versandbestätigung, nach nur weiteren 3 Tagen war der Rahmen in Deutschland und ist wohlbehalten (sehr sicher verpackt) bei mir angekommen. TOP!

Even if there is a problem, they react fast and find a proper solution. And yeah, they sell really hot bike frames ;)

I ordered an Omnium Cargo, nothing I can complain about. Thanks!

Thank you, the bike is wonderfull!

Not all things which are listed as they are in stock, are really in stock. But it is not ****

Specs and price of the bike are very good. Delivery took a little longer than specified on the website (took 3 weeks overall). When I reached to the shop, they answered my questions quickly and professionnally.

The bike was well packaged and sent on its' way the right time. The communication with the company and the help I received were good. If I were them I would use the older website since it contained more filters about choice. overall it was a good experience.

Super Service

Schnelle Lieferung Top Preis für das bestellte Produkt

I received ordered Velo Orange fenders incomplete.The assembly parts were missing although bag was originally sealed by Velo Orange. Simple Bike Store stuff turned out to be very helpful and they replied on the spot. Finally after several days they sent all the missing parts .

While the shipping took much longer than anticipated, the staff always responded to my inquiries. An automated update every week or so on the expected shipping would be helpful, as it takes away some of the uncertainty. I’m very happy with my bike.

Service could be better, short staff.

Good products, perfect condition of the bike after shipping.

Aankoop van de fiets online ging prima. Voor montage gekozen ivm zwangerschap. De fiets bleek te klein voor mijn dochter, maar ruilen voor een grotere maat was geen optie en de fiets kon ook niet retour kreeg ik te horen per mail: “Hello, Unfortunately we don't have the Purple bike in 16inch size available. Besides, we already restocked the 14inch in Purple.” Ik viel 2 dagen buiten de online wettelijke retourperiode, dus niet mogen retourneren is hun recht, maar vind het qua service bar slecht.

Kolo přišlo v pořádku, rychle dodání, doporučuji

Picked up the phone a few rings in and also kept in touch throughout the ordering process.

Simplebikestore had the best price available for the specific type of bike I wanted. After ordering online (over a holiday) it took 2-3 weeks to ship out the bike, not 4-5 business days as specified on the website. No issues shipping quickly to Norway. The bike came as specified and has no issues. I am very pleased and will check their store again in the future if I am considering another bike. I do wish there was a wider variety of European and local options available for purchase but I understand that inventory is expensive and limited and can be difficult to come by.

...fair prices, good quality and high speed shipping... best regards

The guys are super helpful, think along and deliver the best bikes

Fahrrad wurde gekauft und schnell geliefert, alles gut. Karton war auch gut, eigentlich alles gut verpackt. Leider war eine Speiche verbogen, da muss irgendwas kräftig gegen gekommen sein.

E-mail Korrespondenz war sehr kurz angebunden, sonst aber alles gut.

Wasn’t 100% sure what bike was best for me and after emailing my preferences to them I got a long email with multiple options with details explaining each option. It really showed their knowledge but also their customer service. When collecting my bike they took the time to help me pick and attach multiple accessories and gave me lots of discounts. I’ll definitely be back on my next pay day.

Really easy web shop and reliable partner