Filters

10

Very happy!

The communication with the tram team at Simple Bike Store was perfect from start to finish. I ordered a bike from Madrid and it got here on time and well.

  • Would you recommend us? Yes
10

Excelent service

Great service

  • Would you recommend us? Yes
10

Excellent!

Quality packaging, excellent customer service, fast delivery, thank you!:)

  • Aanbevelen? Ja
10

Very good service

Prompt response, fast delivery, very happy with the service

  • Would you recommend us? Yes
10

Excellent - a truly wonderful experience, like talking to old friends

I chose to buy from simplebikestore because of the price difference in the items I needed - but soon found that, happily, their service is as amazing as their prices. My only slight regret is that I did not find them earlier. They will now be my automatic go to site and I look forward to shopping from them again.

  • Would you recommend us? Yes
10

Outstanding customer service

The shipping was good, the customer service was better. They cleaned up after my mess (mistyped zip code) and everything arrived promptly, nicely and securely packed and at the precise time I was given.

  • Would you recommend us? Yes
9

Excellent!

Super fast shipping! Shockingly fast! Responsive customer service. 5 stars all around.

  • Would you recommend us? Yes
1

Slechte service

Het retourneren naar Letland en de manier hoe je wordt te woord gestaan staat me totaal niet aan.

  • Aanbevelen? Nee

Response from the business owner

Dear Anthony, Your review comes to us as a surprise as we have offered you to exchange the boots that are too small if you send them back to us without even asking you for additional shipping costs or anything like that. Our winter goods warehouse is located in Latvia and we did not force you to send the boots back to Latvia. You could have returned the booths to our shop in the Netherlands too but our emails to you have never been returned which explained that retuning them to our main winter goods warehouse will have shortest lead time. To summarise I don't believe that 1* star review from you reflects our "poor service" as you haven't returned our emails when we tried to reach out to you and took the position by yourself where we can't really help you further. Sorry for your experience and I wish you all the best. Simple Bike Store Team

10

Great Price, flawless order process.

I preordered a bike frame so fast delivery was not the expectation. In the end everything went just perfect, the product was well received. Contact with customer support was always very friendly and fast.

  • Would you recommend us? Yes
10

Very fast and very customer friendly.

Questions always quickly answered. Black-friday-sale-discount granted after my purchase in form of a voucher. Thanks.

  • Would you recommend us? Yes
10

Snel en goede service

Had dit besteld en gekozen voor afhalen op locatie. Communicatie verliep soepel en afhalen idem.

  • Aanbevelen? Ja
10

Excellent

It was easy to order and everything worked according to the information on the website. The bike arrived on the truck at the appointed time. Highly recommended !!

  • Would you recommend us? Yes
10

Smooth overall experience - shopping and delivery

I was quite impressed with the store. I haven't heard of it before using and found a Woom 2 available here (as opposed to not being available in most of Europe). The price was fair, shipping fee was a bit pricey but fair enough. I got the bike in a very nice pack, ahead of time and was aware of the delivery steps via email all the time. Well done folks, you're doing a good job for bike shopping.

  • Would you recommend us? Yes
10

Perfect

We really enjoy both the buying process and the bikes!

  • Would you recommend us? Yes
6

Not as expected

Although the price of the bike was higher than on other platforms but available, the service was not as professional as hoped. The bike was shipped in non-original packaging to include the helmet ordered at the same time and arrived with a nick on the frame and the rear wheel cap missing. The service, although prompt, did not resolve the problem.

  • Would you recommend us? No
10

Good stock and reactive

Good stock and reactive

  • Would you recommend us? Yes
10

Great service and speedy delivery

The people from SBS know a lot about bicycles and listened very well to my preferences and criteria and chose the perfect bike together with me

  • Would you recommend us? Yes
6

Buoy bags

I ordered two Buoy front fork bags. Ordering was easy and fast, delivery too. Still, for 70 euros as much as each bag costs, I expected to get a strap to tighten the bag, and I didn't get it, although when you look at the photo in the web store, it's in the picture.

  • Would you recommend us? Yes
10

Tip top service!

Highly recommended..

  • Would you recommend us? Yes
9

These guys were responsive and clued up - shipped to me in South Africa - received bikes 4 days.

All good except you had run out of a few colours but seems Wooms are selling out everywhere.

  • Would you recommend us? Yes
10

Excellent

Perfect. Best online shopping experience ever.

  • Would you recommend us? Yes
10

Painless

Everything was top notch Except one little thing. The tracking link for the bike didn’t work which always make you a little bit nervous.

  • Would you recommend us? Yes
10

Top bike seller!!!!

Great shop!! Arrived soon and no hassle!!’ Great job! Many thanks!

  • Would you recommend us? Yes
4

Front rim crooked

I love the bike, the packing was good but the front wheel was between pedals , maybe some bumps crooked a little the front rim. I don't know if is possible to fix it, a brand new bike with a crooked rim annoying me. Thanks

  • Would you recommend us? Yes
10

Great!

Great service, honest, helpful, and very patient with all my enquiries. Will definitely buy from them again!

  • Aanbevelen? Ja

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