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10

Problemlose Bestellung und prompte Lieferung

Empfehlenswerter Online-Handel

  • Würden Sie uns weiterempfehlen? Ja
10

Great service, quick delivery and fantastic aftercare.

We ordered a child's bike to the UK. A seat quick release bolt must have worked loose in transit, we got in touch and the guys went out of their way to get it to us quickly. Thank you!

  • Would you recommend us? Yes
9

Great bikes, great service

I ordered a bike at this store and what really stands out is the quick response you get when you have any questions. The whole ordering and shipping process of the bike also went very smootly. The shipment itself was delayed quite a bit (at the transport side), but also there the customer service stepped in to answer any questions I had. The bike itself arrived in great shape and looks fantastic!

  • Would you recommend us? Yes
8

Great customer service, but some challenges

4 star given because there were a few hiccups with the bike I purchased not being available after payment and the condition received. The did get it to me, sent some personalized emails over their holiday break and finally got me the bike. I was however missing two bolts for the front mud guard and the box was banged up. I bought a bike online before that was better packaged. The wheel axles had made holes big enough to put your hand inside. So I think DHL may have been rough but packaging a heavy city bike should have more packing material inside. Despite this I only noticed very minor scratches on the chrome skewer bolts. I really like the bike. I will need to throw away the bike box, it can’t be used again. I haven’t contacted the company about the missing bolts yet

  • Would you recommend us? Yes
10

Great

Great

  • Would you recommend us? Yes
10

Friendly and helpfull shop!

Special ordered an item for me, thanks a bunch guys!

  • Would you recommend us? Yes
10

Positive

I have good experience.

  • Would you recommend us? Yes
10

I am very satisfied

So I ordered my bike and the delivery time was said to be 2 - 5 days. It was delivered to my door after 3 weeks. The reason for that was that I ordered it in November and the company offered some nice % of discount. So they had a lot of orders to treat. Communication via chat and email was good. I got all my requests answered, even if it took a few days, again I guess they had a lot of communication to answer. All in all I am very satisfied and I can recommend this shop to anyone.

  • Would you recommend us? Yes
10

Just amazing

Customer support available all the time more or less and are very service minded. Great updates about my order as well. BIG RECOMMEND

  • Would you recommend us? Yes
10

Simple and bikey

:)

  • Would you recommend us? Yes
9

Swift customer service, and fast shipment

Customer service gave a quick reply to my questions. Purchase was fast and intuitive. The package arrived on time in perfect conditions. Too bad they ask a commission for Paypal, otherwise it would be 5 stars!

  • Would you recommend us? Yes
10

Friendly Team close to the customer and reactive !!

Well unfortunately I don’t speak Dutch But the team is really great …I had a problem to get the bike directly and they keep till it would be possible for me to receive it at home For the rest very very friendly Top !

  • Aanbevelen? Nee
10

very good service

During the purchase of the bike and after sending goods to my address all the information where available, and bike arrived in mint condition. Delivery time was on time, as promised.

  • Would you recommend us? Yes
9

Amazing and professional despite some issues

I ordered a bike from their shop, during a crazy discount day and I was so happy about it. Unfortunately, there was a small issue and the wrong size was sent. This was particularly painful considering I live in Switzerland and shipments and customs are always a bit tricky. Nevertheless, I had been in contact almost daily with the customer support, they would call me, updated on the status of the matter and found the best solution to fix the problem. I think mistakes happens, what matters most is how you handle them, and I must say, they did a wonderful job. Bike-wise, it arrived in perfect conditions, everything was already built for me.

  • Would you recommend us? Yes
10

fine products and very quick deliverance!

A recommendable company for bike addicts!

  • Would you recommend us? Yes
10

Straight forward and good service

Good clear service, everything worked as it should, no problems, very happy

  • Would you recommend us? Yes
10

Great service

No problems even delivered to Hong Kong

  • Would you recommend us? Yes
10

WELL MANAGED

QUALITATIVELY IS AN EXCELLENT PRODUCT, INITIALLY MY PURCHASE HAD A PROBLEM OF A LOGISTIC NATURE, I WAS STRESSED ABOUT IT AND COMPLAINED WITH CUSTOMER SERVICE, BUT I HAVE TO SAY THAT THEY WERE VERY KIND AND HELPED ME TO SOLVE THE PROBLEM, I VIVELY RECOMMEND THESE SUPPLIERS

  • Would you recommend us? Yes
10

Very good customer service during ordering process and fast shipping

I bought a rather expensive Wahoo Kickr Bike v2, and was a little afraid to make such a purchase from a web shop previously unknown to me. However, the chat support during my order process was really, really good, and after I had made the payment via a bank transfer the trainer was shipped fast, and arrived in just a couple of days. Overall a super smooth experience, and I can recommend The Simple Bikestore for everybody.

  • Would you recommend us? Yes
10

Goed dr best doen

Te korte tijd daarvoor

  • Aanbevelen? Ja
10

Fast delivery

Fast delivery, good packaging, nothing was damaged.

  • Would you recommend us? Yes
9

Top!

Ik heb een kinderfiets besteld voor de verjaardag van mijn dochter. Helaas duurde de levering vanuit de fabrikant een paar dagen langer dan aangegeven op de site. Simple Bike Store was echter goed te bereiken en ze hielden mij ook goed op de hoogte. Zodra de fiets in de winkel geleverd was hebben ze deze direct gemonteerd, zodat wij m op konden halen en deze nog op tijd was voor de verjaardag!

  • Aanbevelen? Ja
10

Echte liefhebbers en dat merk je in de service

Hebben een mooie winkel met erg mooie fietsen en niet onbelangrijk; met vriendelijk en deskundig personeel. Ook de website werkt zeer prettig.

  • Aanbevelen? Ja
7

Fiets prima afgeleverd, doch wel (te) laat

Via de site en What's ap contact gehad over een fiets, de specificaties waren niet goed vermeld doch na app contact meteen gewijzigd. Fiets zou op voorraad zijn en worden verzonden binnen 5 werkdagen, dit werden uiteindelijk 3 weken. Maar is dus goed gekomen ( tussentijds wel snel app contact gehad)

  • Aanbevelen? Ja
10

Highly Recommended!

Excellent choice of gear and friendly customer service!

  • Would you recommend us? Yes

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