Dear Gerhard, You have placed an order and instead of choosing delivery to Austria you have chosen the Store Pickup in Rotterdam so the item has been ready for collection. Since you are not from the Netherlands we have reached out to you and offered to ship the parcel to your address in case you pay the shipping cost. I don't think that your 1* review reflects the correct picture for future and existing customers as your item should arrive with you shortly but we can't be held responsible about your own choices and is misleading. Simple Bike Store Team
Dear Alexander, Thank you for your feedback but I can confirm that the Unagi electric scooter was not used. It was assembled at the store for display purposes, but there where no single km's done on the scooter and it has never been used. There might have been some dust on it from being assembled at the shop but I can guarantee it was brand new scooter and milage also proves it. Simple Bike Store Team
Original review
Dear Alexander, Thank you for your feedback but I can confirm that the Unagi electric scooter was not used. It was assembled at the store for display purposes, but there where no single km's done on the scooter and it has never been used. There might have been some dust on it from being assembled at the shop but I can guarantee it was brand new scooter and milage also proves it. Simple Bike Store Team
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