Filters

9

Prima zaak met aardige medewerkers

Online bestelling gedaan en opgehaald in de fysieke winkel. Toch een stuk handiger dan alleen maar een online verkoper. Redelijke prijs voor de artikelen en aardige medewerkers. Aanrader.

  • Would you recommend us? Yes
10

I like how you work.

My bike Genesis Tour de Fer 30 2025 arived in good condition and at a reasonable time. Thanks!

  • Would you recommend us? Yes
10

The best place for bikes in Europe.

The people are very polite and supportive. They help me to find the perfect bike for me and deliver it to Bulgaria. 10 of 10 for the service.

  • Would you recommend us? Yes
9

Satisfaction

I order the bag, I got the bag without delay. It looks as advertised. I’m a happy customer.

  • Would you recommend us? Yes
9

Perfekt.

Schnelle Antwort und Lieferung

  • Würden Sie uns weiterempfehlen? Ja
7

Not so smooth, but great customer service

I tried many times to make an order, without succeeding. After contacting customer service, it turned out it was some bug in their system related to one of the products that made me unable to order. When my parcel arrives one item was missing. They were very quick though, they sent the missing item before I even had time to contact them about it, having noticed the issue themselves without me saying anything. So all in all, not the smoothest experience, but at least customer service was great!

  • Would you recommend us? Yes
1

Falsche Farbe geliefert

Anstelle des bestellten Lackstiftes in mitternachtsblau wurde einer in Tiefseeblau zugesendet. Der leider überhaupt nicht zur vorhandenen Farbe passt.

  • Würden Sie uns weiterempfehlen? Nein
10

Big selection of bikes, professional service

Really happy with the service. Bought a mountain bike online from this store. Had a big selection of bikes and also good discount on the bike I wanted. On time delivery and Top notch customer care service which helped me on a minor issue in a very professional manner. Happy customer!

  • Would you recommend us? Yes
10

Great bike store with a personal touch

Bought my Genesis Flyer here. Delivery/pick up time as stated on website were accurate. The staff was very willing to think along with me to accommodate my wishes in terms of fenders and the like. Highly appreciated.

  • Aanbevelen? Ja
10

Guter Service, sehr aufmerksam

Die Bestellung wurde zeitnah bearbeitet mit gutem telefonischen Kontakt

  • Würden Sie uns weiterempfehlen? Ja
10

Good service, fantastic price

Does what it says on the tin :-) Thanks

  • Would you recommend us? Yes
10

Excelente!

Producto de calidad! Excelente atención y gestión del envio! Tienda de referencia! Muchas gracias!

  • Would you recommend us? Yes
10

Zeer goede en snelle service

Artikel snel en netjes verstuurd.

  • Aanbevelen? Ja
10

Very professional and honest communication

My item was out of stock but I was informed right away. When the order arrived damaged (the parcel was torn apart by someone) and some content was missing, the store sent me the stolen item free of charge. The guys communicated in a professional and humerous way. I liked it. Also, the item (Schindelhauer seat post) was cheaper than it is at Schindelhauer directly.

  • Würden Sie uns weiterempfehlen? Ja
7

Good delivery experience but item sligthly different to the one ordered

hi, The Chrome keyring I've ordered (new gen -https://www.simplebikestore.eu/en/chrome-industries-mini-buckle-key-chain.html ) is slightly different to the one i've received ("old gen" - fabric hook). Best Olivier

  • Would you recommend us? Yes
8

Promising

After initial problems of communication, misunderstandings about delivery could be sorted out. I am looking forward to trying Simple Bike Store again.

  • Would you recommend us? Yes
2

disappoiting service

Picked-up the new bike and after 5km the front wheel was getting bent, spoke tension had not been checked. Took the bike for repair to a store in the city where I live straight away and they noticed the crankset was also slightly bent. All in all very disappointed for a brand new bike paid 1700€.

  • Aanbevelen? Nee
10

Super Service gerne wieder

Super Service kaufe gerne wieder bei euch

  • Würden Sie uns weiterempfehlen? Ja
10

Great experience, great product!

I was searching for this specific bike and stumbled upon Simplebikestore. Unfortunately, the colour I was initially interested in wasn't in stock. Still, they were kind enough to at least reply to my emails (other stores I contacted didn't even have that courtesy). After a while, I decided on another colour and I'm so happy with my decision to get it here. The experience was great and the bike was in perfect condition, I love it. I would 100% recommend this store!

  • Would you recommend us? Yes
10

Sehr gute Beratung und Ideen fürs Fahrrad

Habe lange einen Fahrradkorb für vorne gesucht. Bei SimpleBikeStore wurde ich fündig und super beraten.

  • Würden Sie uns weiterempfehlen? Ja
10

Quick and reliable

On top of it all, witty :-)

  • Would you recommend us? Yes
2

Unendlich lange Lieferzeit und niemand erreichbar

Statt Versand innerhalb von 1-2 Tagen bei Lagerware hat es 10 Tage gedauert. Telefonisch niemand erreichbar, nur Anrufbeantworter, 4 mal angerufen und niemand meldet sich zurück. 2 Tickets gelöst, 4 Emails geschickt um zu fragen, wann endlich geliefert wird. Nie eine Antwort erhalten!

  • Würden Sie uns weiterempfehlen? Nein
1

Really unprofessional

Very disappointed. My bike came with a bent ringer for which they still did not return the money. While the bike appears to be new it has a few scratch marks and dents and the box was clearly opened before.There was no assembly manual. The customer service is some of the worst that I met, the response times are very bad and they literally ignore certain questions or emails. For instance they never answered my question as to why the box was previously opened or if my bike was assembled before. I am talking about an 880 euros bike, I really don't think this is acceptable and they should have told me. I do not recommend to buy from this shop.

  • Would you recommend us? No
10

Great shopping experience!

Thank you. Prompt response to a correction that was needed to the shipping address.

  • Would you recommend us? No
10

Perfect

Very good experience

  • Would you recommend us? Yes

Company details

3 Rochussenstraat A

Rotterdam 3015 EA

010 210 7718

[email protected]

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