Dear Joao, I am sorry to hear about the fact you are not satisfied with the delivery but I don't see that you ever reached out to us about this. Besides that the tools are not painted so that makes it little bit confusing. Therefore would have been nice to reach out to us and provide some images of the packaging and the issue itself so we can understand what has happened to it. Without any visual evidence it is very sad to see 2* review and fact you don't recommend our services. We are always doing our best to satisfy customers and this is always painful to see such cases that are not clear to us ruin the true picture about the way we could try to solve the situation if something was not good. Simple Bike Store Team
Original review
Dear Joao, I am sorry to hear about the fact you are not satisfied with the delivery but I don't see that you ever reached out to us about this. Besides that the tools are not painted so that makes it little bit confusing. Therefore would have been nice to reach out to us and provide some images of the packaging and the issue itself so we can understand what has happened to it. Without any visual evidence it is very sad to see 2* review and fact you don't recommend our services. We are always doing our best to satisfy customers and this is always painful to see such cases that are not clear to us ruin the true picture about the way we could try to solve the situation if something was not good. Simple Bike Store Team
Dear Ludwig, I am sorry for the issue with your order but a we have informed you about the situation previously that we are not manufacturer of Chrome Industries pants. Therefore all discrepancies in sizing and/or materials in cases like this should be communicated with the Chrome Industries directly and we have done it for you in this case. We have never stopped responding to you - we have simply emailed the manufacturer and have been waiting for their reply on this matter where we have explained to them that we do not agree with their statement refusing the fact their labelling is not correct. It is not something we can affect despite the fact we want to make sure sizing is correct we are not the ones producing this item and it never came to our mind that something like this could be the case where it does not correspond to what it should be. Therefore we have been standing on your side and asked for compensation from their side once we received the return shipment from you since we could measure and compare the return with other pairs and have better picture about the situation. Once we hear back from the manufacturer we will for sure refund the return shipping costs (but for now have refunded the product itself in full) and hopefully will be able to provide compensation for the inconveniences caused but please understand that it is holiday time all across the globe and getting an answer during this time of the year takes longer than usual as most bike related businesses are closed. Simple Bike Store Team
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