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10

Excellent communication, fast service

I was ordering for delivery in USA, where new bike stocks are low. Despite the shipping company giving Simplebikestore a hard time, they quickly sorted it out at no impact to me and the bike arrived quickly and well packaged.

  • Would you recommend us? Yes
9

大変お世話になりました。

当初の希望とは異なりますが、結果的には大変満足しています。

  • お勧めしますか? Yes
10

Brillantes

Una compra de una bicicleta que tenía ganas de comprar... El pedido llegó perfecto y rápido a España, en todo momento localizable y muy bien embalado. Todo correcto y con una comunicación inmediata... Grandes profesionales¡¡

  • ¿Nos recomendarías?
10

Responsive and patient

I had a problem come up with the shipping cost of my bike (due to covid) and they were responsive and professional in dealing with my overly frantic concern. The bike arrived quickly and in great condition once that problem was resolved. They really are the best here.

  • Would you recommend us? Yes
10

Uitstekend

snelle en goeie levering

  • Aanbevelen? Ja
8

Very happy with our bike

After an initial delay owing to holidays they were quick to answer queries and process our order for a bombtrack gravel bike. Delivery to France was also good. The gears and brakes needed a fair amount of tweeking, but was expecting this.

  • Would you recommend us? Yes
10

Great bike and friendly, helpful service

I ordered online as it seems all bikes in the UK are out of stock right now, and I received the bike earlier than I thought I would. They gave me clear and timely updates on the stages of my order and were very friendly and helpful when there was a manufacturer fault with the bike (not the store's fault), even providing a repair discount when I'd voided the warranty.

  • Aanbevelen? Ja
10

Super service and very quick response

Ordered a model not available in Ireland. Ordering, service and delivery were flawless and it even arrived ahead of the expected date.

  • Would you recommend us? Yes
9

Prettig en goed

Goed advies in de winkel en bij vragen online snel antwoord. Prettig contact.

  • Aanbevelen? Ja
10

Excellent

Very fast response using the website's chat, excellent communication, friendly and helpful. I have ordered a bike on low stock and arrived on the time expected. Thank you!

  • Would you recommend us? Yes
10

Great service, friendly customer support

The people working at the shop are very friendly and helpful. Once our pre-ordered bike had arrived, it was shipped to us. Couldn't have been better. Thank you so much!

  • Would you recommend us? Yes
10

Excellent bike store!

Thank you very much, the package arrived. Everything is super and reliable. Спасибо Вам большое :)

  • Вы бы порекомендовали нас? Yes
8

Sehr schnelle Lieferung und guter Kontakt

Fahrrad wurde mit Expresslieferung wie versprochen sehr schnell geliefert. Da ein Teil nicht lieferbar war - wurde nach telefonischer Abstimmung - eine Alternative geliefert. Bei telefonischer Rückfrage zur Montage wurde sehr nett geholfen. Aus meiner Sicht ist die Montageanleitung bzw. unterstützende Videos noch ausbaufähig. Die Fotos in der Anleitung sind z.B. nicht sehr hilfreich. Alles in allem aber eine Empfehlung!

  • Würden Sie uns weiterempfehlen? Ja
10

Best shopping experience on the net so far

Placed an order, it was almost simultaneously packed and shipped. My package arrived at my doorstep in Finland within a couple of days. Great service.

  • Would you recommend us? Yes
10

Very professional and amazing service. The bike came in perfect condition as promised.

Great!

  • Would you recommend us? Yes
8

Outstanding bike

Due to a few hiccups along the way I have given 4 stars. Communication was an issue in areas but they followed up with outstanding customer service once they eventually had the bike in stock.

  • Would you recommend us? Yes
10

Fantastic!

Good and fast information from start to finish, even through the website's chat feature. No problems with order or shipping of a bike from Rotterdam to Sweden. Reasonable prices and low shipping fees. Would definitely order from these guys again!

  • Would you recommend us? Yes
5

Average.

After ordering a Marin San Quentin, the bike arrived later than I had hoped, but still in good time, although the shipment from the Netherlands to England was lacking in essential components, meaning the product was out of service for a few days. Following this, the bike has not been formatted to English standard, only to that of Europe; which has the levers switched the wrong way around, this is an easy task with massive benefits to the customer, anything less I would consider lazy. Furthermore once adjusting to the lever orientation (as I am not an engineer and cannot modify hydraulics myself), I have found the bike does not stay in 4th or 5th gear properly, switching between the two with no warning. Now all bikes are delayed for roughly 24hrs in order for a SimpleBikeStore technician to calibrate the entire bike professionally, as it is, as I would describe, a professional bike and needs proper calibration as it is a difficult task. Needless to say the product itself is amazing, and Marin know how to make a bike. But the service I received was sub-par. tl/dr -Wrong lever orientation -Gears not calibrated properly -Bike arrived missing crucial components

  • Would you recommend us? No
10

excellent

Really helpful staff, even thought they were rushed off their feet with bike orders they were good at communicating and really helped me choose the right size frame. I had talked to several other internet bike shops and none had been anywhere near as helpful.

  • Would you recommend us? Yes
10

Good service

Fast customer service, fast delivery and great value! Thanks

  • Würden Sie uns weiterempfehlen? Ja
10

Great service and fair prices

Very easy website to navigate and friendly helpful staff to answer any questions you might have - I would definitely recommend!

  • Would you recommend us? Yes
10

Good customer service

Ordered a Wahoo Kickr SNAP on pre-order during the pandemic. Around the anticipated despatch date, I was advised that there was a problem as their supplier had left them short; however, the team followed up, sourced one and got it delivered quickly. Really good customer service.

  • Would you recommend us? Yes
10

Best bike store in the world!

Super attentive, flexible and kind. My emails were always answered in a timely manner. The box arrived in good condition and shipment was prompt.

  • Would you recommend us? Yes
10

Very reliable!

The bike was delivered in a timely manner and the whole process for shopping online was super clear and transparent.

  • Would you recommend us? Yes
10

Great communication and great staff

Ordered a wahoo kickr snap on pre order, was kept up to date and was shipped in good time. Lovely staff members.

  • Aanbevelen? Ja

Kiyoh Reviews

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