Original review
Dear Christoph, As explained to you by email - before you placed an order you asked us specific questions about the bike and we have clearly mentioned that we don't have the bike at the shop. After you have placed an order we had another email exchange where we have informed you about the delivery time and you have replied to us that if something changes we should notify you. But then 3 weeks later, basically almost before the delivery you wanted to cancel your order and we have informed you about the fact that this is pre-order which we can't cancel and this stage. As mentioned to you by email - we are reputable company and we have no intentions to make your life difficult but you should understand that if everyone would start changing orders and cancelling them it would become a disaster. Simple Bike Store Team
I am very sorry for your experience. It was not our intention to have the delay during the transit but sometimes the logistics can't be predicted so something that should happen quickly took longer than anticipated. Once the shipment was shipped there has to be an email received with track and trace code, but what I see is that TNT tried to deliver but you where not at home so there was additional delay for another 1 week. We admit that this was not greatest experience and we are doing all to improve processes in situations like this. If you would like to give us another chance please reach out to us before placing an order and we would provide you with a voucher that would hopefully make it up for you. Once again apologies from our side about the situation. Simple Bike Store Team
Dear Tine, What truly is misleading here is the review given. Ordered product is Pre-Order and it has been clearly stated on the website and you have been opted for obligatory checkbox which states following information in order to submit an order: Attention! I confirm that I have contacted SBS about the delivery time of this article! I am aware that item can be a Pre-Order and Terms & Conditions apply! We are monitoring re-supply constantly, but there may be changes that we are not accountable for! This is also on your invoice as a proof that you agreed to that but never contacted us before placing an order. Other than that the same day you placed the order we emailed you to ask which axle kit you would need for the frame with very clear message in it which stated the following: "When we have your answer, we can order the frame kit." So I see this review very misleading which does not reflect the true picture of your experience. Frame was delivered within one month and there have been delays from the manufacturer but we can't fully be responsible for it. Simple Bike Store Team
Dear Andreas, Thank you for your feedback. The item that was purchased had delivery time stated as 7-21 business days. We shipped the order on 13th day from the moment order was placed. One of the items ordered kept us from fulfilling the order quicker since there where several articles purchased. We still hope that bike is working well and will deliver the happy moments. :) Simple Bike Store Team
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