Reviews for Simplebikestore

The price for the Unagi model one E500 was attractive so that was the reason why I chose this company. When I received it, the wheels were dirty, the electric scooter showed some signes of use. The company informed me when posting this review that the scooter was on display and was not used. Which is fine with me. Also the assembly tool was missing from the box. Overall, I am pleased with the purchase. Very good price and the scooter is good quality. The company should pay more attention to details and it will be fine.

De bestelde fiets was niet in voorraad. De firma heeft me correct verder geïnformeerd. Uiteindelijk is hij ruim voor hun verwachtte datum toegekomen.

Die Webseite zeigte mein Fahrrad, lieferbar mit 10 Tagen Lieferzeit, obwohl es zu dem Zeitpunkt eine Lieferzeit von 3 Monaten hatte - das erfuhr ich aber erst nach dem Kauf. Bei meinem Versuch die Bestellung darauf hin zu stornieren war Simple Bike alles Andere als Kooperativ. Hier muß man das „Kleingedruckte“ und die Vertragsbedingungen bis ins kleinste lesen. Der Abbruch eines Kaufes oder das Rücksenden eines Fahrrades ist mit erheblichen Kosten verbunden - das habe ich bei keinem anderen Fahrradhändler erlebt. Ein Fahrrad würde ich in diesem Shop nicht mehr kaufen und auch niemandem empfehlen. Am Ende verlängerte der Hersteller die Lieferzeit noch eimal erheblich, das teilte mir diesmal jedoch ein freundlicher und kooperativer Mitarbeiter mit, und so fanden wir auch eine Lösung und ich bekam doch noch mein Fahrrad. Fazit - schlechte Website mit falschen Informationen, ungünstige Vertragsbedingungen, etwas größeres als eine Luftpumpe würde ich in diesem Store nicht mehr kaufen.

I loved it!

Schnell und zuverlässig.

Thank you for my Marin, I absolutely love it! And thanks for the fast reply about stock and for answering all my questions. It is my first new bike and my first gravel and I am happy I chose you. I will 100% recommend your shop in Hungary! :) Wishing you all the best, Anita

Really happy with the service

Good experience overall, product as listed at fair price, communication about delivery status not always timely. Recommended on line retailer

Very good and prompt communication. When I sent the pre-order email for the Marin Four Corners L size, I had the luck that a previous order was cancelled by someone else so I got it pretty fast. Delivery with DHL took about 5 days but I was allways up to date with tracking.

All issues managed with regular communication.

Bought few of the bicycle accessories and parts for my fixie in this store and guys were really helpful.

Support responded quickly.

Quick assembling and overall good experience. Ordered a Woom online and could pick it in store assembled two days later.

I found their store because they were Marin bikes dealer. It was my first time coming across them. I ordered the bike. There was a delay, but I got the status of the order as soon as I asked. When the bike arrived, it had a manufacturing defect on the crankset, and there was an issue to be resolved. I contacted them with a detailed description of the problem and they guided me through process. They contacted Marin bikes, and the issue was resolved - no problem. The customer support was amazing (I interacted with emails signed by Martin). There was a bit of a delay, as is to be expected with all email communication, but they had a solution for that. During the work hours, they have a live chat on their website where all of my questions were answered really fast. And to conclude, I would recommend SimpleBikeStore.eu gladly!

Snelle en fijne persoonlijke service! Hele aardige mensen met veel kennis van zaken. Echt een aanrader als je voor kwaliteit wilt gaan!

Everything perfect and with a good price!

Nice selection of quality goods with competitive shipping rates. Very fast handling. Would suggest to have shipping address review and edit function in a web page on order placement or maybe I just missed that.

Xxx

Ordered a kids bike from them to India. The whole communication process on mail was very easy with prompt replies made it more convenient. They gave the best shipping rates. Bike was delivered in flat 10days. Definitely ordering more bike stuffs in the future from them.

The bike i ordered had some delay but customer care was very quick in responding and very helpfull.I am very pleased about their open and honest communication! Recommended!!!

Empfehlenswerter Online-Handel

We ordered a child's bike to the UK. A seat quick release bolt must have worked loose in transit, we got in touch and the guys went out of their way to get it to us quickly. Thank you!

I ordered a bike at this store and what really stands out is the quick response you get when you have any questions. The whole ordering and shipping process of the bike also went very smootly. The shipment itself was delayed quite a bit (at the transport side), but also there the customer service stepped in to answer any questions I had. The bike itself arrived in great shape and looks fantastic!

4 star given because there were a few hiccups with the bike I purchased not being available after payment and the condition received. The did get it to me, sent some personalized emails over their holiday break and finally got me the bike. I was however missing two bolts for the front mud guard and the box was banged up. I bought a bike online before that was better packaged. The wheel axles had made holes big enough to put your hand inside. So I think DHL may have been rough but packaging a heavy city bike should have more packing material inside. Despite this I only noticed very minor scratches on the chrome skewer bolts. I really like the bike. I will need to throw away the bike box, it can’t be used again. I haven’t contacted the company about the missing bolts yet

Great