Reviews for Simplebikestore

Ordered a bike for my son in Berlin. I had too many inquiries that were smoothly addressed and dispatch/delivery to Berlin was much faster than expected.

Top spullen en snelle levering.

Since 1st time buying from you, asked quite a lot of questions regarding how to purchase, what is the shipping rate, product info...etc.. The feedback was very fast (within 1 day)! With all the patience, clearly helped explained/resolve all the questions. Furthermore, constructive recommendation for the front/rear light was perfect! The one that I originally wanted is out of stock, but I took the suggestion from customer service and when I tried it on hand, it is exactly what I want! Compact with enough brightness! It's a great experience! Clear on what I will be expecting, this is truly what on-line customers need when purchasing something without seeing it!

Fast deliveri perfeckt comunication! Thanks!!!!

Great customer service, quick shipping. Very happy with the bike.

We love our new bike. It was delivered very fast even though it went to Slovakia.

I recommend that store!!

Friday late night - still cared about my purchase got an email, problem solved (the problem was on my side, card limit) thank you guys!

All the best

Everything perfect. Good Communication. Quite fast shipping!

Fast delivery of an available bicycle

Just taken delivery of my new bike here in Spain. After a lot of online searching I came across Simplebikestore who had stocks of the bike I wanted - difficult to find here currently. They were very responsive to questions and I could find nothing negative about them on the Internet (clearly need to check things when buying online). Had a few issues making payment (online banking problem) but these were quickly resolved. Tracking of delivery could have been better but this due to the couriers systems. Arrived well packaged and no damage despite it's long transit to Spain. I would highly recommend Simplebikestore.

Der Ablauf der Bestellung war, rückwirkend betrachtet, zufriedenstellend und erwartungsgemäß. Während der Bearbeitung hätte ich mir im Webportal, mehr Informationen über den Bearbeitungsstand und den Auslieferungsstatus gewünscht. Das gleiche gilt für meine Anfrage über das Webportal, die leider nicht beantwortet wurde. Alles in allem bin ich mit der Abwicklung zufrieden. Die Produktqualität hat mich überrascht. Ich hatte mich, auf Grund des Preises, auf kleine Mängel eingestellt wurde jedoch positiv überrascht. Würde jederzeit einen Kauf wiederholen und sie weiterempfehlen. vielen Dank

Excellent experience.

Super frendly staff and professional additude. Purchased an Santa Cruz Tallboy AL R

I have ordered cinelli gazzetta bike Last july and it seems to constanly delay. First i was notice that it Will delayed to december. December i get noticed that my order will delayed on march. Last monday i send request by email to get info about my orders delivery time and no one has respond. Competitors like bikester have that same bike on their stock but for some reason this company can't deliver mine even though i have place the order allmost 10 month ago.

If i need something I will be nack as a customer.

Good experience, kind people but slow shipping

Highly recommended. Fast delivery.

wald in stock..

De fiets was niet voorradig, en de beloofde levertijd werd wel iets overschreden, daarbij was de communicatie niet heel gladjes, maar de fiets kwam netjes binnen en is precies wat ik wou. Lange levertijden zijn nu natuurlijk overal, dus is de winkel niet echt aan te rekenen. Jammer dat chroom molybdeen stalen fietsen ->zonder<- nutteloze, zware en slecht afgewerkte verende vorken zo zeldzaam zijn geworden in Nederland. Mensen, geloof me (als ex fietsenmaker), een verende vork is pas nuttig als deze een oliedemper in zich heeft, alles zonder dat is slechter dan een gewone starre vork! Stop met het kopen van die rommel! Deze Breezer is ontworpen door iemand die er verstand van heeft. Een hele lichte fiets met een heerlijke geometrie die zowel comfortabel is als sportief, zonder fratsen.

I'm happy with my new bicycle. It was well packed for international shipping. Shop have thrown couple basic goodies: pedals, reflectors, bell. My only gripe is derailleur adjustment. It was pretty much off. On some gears it would jump up and down on rear cassette. Front derailleur was rubbing. Had to spent few hours learning how to adjust derailleurs.

OK

Ich hatte ursprünglich und aus Versehen das Beyond Viking in der Farbe Schwarz bestellt. Da ich jedoch doch Silber bevorzugte, schrieb ich den Jungs von Simplebikestore eine Mail. Am darauffolgenden Tag wurde ich angerufen und es wurde mir (in sehr gutem Deutsch!) erklärt, dass sie extra dem Kurier nachgefahren seien, um meine Bestellung zu ändern, da das Bike schon am Weg gewesen sei. Drei Tage später konnte ich das silberne Bike bei mir daheim in Österreich auspacken. Ich bin unglaublich happy über einen solchen Einsatz und das Bike ist erste Sahne! DANKE an das simplebikestore-Team! 100% Empfehlung!

Positives: Quick help prior to ordering. Shipped the bike fast. Negatives: They chose DPD as carrier when I paid for DHL during my order. I found out after they had shipped the bike. Bike arrived with a heavily damaged box and with scratches all over. Nealy a month has gone by and I do not have compensation for it. They avoid answering to my e-mails. The guys at the shop have no say about the situation. They refer me to the 'office' and to wait for DPD claim answer. But there is no phone number to the office. I just have to wait for e-mails reply that do not come. They were honest enough to accept they chose DPD instead of DHL because of the high costs with DHL. Cannot recommend them.