English
8.7
78 reviews in the last 12 months
89% recommends your company

Reviews for Simplebikestore

  • Total score 9.2
  • Total number of reviews 970
  • Recommendations 94%
  • Page views 38,142

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8

Brother Kepler frame for best price in web

I purchased a Brother Kepler frame. Price was the best and communication with the shop was very good.. 4 stars because it took a while for the order to be dispatched, but if there is no time pressure I definitely recommend this shop.

  • Would you recommend us? Yes
Tommaso , Berlin
10

great price , service and delivery

alles wie versprochen

  • Würden Sie uns weiterempfehlen? Ja
Tom , Frankfurt
10

Excellent customer service

Super happy with my purchase !!! Seller is very responsive and they are always there to help

  • Would you recommend us? Yes
Quinn , Perth
9

You get what you need and even more.

Buying here is an exclusive experience. Very helpful staff, concentrated on solving problems. Good communication. The frameset I bought was packed perfectly. I was not really sure whether it would have all additional elements, but it did. I bought also dinamo light, and shipping was super quick.

  • Would you recommend us? Yes
Paweł , Warsaw, Poland
10

Eficient

As my selection al was not available, an order was quickly arranged for me and I was informed of its status all the time.

  • Would you recommend us? Yes
Ruben , Vigo
10

Good Product, Good Staff

Always a pleasure to buy on SimpleBike Store.

  • Would you recommend us? Yes
Arnaud Cognard , Saint-Jorioz
8

Very good.

All in all, not bad.

  • Would you recommend us? Yes
dermot mulcahy , Cork
10

Very good experience

The seller is very responsible and ships super fast. Highly recommended.

  • Würden Sie uns weiterempfehlen? Ja
Martin , Wien
10

Perfect!

Fast delivery and very good communication.

  • Would you recommend us? Yes
Fabian , Berlin
1

long delivery time

delivery time is not acceptable!

  • Would you recommend us? No
Leonid Rudenko , UTTRAN

Response from the business owner

Dear Leonid, I am sorry that the item took longer to deliver than anticipated but item was backorder with notification that it can take around 4 weeks to receive it. Since it was during the holidays time many brands have been facing the higher demand, also being closed for holidays period and there has been delivery delays as well by the forwarders plus the items you ordered had to be imported from USA and it took longer in customs - therefore we did not meet the delivery deadline which we admit. All that in combination resulted in the delay which was out of our hands and we are really sorry for that. In the situation like this you could apply for the refund and we would have issue a full refund for the order. I know it was not the perfect situation but we delivered the goods as soon as we received them from the manufacturer. I hope we can make it up for you another time. Simple Bike Store Team

10

Passion and trust

Fantastic experience!! Super quick responsiveness, also outside of office hours and during Xmas holidays! Preordered and item, delivered as promised. By memory one of the best experiences had with online shopping!

  • Would you recommend us? Yes
Alberto , Milan
10

Very good communication, helpful support and fast delivery

Bought a bike frame here. Got good consulting from support and the frame was delivered really fast.

  • Would you recommend us? Yes
Damijonas Sirgėtas , Vilnius
10

Responsive and helpful

Very clear and responsive communication. Helpful when it was about to solve problems and discuss delivery dates.

  • Would you recommend us? Yes
Andras , Budapest
10

Excellent communication and best price offer.

No problems with delivery NED-LT.

  • Would you recommend us? Yes
Tadas , Klaipėda
10

Super expert service

Super expert service for detailed complex bike questions. Offered time and know how to solve and offer best solution. After this fast delivery. High recommended! Pieter Spanjers

  • Would you recommend us? Yes
Pieter , Roosendaal
10

A great resource for bike enthusiasts

We need more stores that stock items from cool brands! Great communication and efficiency!

  • Would you recommend us? Yes
Mihails , Gdansk
10

Excellent!

I bought two bikes with international shipping. From payment till delivery SBS staff was very helpful and attentive.

  • Would you recommend us? Yes
Mikołaj , Warsaw
10

Lief alles reibungslos

Paket kam aus dem Ausland, nach fünf Tagen hab ich nachgefragt, ob alles läuft, freundliche Antwort erhalten, nach sieben Tagen war alles da. Alles bestens!

  • Würden Sie uns weiterempfehlen? Ja
Moritz , Nürnberg
10

Item as described - fast shipping including tracking. Thank you.

Top

  • Würden Sie uns weiterempfehlen? Ja
Robert , Karlsruhe
10

Very fast shipping and flawless product!

I am very satisfied with my purchase.

  • Would you recommend us? Yes
Nela , Split
10

Great work

Very good cooperation & Professionals

  • Would you recommend us? Yes
Tasos , Athens Greece
10

A little bit disappointed

I am happy with the process overall. Good communication. Good produtcs. I hope to buy from them again as soon as i need!

  • Would you recommend us? Yes
Joao , Mafra

Response from the business owner

Dear Joao, I am sorry to hear about the fact you are not satisfied with the delivery but I don't see that you ever reached out to us about this. Besides that the tools are not painted so that makes it little bit confusing. Therefore would have been nice to reach out to us and provide some images of the packaging and the issue itself so we can understand what has happened to it. Without any visual evidence it is very sad to see 2* review and fact you don't recommend our services. We are always doing our best to satisfy customers and this is always painful to see such cases that are not clear to us ruin the true picture about the way we could try to solve the situation if something was not good. Simple Bike Store Team

This review has been modified by the reviewer. Click here to see the original review
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Original review

2

A little bit disappointed

I was disappointed with the packaging. The tools were not packed with paper or bubble wrap to prevent them from bumping into each other inside the box. One of them has paint flaws and dents. It's a shame because the store had good prices on items.

  • Would you recommend us? No
Joao , Mafra

Response from the business owner

Dear Joao, I am sorry to hear about the fact you are not satisfied with the delivery but I don't see that you ever reached out to us about this. Besides that the tools are not painted so that makes it little bit confusing. Therefore would have been nice to reach out to us and provide some images of the packaging and the issue itself so we can understand what has happened to it. Without any visual evidence it is very sad to see 2* review and fact you don't recommend our services. We are always doing our best to satisfy customers and this is always painful to see such cases that are not clear to us ruin the true picture about the way we could try to solve the situation if something was not good. Simple Bike Store Team

10

reaaly impressed with the bike and the service

Bike took less than a week to come from The Netherlands to New Zealand. It was well packed and easy to put together

  • Would you recommend us? Yes
Malcolm , Tauranga
10

Goed geholpen, fijn contact!

Ik heb uitgebreid advies gekregen bij de aankoop van een nieuwe fiets. Vervolgens goed geholpen en goed/snel contact gehad. Niks op aan te merken!

  • Aanbevelen? Ja
Juriaan , Schiedam
10

Uitstekend

Fijne service

  • Aanbevelen? Ja
Robertino , Rotterdam

Company details

3 Rochussenstraat A

Rotterdam 3015 EA

010 210 7718

[email protected]

www.simplebikestore.eu/

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