Reviews for Simplebikestore

On 27 August 2023, I ordered a Cowboy Cruiser +, colour sand, as the website offered 15% off every article, knowing that the website presented “In Stock in our Warehouse”. Instead of 3.339, I paid 2.878,10 with 39,95 euros of shipment included. Over the first week, I asked customer service about the estimated arrival of the bike. From there, I was presented with charts from the article description, stating 59 days, which I found confusing since it said, “In Stock”. I decided to swap my order with the Cruiser St + Black since it said only ten days to get to the EU. Once they confirmed the swap, they told me that on 15 September, the bike would arrive at the store and be ready to be shipped to me – however, nothing. On 22 September, I emailed about refund options. Immediately, customer service informed me that Cowboy shipped the Cowboy Cruiser + sand instead – despite swap confirmation – and that it would arrive in the next week. On 30 September, I received an email from the shop confirming the store’s order for the bike and its delivery in the upcoming week. Once again, the bike seemed to be on its way. On 2 October, Martin informed me that the bike might arrive at the shop in the following days. Still, I did not receive updates following. It's useless to tell me you have no control over what Cowboy says or does; if you state information via email to a client, don't get frustrated if we spam back when that information is continuously false. The least I asked is to be updated. It doesn't matter that nothing has changed with the order, but at least I will be aware of it so I can count on the service to inform me in case of actual shipping. Update after delivery: I posted a recent review stating the final arrival of the bike and the generous actions from customer service. See that review above for the final chapter of this story (good ending)

It feels like it's fraudsters. I ordered and paid for a bike on 09/16 (on the net it said: delivery time 3-10 days, in stock). 6 days after the order confirmation, I asked when the bike will be delivered. I was then informed that the manufacturer can only deliver at the end of October/beginning of November. I didn't expect that. Until then, however, the dealers always responded very quickly. On 10/14 I contacted the dealers and wanted to cancel the order. Only after 4 more answers from me, they answered me 5 days later. They claim that they immediately informed me of the new delivery time and that I agreed to a pre-order. They also sent me a paragraph from their terms and conditions, which says: Cancellations of pre-orders cost 15%. I would even pay the 15% fees if they could show me that I had ordered a pre-order, otherwise I would have voluntarily given them something for the circumstances, but you don't answer me anymore and this behaviour confirms to me that it is right not to buy anything from you. I will give an update on whether I have received my money back or whether I have received the cancelled bike and then have to take further steps. I'm also curious if they justify themselves here. In the first case, I delete the post.

Ordered a laptop sleeve. Arrived within 2 days. Postman was also very kind.

This pnline store is absolutely good. Nice prices, rapid delivery.

super qualitiy and fast delivery

I ordered a Frog children's bike on the strength of the fact that your website indicated it was "in stock". Your understanding of that term clearly differs from mine since when I enquired as to the status of the order, two or three weeks after first placing it, it finally emerged that you did not have the bike in stock and were waiting for Frog to deliver it to you. Answers to my questions via the chat and email were a triumph of optimism over any actual knowledge. The bike eventually arrived (after four weeks) on my doorstep with no warning from either SBS or the shipping company. Avoid this company if you can, they're clearly trying their best but have over-reached.

We ordered a bike from the far flung reaches of New Zealand and not only secured a very favourable deal but then received the consignment on our doorstep expeditiously and in excellent condition. To cap it off, the product and accessories supplied have more than met our expectations. Can highly recommend this company to any prospective buyer.

Ik kan er kort over zijn. Het bestelde onderdeel was voorradig en daardoor snel geleverd.

Quick and clear customer service, amazing selection

love it

Ik bestelde een stockmodel, want daar was een mooie korting op. Bij het bestellen van een fiets check je best eerst wanneer hij verstuurd wordt lees je op de site. So I did. 2 weken zou het duren om hem te leveren. Dat is al lang, maar bon, als er verschillende magazijnen zijn kan dat wel dacht ik. Ik heb uiteindelijk 1,5 maand moeten wachten voor deze geleverd werd. Geen proactieve communicatie van de webshop, wel zeer defensief van de medewerkers. Dat ik begrip moest hebben want dat 1. Er iets misgelopen was en dat hij in transit zat 2. Dat de leverancier de fiets nog altijd niet verstuurd had 3. Dat hij vast zat in transit 4. Dat hij nu zeker wel onderweg was Remember, ik kocht een STOCKMODEL. Iets is hier alles behalve eerlijk verlopen.

No problems at all. Product arrived in perfect condition. Happy to have so good treatment.

Fast and precise delivery.

Ordered a Woom off air 5, got it after 10 days in Bucharest, experienced a 5 star process.

Goods arrived as described but later than anticipated.

Don’t know?! Neither simple bike store nor kiyoh appear anywhere in shopping process. No shipping information whatsoever after payment process

Ich habe online ein Fahrrad bestellt. Das Personal ist sehr höflich, immer in Kontakt. Bei Problemen erhielt ich sofort Antworten bzw. Lösungen. Zuverlässig, Sie können sicher bei ihnen bestellen.

quick delivery, good price and clear updates through email

Simple bike store had the producg i was looking for. Payment processing went smoothly. I am satisfied with the expierience and have a possitive impression with this company.

very helpful when ordering when I had questions regarding billing. Fast delivery

Zugegeben war ich anfangs etwas skeptisch in den Niederlanden zu bestellen. Der Versand ist aber ohne Probleme früher als geplant erfolgt. Das Fahrrad hat keine Schäden/Macken (Ware ist 1A). Bin sehr zufrieden und kann nur jeden SimpleBikeStore weiterempfehlen!

Reply was very timely, dealt with the problem quickly, very satisfied For some reason, my bike is scattered and not assembled properly

Pleased with the bike I bought! Only issue I had was that had to write to get an update on the order as I received no information. 3 weeks went by from I ordered until I got my order delivered. Other than that I had no issues.

Very easy to navigate - responsive and friendly. Bike arrived in appropriate condition. I would have preferred to have the pre-assembly also include the brakes (as seen with other bikes we have ordered online), but all in all satisfactory.

Ordered the saddle, got an update status about the delivery dates, picked up the saddle from the store, got some additional questions, those where answered perfectly. Great experience