Dear Ludwig, I am sorry for the issue with your order but a we have informed you about the situation previously that we are not manufacturer of Chrome Industries pants. Therefore all discrepancies in sizing and/or materials in cases like this should be communicated with the Chrome Industries directly and we have done it for you in this case. We have never stopped responding to you - we have simply emailed the manufacturer and have been waiting for their reply on this matter where we have explained to them that we do not agree with their statement refusing the fact their labelling is not correct. It is not something we can affect despite the fact we want to make sure sizing is correct we are not the ones producing this item and it never came to our mind that something like this could be the case where it does not correspond to what it should be. Therefore we have been standing on your side and asked for compensation from their side once we received the return shipment from you since we could measure and compare the return with other pairs and have better picture about the situation. Once we hear back from the manufacturer we will for sure refund the return shipping costs (but for now have refunded the product itself in full) and hopefully will be able to provide compensation for the inconveniences caused but please understand that it is holiday time all across the globe and getting an answer during this time of the year takes longer than usual as most bike related businesses are closed. Simple Bike Store Team
Rochussenstraat 3 3015 EA Rotterdam
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