Nederlands
8,6
119 beoordelingen in de laatste 12 maanden
87% beveelt ons aan

Reviews voor Simplebikestore

  • Totaal score 9.2
  • Totaal aantal beoordelingen 957
  • Beveelt ons aan 94%
  • Aantal keer bekeken 33,155

Filters

10

Excellent. Really helpful and knowledgeable team.

I can really recommend the Simplebikestore team. Great selection of bicycles, very knowledgeable about products, very helpful with options and super fast shipping. Thank you.

  • Would you recommend us? Yes
Chris , London
10

excellent!

really fast good products

  • Would you recommend us? Yes
Giacomo , firenze
10

Very good

Very high quality and very good service! Thank you!

  • Would you recommend us? Yes
Froso Patsalidou , ΛΕΥΚΩΣΙΑ
10

All was perfect!

All was perfect!

  • Would you recommend us? Yes
Jorge Nimo Sotelo , Vigo
10

Quickly and on time.

Very good.

  • Would you recommend us? Yes
Marcin , Rokietnica
10

Einfach super! Persönliche Beratung per Mail möglich

Ich brauchte erst ein bisschen "persönliche Beratung" für meine Kaufentscheidung die super schnell per Mail erfolgte. Der Versand erfolgte dann auch sehr schnell, einfach super!

  • Würden Sie uns weiterempfehlen? Ja
Thomas , Winterberg
10

Amazing, best bike shop

Even though I am yet to receive my bike I just ordered, I am amazed by the customer support. They really are customer-orientated and go out of their way to answer all your questions and help you out however they can. Even when the demand is high, I was taken care of, all my questions were answered and they went out of their way to ship my item as soon as possible. They really take pride in what they are doing, so far best bike shopping experience! 11/10

  • Would you recommend us? Yes
Dangis , Vilnius
10

Alles Prima

Meine Erfahrungen: von Beratung bis Lieferung alles prima! Meine Empfehlung

  • Würden Sie uns weiterempfehlen? Ja
Jörg , Berlin
10

Nice bike, Nice shop

Simplebikeshop was very helpful with answering my questions. The bike arrived earlier than expected.

  • Would you recommend us? Yes
Adrien , brassac les mines
10

Bike arrived save and sound. Choose your shipping method carefully

… apparently dhl made some mistakes in the past and they are looking for an alternative. in my case DSV. Please keep looking…. There is other shipping options to choose from in simple bikes though !

  • Would you recommend us? Yes
David , Vienna
10

They know their business

Fast support and a good feeling for the customer.

  • Would you recommend us? Yes
Bernhard , Munich
10

Maravi

Buy a bicycle from Argentina, without knowing the store, or having any reference. The purchase process was very fast and simple. They told me that the bike would arrive at the store in three months and it did. In a month they ship it to my chosen destination. I am pleasantly surprised and grateful for the kindness and agility of the people at Simple Bike Store, and very satisfied indeed. Everything they told me happened. I recommend it without a doubt. Greetings

  • Would you recommend us? Yes
GABRIEL , Salta - República Argentina
10

Great customer experience

I was very impressed how good customer service is provided by the shop. Everytime I asked for order status I got instant and polite reply.

  • Would you recommend us? Yes
Adam , Kraków
8

Friendly staff and good quality products

I bought the Woom bike for my kid in this store. Ordered it online with a special winter sale discount. I was not able to pick up the bike within a week and that was not a problem, also I asked last minute (Friday morning) to assemble the bike to be able to pick it up after 18.00h and that was no problem either. Great service; nice people!

  • Would you recommend us? Yes
Sebastian , Rotterdam
1

Eher schlecht

Hab die 2 te Bewertungsanfrage bekommen, seit 14 Tagen bezahlt aber noch keine Ware erhalten… Reagieren auf Mail prompt und freundlich leider lässt der Versand auf sich warten, warum auch immer….

  • Würden Sie uns weiterempfehlen? Nein
Gerhard , Schildorn

Reactie van het bedrijf

Dear Gerhard, You have placed an order and instead of choosing delivery to Austria you have chosen the Store Pickup in Rotterdam so the item has been ready for collection. Since you are not from the Netherlands we have reached out to you and offered to ship the parcel to your address in case you pay the shipping cost. I don't think that your 1* review reflects the correct picture for future and existing customers as your item should arrive with you shortly but we can't be held responsible about your own choices and is misleading. Simple Bike Store Team

6

Very good price.

The price for the Unagi model one E500 was attractive so that was the reason why I chose this company. When I received it, the wheels were dirty, the electric scooter showed some signes of use. The company informed me when posting this review that the scooter was on display and was not used. Which is fine with me. Also the assembly tool was missing from the box. Overall, I am pleased with the purchase. Very good price and the scooter is good quality. The company should pay more attention to details and it will be fine.

  • Would you recommend us? Yes
Alexandru , Luxembourg

Reactie van het bedrijf

Dear Alexander, Thank you for your feedback but I can confirm that the Unagi electric scooter was not used. It was assembled at the store for display purposes, but there where no single km's done on the scooter and it has never been used. There might have been some dust on it from being assembled at the shop but I can guarantee it was brand new scooter and milage also proves it. Simple Bike Store Team

Deze beoordeling is door de beoordelaar gewijzigd. Bekijk hier de originele beoordeling
×

Originele beoordeling

4

Deceiving

The price for the Unagi model one E500 was attractive so that was the reason why I chose this company, however when I received it, the wheels were dirty, the electric scooter showed visible signes of use, so obviously it was not new. Also the assembly tool was missing from the box. I kept it because of the cost of transport and also the good price of acquisition. It is a second hand electric scooter advertised as new.

  • Would you recommend us? No
Alexandru , Luxembourg

Reactie van het bedrijf

Dear Alexander, Thank you for your feedback but I can confirm that the Unagi electric scooter was not used. It was assembled at the store for display purposes, but there where no single km's done on the scooter and it has never been used. There might have been some dust on it from being assembled at the shop but I can guarantee it was brand new scooter and milage also proves it. Simple Bike Store Team

10

Zeer tevreden over hun service.

De bestelde fiets was niet in voorraad. De firma heeft me correct verder geïnformeerd. Uiteindelijk is hij ruim voor hun verwachtte datum toegekomen.

  • Aanbevelen? Ja
Elize , Kruisem
4

Schlechte Website, schlechte Vertragsbedingungen, gerade noch gutgegangen

Die Webseite zeigte mein Fahrrad, lieferbar mit 10 Tagen Lieferzeit, obwohl es zu dem Zeitpunkt eine Lieferzeit von 3 Monaten hatte - das erfuhr ich aber erst nach dem Kauf. Bei meinem Versuch die Bestellung darauf hin zu stornieren war Simple Bike alles Andere als Kooperativ. Hier muß man das „Kleingedruckte“ und die Vertragsbedingungen bis ins kleinste lesen. Der Abbruch eines Kaufes oder das Rücksenden eines Fahrrades ist mit erheblichen Kosten verbunden - das habe ich bei keinem anderen Fahrradhändler erlebt. Ein Fahrrad würde ich in diesem Shop nicht mehr kaufen und auch niemandem empfehlen. Am Ende verlängerte der Hersteller die Lieferzeit noch eimal erheblich, das teilte mir diesmal jedoch ein freundlicher und kooperativer Mitarbeiter mit, und so fanden wir auch eine Lösung und ich bekam doch noch mein Fahrrad. Fazit - schlechte Website mit falschen Informationen, ungünstige Vertragsbedingungen, etwas größeres als eine Luftpumpe würde ich in diesem Store nicht mehr kaufen.

  • Würden Sie uns weiterempfehlen? Nein
Patrick , Haselau

Reactie van het bedrijf

Dear Patrick, I am very sorry for your experience but let me clarify this once more with you. You have placed pre-order for the bike - it was not bike from stock and it was clearly mentioned on the product description and besides that you could not purchase it from us without agreeing that this is pre-order and agreeing to terms and conditions regarding the cancelation of it. Other than that after your order was placed you changed the size of the bike which we kindly accepted by communicating this with manufacturer. If there is delay from the manufacturers side we do all we can to make sure that desired item is delivered as soon as possible but given the fact this brand was based in UK we had to deal with import procedures due to Brexit and it is out of our hands to push the customs clearance or other processes to happen faster once there is 3rd party involved. I admit that the there was few weeks delay of your bike but at the end we could deliver the size you wanted, not the size you pre-ordered in few days from the moment we got it from the manufacturer. We are not delaying the order fulfilment on purpose. But terms and conditions are there to protect both sides as nowadays people tend to change their mind but if pre-order is placed we can't cancel the pre-orders we place at manufacturer. In case each person changes their mind we are left with the bike we don't need and that is why you have options to purchase the bikes that are available from stock right away. Simple Bike Store Team

10

Awesome

I loved it!

  • Would you recommend us? Yes
Maria , Foz Côa
10

Schnell und zuverlässig

Schnell und zuverlässig.

  • Würden Sie uns weiterempfehlen? Ja
Christel , 46514
10

Excellent service, high quality product, very nice customer support.

Thank you for my Marin, I absolutely love it! And thanks for the fast reply about stock and for answering all my questions. It is my first new bike and my first gravel and I am happy I chose you. I will 100% recommend your shop in Hungary! :) Wishing you all the best, Anita

  • Would you recommend us? Yes
Anita , Budapest
10

Really responsive and helpful

Really happy with the service

  • Would you recommend us? Yes
Vasilis , Delft
8

Good experience overall

Good experience overall, product as listed at fair price, communication about delivery status not always timely. Recommended on line retailer

  • Would you recommend us? Yes
Carmine Michele , Como
10

Very satisfied

Very good and prompt communication. When I sent the pre-order email for the Marin Four Corners L size, I had the luck that a previous order was cancelled by someone else so I got it pretty fast. Delivery with DHL took about 5 days but I was allways up to date with tracking.

  • Would you recommend us? Yes
Alexandru , Cluj-Napoca
9

Good customer service.

All issues managed with regular communication.

  • Would you recommend us? Yes
Terence , Melbourne, Australia.

Bedrijfsgegevens

Rochussenstraat 3 A

3015 EA Rotterdam

010 210 7718

[email protected]

www.simplebikestore.eu/

Kiyoh Reviews

• Iedereen mag een review schrijven zolang er wordt voldaan aan de gebruikersvoorwaarden
• We voeren geautomatiseerde en handmatige controles uit om valse reviews zoveel mogelijk tegen te gaan
• Reviews die op eigen initiatief zijn geschreven worden direct online getoond en binnen 72 uur geverifieerd
• Meer weten hoe deze reviewpagina tot stand komt? Lees dan hier meer.
• Wil je meer weten? Bekijk ons privacybeleid en ontdek hoe we omgaan met gegevens en reviews.