Reviews voor Simplebikestore

Bought few of the bicycle accessories and parts for my fixie in this store and guys were really helpful.

Support responded quickly.

Quick assembling and overall good experience. Ordered a Woom online and could pick it in store assembled two days later.

I found their store because they were Marin bikes dealer. It was my first time coming across them. I ordered the bike. There was a delay, but I got the status of the order as soon as I asked. When the bike arrived, it had a manufacturing defect on the crankset, and there was an issue to be resolved. I contacted them with a detailed description of the problem and they guided me through process. They contacted Marin bikes, and the issue was resolved - no problem. The customer support was amazing (I interacted with emails signed by Martin). There was a bit of a delay, as is to be expected with all email communication, but they had a solution for that. During the work hours, they have a live chat on their website where all of my questions were answered really fast. And to conclude, I would recommend SimpleBikeStore.eu gladly!

Snelle en fijne persoonlijke service! Hele aardige mensen met veel kennis van zaken. Echt een aanrader als je voor kwaliteit wilt gaan!

Everything perfect and with a good price!

Nice selection of quality goods with competitive shipping rates. Very fast handling. Would suggest to have shipping address review and edit function in a web page on order placement or maybe I just missed that.

Xxx

Ordered a kids bike from them to India. The whole communication process on mail was very easy with prompt replies made it more convenient. They gave the best shipping rates. Bike was delivered in flat 10days. Definitely ordering more bike stuffs in the future from them.

The bike i ordered had some delay but customer care was very quick in responding and very helpfull.I am very pleased about their open and honest communication! Recommended!!!

Empfehlenswerter Online-Handel

We ordered a child's bike to the UK. A seat quick release bolt must have worked loose in transit, we got in touch and the guys went out of their way to get it to us quickly. Thank you!

I ordered a bike at this store and what really stands out is the quick response you get when you have any questions. The whole ordering and shipping process of the bike also went very smootly. The shipment itself was delayed quite a bit (at the transport side), but also there the customer service stepped in to answer any questions I had. The bike itself arrived in great shape and looks fantastic!

4 star given because there were a few hiccups with the bike I purchased not being available after payment and the condition received. The did get it to me, sent some personalized emails over their holiday break and finally got me the bike. I was however missing two bolts for the front mud guard and the box was banged up. I bought a bike online before that was better packaged. The wheel axles had made holes big enough to put your hand inside. So I think DHL may have been rough but packaging a heavy city bike should have more packing material inside. Despite this I only noticed very minor scratches on the chrome skewer bolts. I really like the bike. I will need to throw away the bike box, it can’t be used again. I haven’t contacted the company about the missing bolts yet

Great

Special ordered an item for me, thanks a bunch guys!

I have good experience.

So I ordered my bike and the delivery time was said to be 2 - 5 days. It was delivered to my door after 3 weeks. The reason for that was that I ordered it in November and the company offered some nice % of discount. So they had a lot of orders to treat. Communication via chat and email was good. I got all my requests answered, even if it took a few days, again I guess they had a lot of communication to answer. All in all I am very satisfied and I can recommend this shop to anyone.

Customer support available all the time more or less and are very service minded. Great updates about my order as well. BIG RECOMMEND

:)

Customer service gave a quick reply to my questions. Purchase was fast and intuitive. The package arrived on time in perfect conditions. Too bad they ask a commission for Paypal, otherwise it would be 5 stars!

Well unfortunately I don’t speak Dutch But the team is really great …I had a problem to get the bike directly and they keep till it would be possible for me to receive it at home For the rest very very friendly Top !

During the purchase of the bike and after sending goods to my address all the information where available, and bike arrived in mint condition. Delivery time was on time, as promised.

I ordered a bike from their shop, during a crazy discount day and I was so happy about it. Unfortunately, there was a small issue and the wrong size was sent. This was particularly painful considering I live in Switzerland and shipments and customs are always a bit tricky. Nevertheless, I had been in contact almost daily with the customer support, they would call me, updated on the status of the matter and found the best solution to fix the problem. I think mistakes happens, what matters most is how you handle them, and I must say, they did a wonderful job. Bike-wise, it arrived in perfect conditions, everything was already built for me.

A recommendable company for bike addicts!