Nederlands
8,7
116 beoordelingen in de laatste 12 maanden
87% beveelt ons aan

Reviews voor Simplebikestore

  • Totaal score 9.2
  • Totaal aantal beoordelingen 958
  • Beveelt ons aan 94%
  • Aantal keer bekeken 33,247

Filters

3

Zeer matig

Ik heb via Simplebikestore een Omnium Cargo Wifi gekocht voor 3200 euro, niet bepaald goedkoop dus. Ik wilde later van de koop afzien, waarbij ik in de veronderstelling was dat dit ook zou kunnen omdat ik de order via de webshop gedaan had. Helaas bleek dit niet mogelijk. Juridisch gezien zal dat vanuit het perspectief van de winkel ook kloppen, maar voor een nagelnieuwe fiets die slecht leverbaar zou zijn (en dus waarschijnlijk ook weer snel te verkopen door de winkel) vind ik dit jammer en ook niet zo netjes. Fiets is voor het overige wel netjes afgeleverd, maar wegens het ontbreken van een onderdeel wel later dan gepland, jammer. Mijn advies is zodoende om hele duidelijke (schriftelijke) afspraken te maken met de verkoper in het NEDERLANDS ipv Engels en niet via whatsapp.

  • Aanbevelen? Nee
Steven , Nispen

Reactie van het bedrijf

Dear Steven, Thank you for your review but let me clarify this to you so that the customers that read this know the real situation. You have tested the bike at the physical bike shop on July 23rd and since then communicated with me on WhatsApp and email and told me all the items you like to have and I have made a manual invoice for you on July 26th including all the special parts and you made a bank transfer based on invoice. You made pre-payment for the bike as we told you that we want to avoid situation when we do all the work and order special parts/accessories and then it turns out you don't need it. You where still willing to proceed. At no point you can't tell that this is an online order as you haven't been able order all needed items online and it was fully custom order. Your request was to finish it before August 3rd and the bike was made ready for August 3rd but you texted on August 2nd that you won't be able to come and will collect the bike from us on August 6th. On August 6th you came to the physical shop, Martin showed you the bike, you seen it and approved it as good and rode away with it. Next day you sent the WhatsApp message that you would like to return the bike because it is too long to get into the train. I am sorry but you have tried the bike before placing an order and you went home with the bike from the shop that was made for you. You did not have any of the concerns when you purchased it and we can't accept back the bike that is built for you with all accessories and special parts/accessories and return the money. You can't return the goods purchased at the shop unless this is agreed upon. If you would request a cargo bike to be ordered for you but you are not sure if you want it we would never order it for you as we can't afford to order bikes and then get them back as you change your mind. For the future I recommend to consider all pros and cons before placing your order. You had a chance to try the product before purchasing it and we have been transparent all the way. Giving us bad review because you changed your mind is not fair to someone that has put many hours in making this possible. Eddy Simple Bike Store

8

great experience, initial handling of the order to the courier can be faster

great experience, initial handling of the order to the courier can be faster

  • Would you recommend us? Yes
Simeon , vratsa
8

Overall good service

Product arrived on time, perfect condition. Nothing to complain about!

  • Would you recommend us? Yes
Sam , Berlin
3

Borderline scam

I tried to cancel my order by filling in and sending their cancelation form. They waited 3 days to reply and only replied 10 minutes after they sent my bike out for shipping. I was told that since it's already been dispatched, I need to pay a 20% (!) restocking fee on a €1300 ordee due to "labor costs". I know many much smaller businesses and online shops that do not charge fees to return a product within 14 days. It's EU law and I feel a bit scammed to be honest. Won' t be shopping here again.

  • Would you recommend us? No
Daniel , Vienna

Reactie van het bedrijf

Dear Daniel, I am sorry to hear that you feel this way but you are giving wrong facts here. You have sent us the request to cancel the order on August 2nd and we have answered you next day not 3 days later as you are indicating. The bike was no longer with us but at the DHL warehouse which means that we can't simply stop the bike and return it back as logistics network does not work this way. If you don't believe us you can feel free to call DHL and discuss this matter. There was clear communication about the whole process and there where 2 scenarios - first one was for you to receive the parcel and ship it back to us or other option was that we try to pull it out of the DHL network. We explained that we have to drive to DHL depo to collect the parcel which takes time for one of employe to drive there, look for parcel and take it out of the DHL network and we simply can't do it for free and that is not common praxis. Besides DHL is not refunding the shipping fee as the bike has already been collected and was on the way. Cost was explained to you and you agreed to it. European law allows you to return the goods to us but there are terms and conditions in place and you agreed to them when placed your order and the reason for your cancelation where personal not that the product was faulty or damaged. We told clearly that if we go to DHL ourselves to collect the bike there are fees and we can't waive them. You confirmed them upfront and then you accuse us about being a scam despite the fact it has nothing to do with us. You ordered the bike and we shipped it... Eddy Simple Bike Store

10

Great experience

Ordered a new bicycle which was no longer available in the requested size. The store contacted me fast and we eventually came to a new agreement. Great communication and service all around.

  • Would you recommend us? Yes
Wouter , Amsterdam
10

Great experience

Fast delivery, quality product

  • Would you recommend us? Yes
Marianne , Kalmar
10

I had superb experience with this store!

I ordered my new bike online, therefore the bike was sent disassembled. Instructions were simple and bike was completely protected inside the sturdy box. I'm except about new bike so happy to find that breezer radar in your shop! Thank you Simple store!

  • Would you recommend us? Yes
Marko Bozic , Mainz
10

I recommend

High Quality Products at an Affordable Price. Good communication. 5/5

  • Would you recommend us? Yes
Aku , Haapavesi
10

Good

Good

  • Would you recommend us? Yes
Ernestas Adomaitis , Kaunas
10

Pleasure to pruchase

Easy checkout, nice and informative emails, excelent shipping time.

  • Would you recommend us? Yes
Deividas , Klaipeda
10

Misverstand rechtgezet

Heel attent reageerde Simplebikestore op een ontstaan misverstand bij de aflevering van onze Schindelhauer Heinrich elektrische . Misverstand is rechtgezet.

  • Aanbevelen? Ja
Walter Bonnier , Rotterdam
Deze beoordeling is door de beoordelaar gewijzigd. Bekijk hier de originele beoordeling
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Originele beoordeling

6

Niet geheel volgens afspraak afgeleverd

Schindelhauer Heinrich aangeschaft en met medewerker afgesproken dat rijklaarmaken inclusief was. Helaas bij ophalen van de fiets werden deze kosten a € 30,- toch in rekening gebracht. Betreffende medewerker was niet meer in dienst. Fiets is geweldig.

  • Aanbevelen? Nee
Walter Bonnier , Rotterdam
10

Excellent service and communication

The communication and service we received from the team at Simple Bike Store has been excellent right from start to finish. Eddy did his absolute best to source the bike we wanted and get it delivered in a timely way. The bike has arrived in perfect condition and we are so pleased to have had such a great experience. Highly recommended!

  • Would you recommend us? Yes
Michael , Sydney
10

Simple but gooooood

Gooood and simple

  • Would you recommend us? Yes
Ruben , Hasselt
10

Superb

Bought new bike. it was perfeclty assembled, everything was nice.

  • Would you recommend us? Yes
Jegors , Riga
10

Great service!

Great service and communication. Quick shipment. Thanks

  • Would you recommend us? Yes
MICHEL , Luxembourg
8

Excellent service

I had very professional contact with the salesman Martin. He spontaneously sent e mails to update the status for the delivery.

  • Would you recommend us? Yes
Richard , Lund
7

Prima service

Mooie fiets besteld, de juiste maat moest van over de grens komen. Binnen een week de fiets ontvangen. (Track & trace code had alleen geen enkele nut, jammer helaas) In ieder geval m’n bestelling in goede staat, snel ontvangen. Bedankt Simple bike store, op naar de volgende aanschaf!

  • Aanbevelen? Ja
Michael , Huizen
9

Quick response time, everything as we agreed.

Quick response time, everything as we agreed. Only DHL shipment made some confussion but this has nothing to do with the store. 5 stars for Simplebikestore.

  • Would you recommend us? Yes
Neza , Ljubljana
10

Excellent service

The shop has a very large range of products, and they deliver it quickly.

  • Would you recommend us? Yes
Zoltan , Miskolc
10

Very good service

Very fast and adequate reaction to my questions by e-mail. Shipment rook a little longer than expected (because it came from Letland instead of Rotterdam). Instructions on how to assemble the bike were very clear and the bike is fantastic. My son finally likes to learn hoe to ride a bike.

  • Would you recommend us? Yes
Anita , Utrecht
10

Individuality

Very good and individual service. We talkded individualy and they sent me a bike in the required time.

  • Would you recommend us? Yes
Kārlis , Riga
10

Wonderful!

All good!!!

  • Aanbevelen? Ja
Deyan , Dyankov
8

Versand un Verpackung Top!

Der Versand hat soweot von Seiten SBS super geklappt! Das Bike war auch top verpackt! Jedoch mussten Bremsen und Schaltung noch von der Fachperson eingestellt werden.

  • Würden Sie uns weiterempfehlen? Ja
Benjamin , Basel
10

Great

Extremely helpful

  • Would you recommend us? Yes
Max , Paris
10

all good

good communication, fast handling and shipping

  • Would you recommend us? Yes
L , T

Bedrijfsgegevens

Rochussenstraat 3 A

3015 EA Rotterdam

010 210 7718

[email protected]

www.simplebikestore.eu/

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