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9 beoordelingen in de laatste 12 maanden
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Review overzicht
Klantenervaringen laten een mix zien van uitdagingen en positieve punten. Beschikbaarheid van producten en afhandeling van retouren kwamen meerdere keren naar voren, terwijl snelle levering en vriendelijk personeel positief werden genoemd. Over het algemeen zijn de indrukken positief en liggen levering en kwaliteit op orde.
Sterke punten
Gebaseerd op 17 reviewsProducto de calidad! Excelente atención y gestión del envio! Tienda de referencia! Muchas gracias!
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4 September 2024
Yago
Madrid
Artikel snel en netjes verstuurd.
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22 August 2024
Fred
Woudenberg
My item was out of stock but I was informed right away. When the order arrived damaged (the parcel was torn apart by someone) and some content was missing, the store sent me the stolen item free of charge. The guys communicated in a professional and humerous way. I liked it. Also, the item (Schindelhauer seat post) was cheaper than it is at Schindelhauer directly.
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21 August 2024
Robert
Berlin
hi, The Chrome keyring I've ordered (new gen -https://www.simplebikestore.eu/en/chrome-industries-mini-buckle-key-chain.html ) is slightly different to the one i've received ("old gen" - fabric hook). Best Olivier
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21 August 2024
olivier
Blackrock CO Louth
After initial problems of communication, misunderstandings about delivery could be sorted out. I am looking forward to trying Simple Bike Store again.
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20 August 2024
Daniel
Zurich
Dear Daniel,
Sorry for your experience with your purchase!
Let me clarify the whole situation to shed some light over the complaint which we find unfair and not true.
You have placed and order from Switzerland, which has specific rules in place for items shipped there and one of them is maximum allowed size of the bicycle boxes that are accepted in the network of TNT or DHL. In order to fulfil orders to Switzerland we are forced to repack the bikes in smaller boxes. We pack all items carefully and by doing that 10+ years we are sure it is done well and bike is as protected as in original box. Actually original box is large and has no protective material inside the box at all. What I find unfair is the fact you are mentioning that the rim was bent and the frame was scratched but you have never reached out to us about this. Only email communication with you has been about the fact you wanted to change the size of the bike but nothing has been sent to us about shipment that arrived damaged. All shipments are fully insured and in case of damages caused during the transit and reported within 24 from the moment goods are received we can claim from the forwarder.
Therefore 2* review for order fulfilled in a timely manner with fast delivery from the moment item was shipped and claim it was damaged only on review but never contacting us feels little sad. We would have been sorted it out if this was all true.
We are sure that we do our job with passion and if you would give us another chance we can prove that with work. Hope you enjoy your bike anyways.
Simple Bike Store Team
Deze beoordeling is door de beoordelaar gewijzigd. Bekijk hier de originele beoordeling
Picked-up the new bike and after 5km the front wheel was getting bent, spoke tension had not been checked. Took the bike for repair to a store in the city where I live straight away and they noticed the crankset was also slightly bent. All in all very disappointed for a brand new bike paid 1700€.
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15 August 2024
Caroline
Haarlem
Dear Caroline,
I am sorry to hear about your bad experience with your purchase.
It is very sad to see the 2* review when we have done all to help fixing the issue. Please understand that the bicycle is technical thing and every bike sold despite the fact it has been assembled at the shop and checked needs to do service check after first 50-100km cycled in case something has gotten loose or needs to be adjusted. It is not part of the warranty or whatsoever but we have offered to do that for you free of charge but you insisted we have to cover the cost because you have decided to do it at your local bike shop. You should understand that we can't cover cost for labour performed by another bike shop when it is not warranty case.
Mentioned fact about the bent crank set has been discussed and we have asked to provide us the video evidence of that or bring the bike to us so we can justify if that is the warranty case or not but you haven't replied to our email at all.
In cases like this it does not feel right to post bad review where you do not provide evidence and do not reply to emails sent by us willing to solve the situation. We are here to help and it is up to you if you like to cooperate with us when looking for the solution.
Simple Bike Store Team
Super Service kaufe gerne wieder bei euch
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14 August 2024
Ernst
Selb
I was searching for this specific bike and stumbled upon Simplebikestore. Unfortunately, the colour I was initially interested in wasn't in stock. Still, they were kind enough to at least reply to my emails (other stores I contacted didn't even have that courtesy). After a while, I decided on another colour and I'm so happy with my decision to get it here. The experience was great and the bike was in perfect condition, I love it. I would 100% recommend this store!
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14 August 2024
Špela
Ljubljana
Habe lange einen Fahrradkorb für vorne gesucht. Bei SimpleBikeStore wurde ich fündig und super beraten.
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14 August 2024
Daniel
München
On top of it all, witty :-)
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6 August 2024
Andrej
Ljubljana
Statt Versand innerhalb von 1-2 Tagen bei Lagerware hat es 10 Tage gedauert. Telefonisch niemand erreichbar, nur Anrufbeantworter, 4 mal angerufen und niemand meldet sich zurück. 2 Tickets gelöst, 4 Emails geschickt um zu fragen, wann endlich geliefert wird. Nie eine Antwort erhalten!
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5 August 2024
Susanne
Konstanz
Dear Susanne,
I am sorry to hear that you haven't been satisfied with our services.
We understand that bikes ordered for Birthday presents are time sensitive but for that we offer other shipping methods called Priority Handling which allows us to prioritise your order and deliver it sooner than other orders. There haven't been any notes or marks form you it is Birthday gift and it came to our attention only days after the order was placed and already with angry message that we are not going ot make it for the Birthday. We have only received one email from you, other communication was done by someone else in name of you and all the emails have been replied.
Bike has arrived with you within 2 weeks time and we consider it reasonable timeframe given the fact it is high season and holiday season and it was purchased with Standard Shipping method.
We try to do our best to dispatch orders as soon as we can but for the future reference we recommend to plan such time crucial orders ahead to avoid situations like this on both parties.
Apologies from our side that we could not do it faster but we still hope we can make it up for you next time.
Simple Bike Store Team
Very disappointed. My bike came with a bent ringer for which they still did not return the money. While the bike appears to be new it has a few scratch marks and dents and the box was clearly opened before.There was no assembly manual. The customer service is some of the worst that I met, the response times are very bad and they literally ignore certain questions or emails. For instance they never answered my question as to why the box was previously opened or if my bike was assembled before. I am talking about an 880 euros bike, I really don't think this is acceptable and they should have told me. I do not recommend to buy from this shop.
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2 August 2024
Eduard Toth
Timisoara
Dear Eduard,
Sorry for your experience but let me clarify the procedure to explain the situation since you are mentioning facts that are not true. You are mentioning that we have ignored your questions but that is not correct. The question you asked us: "For instance they never answered my question as to why the box was previously opened or if my bike was assembled before." was answered with the following:
"No, the unit you received has not been previously used, assembled, ridden or anything alike. You received a brand new unit. Usually Pelago bikes come with quite a big cardboard box, that includes all the accessories, that are not installed on the bike - saddle, pedals, bell, seat post, manual.
The box was opened by us, to check if nothing's missing. But apart from a visual inspection, it has not been unpacked or anything. Afterwards it's necessary to reseal the box, hence the signs of that.
Please send us a picture of the accessory box and its contents, so we can check what's missing. The manual included is with a dark blue cover, approx. A5 paper size."
But to our last message with request to provide an image we never got an answer from you. On the other hand for the bell that has been damaged on the transit we immediately offered issuing refund and it has been issued within 14 days which is on time according to law.
Therefore statement we never replied to your questions are not fair and true and we don't feel like we deserve 1* star review if the bike has been shipped shortly after the order, arrived with damaged bell but has been refunded in reasonable time frame and all your questions have been replied.
Simple Bike Store Team
Thank you. Prompt response to a correction that was needed to the shipping address.
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25 July 2024
Sid
Paris
Very good experience
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22 July 2024
Aine
Dublin
Wanted a very specific phone holder for my bike. This shop was one of the only places that had it. Easy to order, update emails were great fun and it arrived quickly. Thank you Simplebikestore. Best wishes from England.
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19 July 2024
Marc
Sheffield, UK
To much emails with nothing, no track and trace in the beginning Been to the shop in Rotterdam to get a track and trace It seems a wrong Postcode! After contacting DPD I get information: The parcel is lost!! Now they are searching and I am waiting. I bought my bike on 16th of June: INV 19205 ORD14846. Now I don't recommend you. If there is a result I am not negative.
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19 July 2024
J.J.
Breda
While I ordered from abroad (which of course took time) the order "notice" that I got was some of the funniest notices I've ever seen. It may take some time but their customer service is also excellent.
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17 July 2024
Samuel
Stockholm
Uncomplicated and individual processing and nice communication. And I've never received such a cool delivery notification before
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16 July 2024
Martin Ruf
Saarbrücken
Even with some troubles and postponed delivery, it was a great moment when we finally unpacked Woom 4 with my son. Bike arrived in perfect condition and required only minimal effort to start the ride. Best regards, Vasyl Danyliuk
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16 July 2024
Vasyl
Ivano-Frankivsk, Ukraine
Before my purchase, I contacted customer service. They answered quickly and helped me with my questions. The delivery was fast, and the item was packed with care. I will recommend this shop to my friends.
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13 July 2024
Laura
Paris
I ordered a Genesis Flyer and chose to pick it up in store. Additionally I ordered shipment and the bike arrived within ten days to my doorstep. Great service. Thanks again.
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11 July 2024
Tom
Enschede
Ich hatte ein Produkt im Blick das ich mir kaufen wollte und mit ein paar klicken war die Bestellung gesendet und das Paket kam ein paar Tage später an. Ich habe keine Beschwerden. :)
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9 July 2024
Nicolas
Braunschweig
Mein bestellter Artikel war nicht sofort lieferbar, aber das Team hat mich immer auf dem laufenden gehalten. Nachdem meine Ware beschädigt ankam (Fehler des Lieferdienstes), wurde sich schnell und unkompliziert um Ersatz gekümmert. Auch im Bestellprozess wurde mir freundlich und mit einem Augenzwinkern geholfen.
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9 July 2024
Robert
Berlin
I was supposed to receive my bike by December. I finnally got my bike by June. No option to cancel, nor refund at any time. Once you have paid you are totally on their hands. Shame on you guys.
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4 July 2024
Manuel
Palma de Mallorca
Dear Manuel,
I am sorry for your experience but let us shed some light over the whole situation. If you read our email conversation from the very beginning we have never promised the delivery of this bike in December, before you even placed an order and negotiated lower price than already discounted price on the website you have been told that it won't be December. It was clearly communicated to you that the bike is pre-order from the manufacturer.
The fact manufacturer had the delay in producing this particular bike has been communicated with you and I have even sent email directly from the brand explaining the reason behind the delay.
Besides you mentioned you need bike sooner so we have offered several alternative bikes but at the end you have told that you will wait for the bike and not going to take any of the alternatives.
Pre-Orders can always be cancelled if the cancellation fee is paid and that has also been explained to you.
It is the risk once placing pre-orders for bikes that are not yet available and we don't want to be shamed for giving you an opportunity to be the first one to get the item once it is launched and arrives.
Once again sorry for the situation but please try to see this situation from the other side. We delivered what we promised and that is important despite the facts manufacturer had the delay.
Simple Bike Store Team
The delivery to Lithuania was even quicker then initially advertised. Package arrived nicely packaged and the communication during the order the process was very proactive. Thanks, will order again!
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3 July 2024
Rolandas
Kaunas
Rochussenstraat 3 A
3015 EA Rotterdam
Branch
Automotive
Specializations
E-bikes, Fietsen
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