Can sell well, But cańt deal with problems
It feels like it's fraudsters. I ordered and paid for a bike on 09/16 (on the net it said: delivery time 3-10 days, in stock). 6 days after the order confirmation, I asked when the bike will be delivered. I was then informed that the manufacturer can only deliver at the end of October/beginning of November. I didn't expect that. Until then, however, the dealers always responded very quickly. On 10/14 I contacted the dealers and wanted to cancel the order. Only after 4 more answers from me, they answered me 5 days later. They claim that they immediately informed me of the new delivery time and that I agreed to a pre-order. They also sent me a paragraph from their terms and conditions, which says: Cancellations of pre-orders cost 15%. I would even pay the 15% fees if they could show me that I had ordered a pre-order, otherwise I would have voluntarily given them something for the circumstances, but you don't answer me anymore and this behaviour confirms to me that it is right not to buy anything from you. I will give an update on whether I have received my money back or whether I have received the cancelled bike and then have to take further steps. I'm also curious if they justify themselves here. In the first case, I delete the post.
