Since years we are customers from Eastern Trading and all the time we stand in very good and warm contact. Never we had problems or discussions! We like Ibrahem, who is allways very kind and helpfull. With the products and with the delivery we were allways satisfied! At the last delivery we had some problems and we get no answer to our emails. So we send a bad review, because we could not understand, that we get no answer. But directly after our review we got a telephone call from eastern trading. In this call they informed us, that we send our emails to a wrong email adress. So they could not send us an answer because they didn’t get the mail. It was our fault. Now very fast everything is sortet and we are very happy with it. We allways can recommend this company!!!
Thank you so much for your kind words and for being such a loyal customer over the years! It’s great to hear that you've always had positive experiences with us and our products. We are really sorry for the confusion with the last delivery and the email mix-up. but we are glad we could quickly sort things out together. We’re always here to help, so if you need anything else, don’t hesitate to reach out. Thanks again for your trust in us, and we look forward to continuing our warm relationship for many more years!
Originele beoordeling
We did not get all goods we have paid for and we get a very bad quality of sweetgrass, which we want to give back! We send you 2 emails and since 2 weeks we are still waiting for your reply !!! Is ii possible to get an answer???
Vriendelijk, zeer goede en snelle service. Groot assortiment. Ze staan altijd voor je klaar.
Hi Ingrid, Bedankt voor je geweldige review! 😊 We zijn blij te horen dat je zo tevreden bent met onze service en het assortiment. We staan altijd voor je klaar, dus als je iets nodig hebt, aarzel niet om contact op te nemen.
Wie immer gerne wieder
Hi Saskia, Thank you so much for your kind words! We're thrilled to hear that everything was super and that you'd gladly order again. Your satisfaction means a lot to us. Looking forward to your next order!
Love using this company, products are of excellent quality, good communication,the website is easy to navigate and ordering is quick and easy. The only downside is the delivery company UPS ,they delivered my order but wouldn't leave it as I needed to pay freight,never happened to me before, when I've ordered in the past. I thought this was included when I payed on ordering.
Thanks so much for your kind words and for being a loyal customer Lindsay! We're thrilled to hear that you're happy with our products and service. 😊 I’m sorry to hear about the issue with UPS and the unexpected freight payment. we will reach you out to discus other shipping options! If you have any questions or need assistance with anything, feel free to reach out. We’re here to help!
A very very fast and careful delivery. Order very well packaged and protected! A range and variety of fabulous and quality items. An efficient customer service and prices really to discover!
Thanks for the great feedback! We're thrilled to hear you were pleased with our delivery, packaging, and customer service. If you need anything else, just let us know!
Im very impressed by they fast delivery and prompt service really good company thanks
Thank you so much for your kind words, Francesco! We're thrilled to hear that you were impressed with our fast delivery and prompt service. Your satisfaction is our top priority, and your feedback means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. Thanks again for your support!
Everything was perfect. Fast and careful dispatch, quality of the products,... Thank you so much!
Dear Christophe, Thank you so much for your positive feedback! We're thrilled to hear that you were satisfied with the fast and careful dispatch and the quality of our products. Thank you again for your kind words and for choosing our services.
Dear Eastern Trading Team, We ordered 40 pcs of Abalone shell, code 7434630256279 (approx. 15 to 16 cm), but we received Abalone shell length approx. 13 cm, please see photos. The difference in the price of 40 pieces is 29.2 €. We expect a credit note and next time that we receive the goods actually ordered. We now have a quantity od abalone 12 - 15 cm in stock that we don't need. But we have no shell 15 - 16 cm. Best regards Radka Příkopová Brichcínová
Dear Příkopová , We sincerely apologize for the inconvenience you have experienced with your recent order. We have attempted to reach you multiple times via email and phone to resolve this issue. Please respond to our attempts to contact you so we can finalize this matter promptly. Thank you for your understanding and cooperation.
Sehr gut
Hallo Tom, Vielen Dank für Ihre positive Bewertung! Wir freuen uns sehr, dass Sie mit unseren Produkten zufrieden sind. Wenn Sie Fragen haben oder etwas Neues ausprobieren möchten, stehen wir Ihnen jederzeit zur Verfügung.
Thank you for the amazing quality of your goods, I adore the inscence and florida water. Service was excellent quick and efficient. I will definitely be ordering so much more. Thank you Laura
Hi Laura, Thank you so much for your wonderful review! We're thrilled to hear that you love our incense and Florida water. It's fantastic to know our service met your expectations too. We look forward to your next order and are here to help with anything you need.
Todo perfectamente cuidado desde el mínimo detalle. Total transparencia en todas las gestiones ,..,
¡Muchas gracias por tu amable reseña! Nos alegra saber que apreciaste nuestra profesionalidad y atención a los detalles. Nos esforzamos por mantener una gestión transparente en todo momento. ¡Esperamos poder seguir ofreciéndote un excelente servicio en el futuro! Ibrahem
Uma boa relação comercial
Olá Marisol, Agradecemos a sua avaliação. Ficamos muito satisfeitos por saber que a sua experiência foi positiva e que gostou do nosso serviço. Valorizamos o seu feedback e esperamos continuar a nossa excelente relação comercial. Ibrahem
Very easy to order with fast processing and very fast delivery. Highly recommended for the B2B cooperation!
Thank you for your positive feedback Andrew! We're thrilled to hear that you found our ordering process easy and our delivery speedy. Your recommendation means a lot to us, and we look forward to continuing our B2B cooperation. If you need anything else, please don't hesitate to reach out. Ibrahem
Good
Thank you so much for your positive review! We're thrilled to hear that you had a good experience with us. Your recommendation means a lot to us and we look forward to serving you again! Ibrahem
Always easy to deal with ET Orders are packed and shipped fast Customer service is impeccable Especially Ibrahim Very helpful and always there to help
Dear Ronan, thank you so much for your kind review! I'm delighted to hear that you've had a positive experience with us. It means a lot to know that my assistance has been helpful to you. If you need any further help, don't hesitate to reach out. Looking forward to serving you again! Ibrahem
POR FALLO DE SISTEMA DE COBROS , NO HA RECIBIDO EL PEDIDO , AL CONTACTAR CON ELLOS SE HA RESUELTO EL PROBLEMA RAPIDO , MUCHAS GRACIAS
Lamentamos mucho el inconveniente causado por el fallo en nuestro sistema de cobros. Nos alegra saber que pudimos resolver el problema rápidamente una vez que se puso en contacto con nosotros. Agradecemos su comprensión y su amable comentario. ¡Muchas gracias por su paciencia y confianza! Ibrahem
Originele beoordeling
No ha ninguna manera para contactar ha enviado muchos correos sin respuesta y han pasado más que el esperado para el entrega del pedido, la última es notificar a PayPal por esto y hacer pedir el reembolso
Fast Delivery
Thank you for your feedback, Evelyn! We're happy to hear you were satisfied with our fast delivery service. Your recommendation means a lot to us. Ibrahem
Good information about product on web site in stock or out. When I have problem was very fast solution.
Hey Dmitrijs, Thanks a bunch for sharing your experience! It's awesome to hear you were happy with our packing and how we keep you informed about product availability on the website. e're all about quick fixes, so we're thrilled we could sort out any problems pronto for you. And of course, your recommendation means the world to us! If there's anything else you need, we're here. Ibrahem
very large selection of products at advantageous prices. Very good quality ! Top notch communication and very responsive customer service! A trusted partner in business
Thanks for the awesome review! We're so glad you liked our wide selection, great prices, and top-notch quality. It's good to hear you found our customer service responsive and communication on point. Thanks for trusting us as your business partner! Can't wait to serve you again! Ibrahem
I was surprised at how easy it was and especially how quickly everything arrived. Very pleased with the process and the items I bought. Will definitely purchase here again
Thank you so much for sharing your experience! We're thrilled to hear that your first-time buying experience was smooth and efficient. Our team works hard to ensure quick delivery and a seamless process for our customers. We can't wait to have you back for your next purchase! Ibrahem
tevreden
Bedankt voor uw positieve feedback, Harry! We waarderen uw tevredenheid. Als er iets is wat we nog beter kunnen doen, laat het ons dan gerust weten. We zijn altijd blij om te horen dat onze service wordt gewaardeerd. Ibrahem
I had an issue with damaged stock I got a call from customer support And the issue was solved very fast Thank you for your help
Thank you for your feedback! We're delighted to hear that we were able to swiftly resolve the issue with your damaged stock. Your satisfaction is our top priority, and we appreciate your patience and understanding throughout the process. Should you need any further assistance in the future, please don't hesitate to reach out. Ibrahem
Amazing service thanks
We're thrilled to hear that you had an amazing experience with our service! Thank you so much for your kind words. Ibrahem
Originele beoordeling
I received my order only to find all the porcelain pieces were smashed. I sent an email with pictures I got no reply The packaging is terrible thin cardboard with one thin layer of bubble wrap it was so bad the items probably smashed before leaving their premises. I would seriously have a word with whoever packed this. Avoid this company
I'm sorry to hear about your experience. We sincerely apologize for the inconvenience caused by the damaged items and the lack of communication. Going forward, please direct all your conversations to [email protected] Your feedback regarding the packaging is duly noted, and we will certainly address this issue with our packing team to prevent such occurrences in the future. Please allow us another chance to make things right. Thank you for your understanding, and we look forward to resolving this matter satisfactorily. Ibrahem
snelle Levering van de order. Ruim assortiment Een aanrader
Geweldig om te horen! Bedankt voor de aanbeveling, Antoin. We blijven ons best doen voor snelle levering en een ruim assortiment Ibrahem
Great products
Hi Ruben, Thanks a bunch for the positive feedback! It's awesome to hear that you're happy with our products and service and we're glad to have met your expectations. If you need anything else please feel free to reach us! Ibrahem
Elandstraat 61
3064 AG Rotterdam
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