We have been working with Eastern Trading for many years. Really happy with the nice and authentic collection. And, they keep adding lovely new stuff! :)
First time ordering, will definitely consider ordering again, excellent communication and fast delivery.
good supplier good ranks good logistique
le site nous laisse commandé des produits qui sont en rupture on paye et après on est remboursé. C'est pas très professionnel. Beaucoup de produits sur le site et surtout beaucoup de rupture
Cher Monsieur, Nous nous excusons pour ce désagrément. Nous recevons actuellement un approvisionnement incohérent dans le cadre des mesures Covid-19. En conséquence, le stock sur le site peut actuellement différer du stock réel. Nous rembourserons bien entendu les produits qui ne sont pas en stock. Si les produits sont cassés, vous pouvez toujours nous envoyer un e-mail ou nous appeler. Nous verrons alors ce que nous pouvons faire pour vous sous forme d'indemnisation ou de livraison ultérieure.
I ordered 7 inventory orders on the same day from different companies, which isn't unusual for me. I tend to place all my inventory orders each month on one day. What shocked me is, as a U.S. seller, Eastern Trading was my only non-domestic inventory order and yet, somehow, it got to me the fastest of the 7. In fact, it arrived only 5 days after I placed the order--and only 3 of those days were actually business days, (I ordered early on a Saturday--and the 5 days include those two days). The order was accurate. So I'm very happy.
I love herbs and piramids this place. Fast and perfect
I ordered some items from the company but then got a little nervous about the shipping charges. Nhu Tran contacted me immediately Monday morning to let me know what the shipping costs would be. I went ahead with the order. I received my order in 5 days! Five days from the Netherlands to the United States, when other companies I ordered from at the same time are still processing my order. I will order from Eastern Trading again.
We are based in the US and were able to put in an order of great products and the order arrived so quickly. Love Eastern Trading's product selection. Will be ordering again!
Good stuf Quick service
Love all products purchased
Very quick to dispatch of my order to UK. The parcel arrived on a Saturday which was a pleasant surprise and all the items were safely packed, they emailed me to let me know one of the items was out of stock and my refund was back in my bank within a couple of days. I would recommend this company
Na 1,5 weken nog niks ontvangen. Geen reactie op mail. Veel spullen die uitverkocht zijn al een hele tijd. Jammer
Beste Mevr. Mondelaers, U heeft inderdaad uw order later ontvangen dan u mag verwachten van ons. Wij proberen de orders altijd z.s.m. te versturen en u krijgt normaal gesproken een snelle reactie op uw mail. I.v.m. de covid-maatregelen krijgen wij een beperkte voorraad binnen en zijn wij afhankelijk van de voorraad die aan ons verstrekt kan worden. Hierdoor zijn wij geforceerd om prioriteit te geven aan onze best-sellers waardoor andere producten niet bij besteld kunnen worden. Wij hopen dat deze maatregelen in de nabije toekomst minder streng worden en uw gewenste artikelen z.s.m. weer op voorraad zullen komen. Onze excuses voor dit ongemak. Dit is niet hoe wij normaliter te werk gaan. Ik heb u een mail verstuurd om een oplossing te bieden voor dit probleem en hoop u hiermee tevreden te kunnen stellen.
The products look great and I am excited to try, this is why I left 3 stars, however, we still have not recieved our product or confirmation that it has shipped yet. I have emailed and contacted the company with no response yet. I look forward to trying the products with my business whenever I get them.....Please respond with our shipping information.
Eastern trading heeft mooie producten, levert snel. Goede communicatie met de klantservice. Al met al top!
A long wit time to dispatch and a great many items out of stock when it did get dispatched. Still waiting for the delivery :/
Outstanding customer service, great products
Eastern Trading has a big collection from incense and very good prices!
Tried to get hold of you twice but still no response from you? When I want to buy something that there is none in stock, an I list myself, there is no response. No mail when product is in stock again.
I saw that you were to charge nearly $100 for shipping and tried to cancel. NO REPLY. Then it appeared you don't ship to the US.
Dear Ms. Cheyenne, The delivery costs may vary depending on the weight and size of your order. However nearly $100,- is a regular price to ship from the Netherlands to the US. We sincerely apologize for the inconvenience and the fact that you did not get a reply. Due to the covid-19 measures around this time, we had less people working in the office which delayed our response time. This problem is no longer the case as we now have enough employees working to answer all your questions in a timely manner. Kind Regards, Eastern Trading Agencies
I loved the merchandise and ordered many items. I needed help in understanding how your payment system worked and the U.S. dollar amount. I left many messages and even my phone number for customer service, and know one has gotten back to me. I really want to do business with you, but can go no further. Please have someone contact me asap. Thank you
It was the first time I used this company to order White Musk Incense Sticks. I was pleased to recieve the goods as I expected them in the quantity I ordered. At first, there was a restriction on the limit of the number of boxes I could order (no more than 30) - then I got intouch by email to Eastern Trading, recieved prompt response by the next working day from David .... and the limit was removed enabling me to order more. This was very good customer service. Once the DPD Security clearance was completed, I recieved the delivery within a reasonable time, I was happy with that. I'd definitely use this company again.
ben heel erg tevreden met eastern trading groothandel. Goed verpakt snelle bezorging, goede klantenservice en goede producten.
Goede producten snel geleverd.
Wir sind mit dem Service sehr zufrieden und freuen uns immer auf unsere neue Ware :) Schnell und zuverlässig, wir bleiben Eastern Trading treu :)
I really love the quantity and the quality of incense stock, cones, stuff for incens, my customer really really love it! The smell are very good and the price too. But te comunication with the store are very bad, sometimes take weeks for a text back. The packaging of the goods could be better, I often get broken goods, or wet goods.
61 Elandstraat
Rotterdam 3064 AG
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