Reviews voor Eastern Trading

Thank you for your review. We appreciate your feedback regarding the quick shipment of your order. We apologize for any delay in responding to your inquiry about an item that was not sent. Please be assured that we have already sent you an email with the updated invoice and the credit note. Due to the busy holiday season, we are handling a high volume of orders, which might have caused a slight delay in our response. We sincerely apologize for any inconvenience this may have caused. We are committed to providing the best service to our customers, and your understanding and patience are greatly appreciated. If you have any further questions or concerns, please do not hesitate to contact us. Gabriela

Bonjour, Merci beaucoup pour votre retour positif sur nos produits et services. Nous sommes ravis d'apprendre que vous avez trouvé nos articles de grande qualité et esthétiquement attrayants, répondant ainsi à vos attentes. Nous sommes sincèrement désolés d'apprendre que vous avez reçu un article endommagé lors de votre livraison. Cependant, nous apprécions votre compréhension et sommes reconnaissants de savoir que notre réactivité et notre service client ont contribué à résoudre la situation de manière satisfaisante. C'est notre priorité de garantir la satisfaction de nos clients. Nous tenons à vous assurer que nous prenons toutes les mesures nécessaires pour améliorer nos processus de livraison et minimiser de tels incidents à l'avenir. Votre mention de notre écoute envers nos clients nous touche particulièrement, car nous attachons une grande importance à traiter chaque demande avec attention. Nous espérons continuer à vous offrir des produits de qualité et un service client exemplaire à l'avenir. Si vous avez d'autres besoins ou des questions, n'hésitez pas à nous contacter. Ibrahem

Estimado Diego, Te agradecemos sinceramente por tomarte el tiempo de compartir tu experiencia con nosotros. Sentimos mucho que en esta ocasión la caja haya llegado en mal estado debido al transporte. Siempre nos esforzamos por asegurar que todos los envíos lleguen en perfectas condiciones, pero lamentablemente a veces surgen inconvenientes fuera de nuestro control. Queremos expresarte nuestras más sinceras disculpas por los inconvenientes causados y esperamos tener la oportunidad de atenderte de nuevo en el futuro, asegurándonos de mejorar tu experiencia. Te deseamos unas felices fiestas y un próspero año nuevo. Gabriela

Dear Sandra, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service, Providing excellent service is our top priority, and it's always rewarding to know that our efforts have made a positive impact on our customers. We wish you a fantastic Christmas time as well! If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help. Ibrahem

Hello there, Thanks a bunch for your awesome review! We're thrilled to hear you're loving the quality of our products. If there's anything specific you enjoyed or if you have any suggestions for us, feel free to share. Looking forward to serving you again soon! Ibrahem

Dear Tracy, Despite our best efforts, we regret your recent experience with our services. We sincerely apologize for any inconvenience caused. Upon reviewing your case, we observed that the shipment was dispatched to your address in the UK. We understand that you engaged with UPS and opted to decline the delivery due to import duties. In response, we promptly offered to facilitate the return of the order, with the understanding that you would bear the associated shipping costs. It's important to clarify that we do not withhold any funds, and this has never been our practice. As of yesterday, the case has been forwarded to our financial department to initiate the refund process. You can anticipate receiving the refund within the next 2-3 working days. We genuinely appreciate your understanding and patience in this matter. Ibrahem

Hey Ulrica! Thanks a bunch for the fantastic review! We're thrilled to hear that everything is awesome for you. 😊 If there's ever anything specific you loved or any way we can make your experience even better, just let us know. We're here for you! Ibrahem

Hi Mario! Thanks a bunch for sharing your experience with Eastern Trading Agencies! We're thrilled to hear that our service made your Christmas market prep a breeze. 😊 We're all about keeping things simple and speedy for our valued customers. Can't wait to assist you with your future orders. Your support means the world to us! Ibrahem

Hi Florian! Thanks a bunch for your awesome review! 🚀 We're thrilled to hear that your experience was smooth sailing. If you ever need anything else or want to explore more fantastic products, feel free to reach out. Ibrahem

Hi Andrew, Thanks a bunch for your awesome review! We're thrilled to hear that you found our delivery fast and prices flexible. It's always our goal to provide top-notch service. If you ever need anything else or have suggestions for improvement, feel free to reach out. We appreciate your business! Ibrahem

Hi Philippe! Thanks a bunch for the fantastic review! 🌟 We're thrilled to hear that you had an excellent experience with our products. If there's anything specific you loved or if you have any suggestions for us, feel free to share. We're always looking for ways to make your experience even better. Looking forward to serving you again soon! Ibrahem

Hi there, Thanks a bunch for taking the time to share your experience with us! 🌟 We're thrilled to hear that your first online order went smoothly and that you found the process convenient. Fast delivery and top-notch incense quality are what we strive for, so it's fantastic to know we hit the mark. If there's anything else you need or if you're thinking of placing another order, feel free to reach out. We're here to make your incense experience exceptional! Ibrahem

Hey there! Thanks a bunch for your awesome review! We're thrilled to hear that you found our products fantastic. Your support means a lot to us. If there's anything specific you loved or if you have any suggestions for improvement, feel free to share. We're here to make your experience even better. Looking forward to serving you again soon! Ibrahem

Hi there, Thanks a ton for your kind words! I'm thrilled to hear that you're pleased with the personal attention you've received regarding your orders. We always strive to make our customers happy. If there's anything else you need or if you're considering placing another order, feel free to reach out. We're here for you! Ibrahem

Hi ILANA , Thanks a bunch for taking the time to share your thoughts with us! We're thrilled to hear that our assistance has been helpful for you. We genuinely appreciate your feedback about the product packaging. We understand the importance of ensuring that our products reach you in perfect condition, especially for shipments to distant countries. Your suggestion is invaluable, and we're already looking into ways to enhance our packaging methods. We apologize for any inconvenience caused by broken products in the past, and we're committed to making improvements. If you have any specific suggestions or preferences for packaging, feel free to share them with us. Your input guides us in providing a better experience for you. Looking forward to serving you better in the future! Ibrahem

Hey Monika! Thanks a bunch for sharing your experience! 😊 We're thrilled to hear you found our website user-friendly and enjoyed the seamless ordering process. Speedy delivery is our jam! If you ever need more of our fantastic products, you know where to find us. Looking forward to serving you again. Ibrahem

Hi there, Thanks a bunch for your positive review! 🌟 We're thrilled to hear that everything made it to you in one piece. We totally get it – shipping can be a bit tricky, especially with DHL. But we're here to make sure everything goes smoothly for you. If you ever need assistance or have questions about your orders, feel free to shoot us an email. We're always happy to help. Ibrahem