Filters

6

i’ve only ordered twice on both times. Something was missing.

What I got was good value, but I’m still confused over the empty box

  • Would you recommend us? No

Reactie van het bedrijf

We're sorry to hear about the missing items in your orders. We appreciate your feedback and are looking into this issue to ensure it doesn't happen again. Please contact our customer service team, and we'll make it right. Thank you for bringing this to our attention. Ibrahem

10

Perfect and fast

Invoice

  • Would you recommend us? Yes

Reactie van het bedrijf

Thank you so much for your positive feedback, Nuno! We're delighted to hear that you were pleased with the speed and quality of our service. Your recommendation means a lot to us. Looking forward to serving you again in the future! Ibrahem

10

Good service

Had a problem with a refund but they have been great at trying to resolve the issue as quick as they possibly can

  • Would you recommend us? Yes

Reactie van het bedrijf

Dear Paul, Thank you for your kind words and patience as we work to resolve your issue. We're committed to ensuring your satisfaction and are glad to hear that our efforts are appreciated. If you need any further assistance, please don't hesitate to reach out. Ibrahem

10

Perfetto!

Hanno risolto un mio problema con estrema cortesia e professionalità. I prodotti offerti sono ottimi. Comprerò ancora. Grazie.

  • Ci consiglieresti? Si

Reactie van het bedrijf

Salve Elena, Siamo lieti di sapere che siamo riusciti a risolvere il tuo problema con cortesia e professionalità. Grazie mille per i tuoi complimenti sui nostri prodotti e per il tuo supporto continuo. Aspettiamo con impazienza il tuo prossimo acquisto! Ibrahem

7

Kind customer support little slow packaging

Very kind customer support. The comissioning was a little slow.

  • Would you recommend us? Yes
10

10 de 10

Todo llegó súper rápido , con excelente calidad lo recomiendo

  • Would you recommend us? Yes
10

Eerlijk en betrouwbaar.

Eerste maal een bestelling geplaatst, en alles is eerlijk en correct verlopen.

  • Would you recommend us? Yes

Reactie van het bedrijf

Bedankt voor uw vriendelijke woorden, Luc! We zijn blij te horen dat uw eerste bestelling naar wens is verlopen. We kijken ernaar uit u in de toekomst weer van dienst te zijn! Ibrahem

9

Satisfied

Nice products, was hoping for a little higher quality. But considering the price it is very good. Great customer service.

  • Would you recommend us? Yes

Reactie van het bedrijf

Dear Linnea, Thank you so much for your feedback and recommendation! We're glad to hear that you're satisfied with our products and customer service. We appreciate your thoughts on quality and will definitely take them into consideration as we strive to improve. Your support means a lot to us! Ibrahem

10

Excellent traitement des commandes et qualité des produits au top!

"Je suis très satisfaite de mon expérience avec ce fournisseur ! Leur rapidité de traitement des commandes est impressionnante et la qualité des produits achetés est excellente. Je recommande vivement leurs services à tous ceux qui recherchent un fournisseur fiable et efficace."

  • Would you recommend us? Yes
10

Super

Super

  • Would you recommend us? No

Reactie van het bedrijf

Thank you, Emmanuelle, for your feedback. We're delighted to hear that you had a great experience. Looking forward to serving you again. Ibrahem

8

Your prices are great

But, I really wish you could convert euros to Canadian currency on your website while creating the order.

  • Would you recommend us? Yes

Reactie van het bedrijf

Thank you for your positive feedback on our prices, Jenny! We appreciate your suggestion about currency conversion and will certainly consider adding a feature to convert euros to Canadian currency for an improved shopping experience. Your input is invaluable to us! Ibrahem

10

Bon produit et bonne collaboration

Nous sommes ravis de collaborer avec Eastern Trading. Les produits sont bons et la relation cliente est très bien.

  • Would you recommend us? Yes
10

Kind support, fast answers

The overall experience was good, very kind support, and fast answers for out letters.

  • Would you recommend us? Yes

Reactie van het bedrijf

Hi Hans, Thanks a bunch for your positive feedback! 😊 We're thrilled to hear that you had a good experience with our support team. If you ever need anything else or have more questions, feel free to drop us a line. We're here to help! Ibrahem

10

Good

Customer-friendly staff and products of good quality and price.

  • Would you recommend us? Yes

Reactie van het bedrijf

Hi Zahira, Thanks a bunch for your kind words! We're thrilled to hear that you found our staff friendly and our products up to the mark in terms of quality and pricing. It's always our aim to provide the best experience for our customers. If you ever need anything else or have suggestions on how we can make your experience even better, feel free to reach out. Looking forward to serving you again soon! Ibrahem

10

Good Quality Fast Shipping

Good Quality products, fast shipping & Excellent customer service! I wish they would remove the tax cost as it is inside of EU.

  • Would you recommend us? Yes

Reactie van het bedrijf

Hey Johanna! Appreciate your fantastic feedback! 🌟 We're so happy you love our top-notch products and fast delivery. Making sure you're satisfied is what we're all about! 😊 Quick note on the tax: No worries within the EU—just double-check your VAT number in your profile or shoot us an email! Can't wait to assist you again soon! Ibrahem

9

excellent!!!

High quality products,fast delivery,our cooperation was perfect,i totally recommend it

  • Would you recommend us? Yes

Reactie van het bedrijf

Hi Larisa, Thanks a bunch for your awesome review! We're thrilled to hear that you're pleased with our high-quality products and speedy delivery. It's fantastic to know that our cooperation was perfect for you. If there's anything else you need or if you're thinking about placing another order, feel free to reach out. We're here to make your experience top-notch every time. Ibrahem

10

Galerie Lapislazuli

There is no question how the team is friendly and favorable

  • Would you recommend us? Yes

Reactie van het bedrijf

Hey Arash , Thanks a bunch for your kind words! We're thrilled to hear that you've noticed our team's friendly and favorable vibes. We're here to make your journey with us top-notch! Looking forward to serving you again soon, and wishing you a happy New Year! Ibrahem

8

Good material, a little better look by sending

The goods ar sendet quick, there is only no respond if there is a piece not been send ?

  • Would you recommend us? Yes

Reactie van het bedrijf

Thank you for your review. We appreciate your feedback regarding the quick shipment of your order. We apologize for any delay in responding to your inquiry about an item that was not sent. Please be assured that we have already sent you an email with the updated invoice and the credit note. Due to the busy holiday season, we are handling a high volume of orders, which might have caused a slight delay in our response. We sincerely apologize for any inconvenience this may have caused. We are committed to providing the best service to our customers, and your understanding and patience are greatly appreciated. If you have any further questions or concerns, please do not hesitate to contact us. Gabriela

10

Produit de qualité

J'ai récemment eu l'occasion de faire des achats auprès de ce fournisseur, et mon expérience a été globalement positive. Les produits proposés sont de grande qualité et esthétiquement très beaux, ce qui a largement répondu à mes attentes. La livraison a été rapide, bien que malheureusement, j'aie reçu un article endommagé. Cependant, le point fort de ce fournisseur réside dans sa réactivité et son service client exemplaire. Suite à ma demande, ils ont agi rapidement, m'offrant un avoir pour compenser l'article endommagé. Ce qui m'a particulièrement marqué, c'est l'écoute du fournisseur envers ses clients. Ils ont pris le temps de traiter ma demande avec attention, ce qui est toujours appréciable. Dans l'ensemble, je recommande ce fournisseur pour la qualité de ses produits, sa réactivité face aux problèmes éventuels et son excellent service client.

  • Nous recommanderiez-vous? Oui

Reactie van het bedrijf

Bonjour, Merci beaucoup pour votre retour positif sur nos produits et services. Nous sommes ravis d'apprendre que vous avez trouvé nos articles de grande qualité et esthétiquement attrayants, répondant ainsi à vos attentes. Nous sommes sincèrement désolés d'apprendre que vous avez reçu un article endommagé lors de votre livraison. Cependant, nous apprécions votre compréhension et sommes reconnaissants de savoir que notre réactivité et notre service client ont contribué à résoudre la situation de manière satisfaisante. C'est notre priorité de garantir la satisfaction de nos clients. Nous tenons à vous assurer que nous prenons toutes les mesures nécessaires pour améliorer nos processus de livraison et minimiser de tels incidents à l'avenir. Votre mention de notre écoute envers nos clients nous touche particulièrement, car nous attachons une grande importance à traiter chaque demande avec attention. Nous espérons continuer à vous offrir des produits de qualité et un service client exemplaire à l'avenir. Si vous avez d'autres besoins ou des questions, n'hésitez pas à nous contacter. Ibrahem

9

bien

las cajas un poco rotas y lamparas un poco sucias pero lo demás todo estupendo. Muchas gracias!

  • ¿Nos recomendarías?

Reactie van het bedrijf

Estimado Diego, Te agradecemos sinceramente por tomarte el tiempo de compartir tu experiencia con nosotros. Sentimos mucho que en esta ocasión la caja haya llegado en mal estado debido al transporte. Siempre nos esforzamos por asegurar que todos los envíos lleguen en perfectas condiciones, pero lamentablemente a veces surgen inconvenientes fuera de nuestro control. Queremos expresarte nuestras más sinceras disculpas por los inconvenientes causados y esperamos tener la oportunidad de atenderte de nuevo en el futuro, asegurándonos de mejorar tu experiencia. Te deseamos unas felices fiestas y un próspero año nuevo. Gabriela

9

Fast, helpful, friendly & in a wondeful quality

Thanks so much Ibrahem for your outstanding service! Wishing you all a wonderful Christmas-time! Best regards, Sandra Weber SUMMERLANDS

  • Would you recommend us? Yes

Reactie van het bedrijf

Dear Sandra, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service, Providing excellent service is our top priority, and it's always rewarding to know that our efforts have made a positive impact on our customers. We wish you a fantastic Christmas time as well! If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help. Ibrahem

10

Excellent quality!

Excellent quality!

  • Would you recommend us? Yes

Reactie van het bedrijf

Hello there, Thanks a bunch for your awesome review! We're thrilled to hear you're loving the quality of our products. If there's anything specific you enjoyed or if you have any suggestions for us, feel free to share. Looking forward to serving you again soon! Ibrahem

1

Avoid at all costs

Terrible experience with goods being sent outwith the agreement of sales contract, awful customer service, now withholding money.

  • Would you recommend us? No

Reactie van het bedrijf

Dear Tracy, Despite our best efforts, we regret your recent experience with our services. We sincerely apologize for any inconvenience caused. Upon reviewing your case, we observed that the shipment was dispatched to your address in the UK. We understand that you engaged with UPS and opted to decline the delivery due to import duties. In response, we promptly offered to facilitate the return of the order, with the understanding that you would bear the associated shipping costs. It's important to clarify that we do not withhold any funds, and this has never been our practice. As of yesterday, the case has been forwarded to our financial department to initiate the refund process. You can anticipate receiving the refund within the next 2-3 working days. We genuinely appreciate your understanding and patience in this matter. Ibrahem

7

Buena

Mejoraría el sistema de embalaje .

  • Would you recommend us? Yes
10

Amazing

Everything is awesome

  • Would you recommend us? Yes

Reactie van het bedrijf

Hey Ulrica! Thanks a bunch for the fantastic review! We're thrilled to hear that everything is awesome for you. 😊 If there's ever anything specific you loved or any way we can make your experience even better, just let us know. We're here for you! Ibrahem

Bedrijfsgegevens

Elandstraat 61

3064 AG Rotterdam

0031-(0)10-4518186

[email protected]

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