Dear Anabel, Thank you so much for taking the time to leave us a wonderful review! We are thrilled to hear that you had a positive experience with us and appreciate your kind words. It's great to know that our efforts to provide excellent service have paid off, and we are glad that you were satisfied with your experience. Thank you again for your support. We hope to have the opportunity to serve you again soon. Best regards, Gabriela
Beste Miranda, Bedankt voor het nemen van de tijd om ons een prachtige beoordeling achter te laten! We zijn verrukt dat u een positieve ervaring met ons heeft gehad en waarderen uw vriendelijke woorden. Het is geweldig om te weten dat onze inspanningen om uitstekende service te bieden zijn beloond en we zijn blij dat u tevreden was met uw ervaring. Nogmaals bedankt voor uw steun. We hopen de gelegenheid te hebben om u binnenkort opnieuw te bedienen. Met vriendelijke groet, Gabriela
Dear Bhagwan, Thank you for taking the time to leave us a positive review. We are glad to hear that the issue has been resolved to your satisfaction. If you have any additional questions or concerns, please don't hesitate to reach out to us. We are here to help and would be happy to assist you in any way we can. Best regards, Gabriela
Dear Yvonne, Thank you for your recent order and for taking the time to leave us feedback. We are sorry to hear that some of the items were out of stock and that this impacted your experience with us. We appreciate your understanding and are glad to hear that we were able to promptly refund the money for the out-of-stock items. Our goal is to always provide a positive shopping experience, and we regret that we fell short in this instance. If there is anything else we can assist you with, please don't hesitate to reach out. We would be more than happy to help. Best regards, Gabriela
Dear Frieda, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you were satisfied with the service you received, even with the unexpected issue with some of the items being out of stock. We appreciate your understanding and are glad that we were able to offer alternative suggestions that met your needs. We are also pleased to hear that your package arrived within a week and that you even received some samples. Providing fast and efficient delivery is a top priority for us, and we are glad that we were able to meet your expectations in this regard. Thank you for your support and for choosing our company. We hope to have the opportunity to serve you again soon. Best regards, Gabriela
Dear Angela, Thanks for your review! We are glad to hear that your order arrived promptly and in good condition! We hope that you will choose to shop with us again in the future. Your satisfaction is our top priority and we strive to provide the best service and products to our customers. Thank you for your previous purchase and we look forward to the opportunity to serve you again. Gabriela
Beste Sylvia, Hartelijk dank voor uw recente bestelling en voor het achterlaten van uw positieve feedback. We zijn verheugd te horen dat u tevreden bent over de prijzen en de snelle en zorgvuldige verzending. Het is ons doel om onze klanten een uitstekende service te bieden, dus het is geweldig om te weten dat we aan uw verwachtingen hebben voldaan. Bedankt voor uw steun en we hopen u binnenkort weer te mogen bedienen. Met vriendelijke groet, Gabriela
Merci pour votre commentaire positif ! Nous sommes heureux d'entendre que vous avez eu une bonne expérience avec nos produits de qualité. Gabriela
Lord Gunnar, Thank you for your review! We are glad to hear that you had a good experience with the customer service from Katiuska. It's also great to hear that you like our selection of items. We all are working hard to provide an enjoyable shopping experience. Gabriela
Dear Debby, Thank you for your review! We are glad to hear that the customer service is trying to resolve any issues you've had with your orders. It sounds like you've placed a second order and are optimistic that everything will go smoothly this time. If you have any question, don't hesitate to contact the customer service team again. They will likely be more than happy to help you out and ensure that you are satisfied with your purchase. Gabriela
Dear Petr, I apologize for any inconvenience you have experienced with obtaining a credit note. My colleague has sent you all the credits note you needed. It was a pleasure to talk by phone with you and as I explained to you on the phone, we will start working with proforma invoices, so you won't need the credits note anymore. This way you will be able to optimize time and pay only when you agree with the proforma. I wish you a nice day, and if you have any questions please don't hesitate to contact me, I will be happy to help you. Gabriela
¡Muchas Gracias Maria por tu comentario! Te deseamos un prospero año nuevo. Gabriela
Dear Andrew, Thank you very much for your review. Best wishes for a wonderful holiday season! Please do not hesitate to contact us if you need anything, we will be happy to help you. Gabriela.
Dear Alessandro, Thank you very much for your review. Best wishes for a wonderful holiday season! Please do not hesitate to contact us if you need anything, we will be happy to help you. Gabriela.
Estimada Marta, Lamentamos que hayas tenido una mala experiencia. Te pedimos disculpas por todos los inconvenientes ocasionados. Como le he explicado por teléfono, hemos tenido un problema en el sistema con su orden. Siempre cumplimos con la promesa de delivery de 48 horas. Hemos tenido una reunión interna para resolver su queja, y poder mejorar nuestro servicio. Te deseo un buen dia, y te pido disculpas nuevamente. Espero que en el futuro podamos ganar tu confianza nuevamente. Gabriela.
Elandstraat 61
3064 AG Rotterdam
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