Good experience. Easy management for us. Only with the unpaid invoices, the company in charge of collecting the debt was able to manage everything. Once they collect the amount , they transfer the amount to our account .
We’re glad to hear you had a good experience and found the process easy to manage. Thank you for trusting us with your debt collection cases!
We've had a really great experience in some countries via Oddcoll and could collect quite a few payments. In some countries however, your partners have been not been able to help and some even have been very annoying, even to a point that they complained about the conditions that they have working with Oddcoll. That was a weird experience, considering they're your partner but seemingly don't really like working with you. I understand though that our use case is not the standard for your platform and therefore am okay with it. From point of Oddcoll, I think you're doing a good job. Keep at it and continue to search for great partners, I know from my own experience, that's the hardest part of your work.
We’re happy to hear about your positive results in many countries and appreciate your understanding regarding the challenges in others. Your feedback on partner experiences is valuable, and we’ll continue working hard to ensure we collaborate only with the best. Thank you for your trust and encouragement!
The customer service of Oddcoll platform was good.
We’re glad you were satisfied with our customer service. Thank you for your feedback and for choosing Oddcoll!
An easy to use web interface where you upload all documents pertaining to the case. After that you can follow progress until it's closed and they paid out the debt about 1 week after closure. They also collected late fees, that I was entitled to by German laws, I wasn't aware of existed. In total I got more money than my debt, even after collection fees where paid.
We’re delighted you found our platform easy to use and that we could recover more than expected, including late fees. Thank you for trusting Oddcoll with your case!
Oddcoll provide great customer support. We haven't used them for very long but so far the results have been very positive. The communication is very clear and they keep you updated with the progress of each case. Highly recommended!
We’re happy to hear you’ve had such a positive start with Oddcoll. Thank you for appreciating our clear communication and updates — and for your strong recommendation!
Oddcoll offers the ability to collect small debts from many European countries where I would think its not possible to ever get money owed - the founder of the company was very helpful in this regard in always getting back to me in a timely fashion Finally, Oddcoll does all these services very low rates (well below most competitors) enabling you to keep the majority of your hard-earned money.
We’re glad we could help you recover debts you thought might be impossible to collect. Thank you for recognizing our responsiveness and fair rates — we appreciate your trust in Oddcoll!
Best company I ever used with debt collecting.
We’re thrilled to hear you consider us the best debt collection company you’ve used. Thank you for your trust and kind words!
This factory have good quality and good service.
We’re glad to hear you’re satisfied with the quality and service. Thank you for sharing your positive experience!
It was great follow up and update. Finally received money! Excellent job!!
We’re happy to hear you appreciated the follow-up and updates — and even happier that you received your money. Thank you for your kind words!
Positive
Excellent service, filling a much-needed market gap. I spent days trying to find a solution to an intractable client, who knew I had little legal recourse in the event that chose to not pay. Oddcoll made the process of cross-border legal action (or simply showing the debtor that I had the ability to take action) wonderfully easy.
SuggestionsNone
We’re delighted we could make the cross-border collection process simple and effective for you. Thank you for trusting Oddcoll to handle such a challenging case!
Positive
Die Mitarbeiter machen auf mich den Eindruck, hinterher zu sein und bemühen sich den Debitioren nicht zu pressen.
VerbesserungspunkteLeider kommen keine Informationen von den Mitarbeiter, ob der Debitor bezahlt hat, oder wie er argumentiert. Ich muss immer nachfragen um Informationen zu bekommen. Das finde ich unproffessionell
We’re glad to hear you appreciate our considerate approach toward debtors. Thank you for your feedback on communication — we’ll work on providing more proactive updates in the future.
Positive
We have used this service for a long time and can recommend Oddcoll as a partner.
We truly appreciate your long-term trust in us. Thank you for your recommendation and for choosing Oddcoll as your partner!
Thank you!
Positive
Super, prompt and solving the issues very quickly.
We’re happy to hear you value our prompt and efficient service. Thank you for your trust in Oddcoll!
Thank you!
Positive
Received payment from the debtor when it seemed like there was little chance of that occurring Willing to collect on smaller debts when larger firms would likely be unwilling. perfect for small businesses operating within export markets
Suggestionscommunication between the collector and myself was a little slow at times
We’re glad we could help you recover payment in a difficult situation and support smaller debts that matter to your business. Thank you for your feedback on communication — we’ll work on improving speed in the future.
Positif
Good platform
SuggestionsFree plan
We’re glad you like our platform. Thank you for your suggestion about a free plan — we’ll keep it in mind for future improvements.
Positive
We are recovering some of the debt´s
SuggestionsRespondingtime is between 1 -3 week´s
We’re happy to hear you’re recovering some of your debts. Thank you for your feedback on response times — we’ll work on making our replies faster.
Positive
Leichte Abgabe der Fälle durch das Tool. Einfache Rücksprache durch das Tool mit den jeweiligen Inkassobüros
VerbesserungspunkteEs wäre hilfreich wenn man in dem Tool auch den aktuellen Stand sehen könnte wie es bei den einzelnen Fällen steht. Was im bis zu dem Moment getan wurde.
We’re glad you find our tool easy to use for submitting and communicating on cases. Thank you for your suggestion about adding more detailed case status updates — we’ll review how we can improve this.
Thank you!
Positive
Effective and simple to use. I recommend
We’re happy to hear you found our service effective and easy to use. Thank you for your recommendation!
Positive
Swift and efficient service, website is easy to use and keeps me updated with the progress of each case.
We’re delighted you found our service swift and efficient, and that our website kept you well-informed. Thank you for your trust in Oddcoll!
Suggestions
I have not received review for the cases that were closed but not resolved. This creates a wrong aggregate score of your services.
Thank you for your feedback regarding closed but unresolved cases. We’ll review how we handle case reporting to ensure a more accurate overall picture of our services.
Positive
Personalised and timely response.
We’re glad you value our personalized and timely responses. Thank you for your trust in Oddcoll!
Positive
Maui kindly explained how they work and when I uploaded the overdue invoice it was dealt with quickly and I had results in less than two weeks. I had been chasing this customer for 6 months!
We’re thrilled we could help you get results in less than two weeks after such a long wait. Thank you for your trust, and we’re glad Maui’s explanation made the process clear for you!
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