Great if you love surprises and zero support
Absolutely unacceptable customer service. If you’re lucky, you might get a reply after several days – but most of the time, they simply ignore you.
We ordered what was advertised as a “cappuccino” colored cat tree – sounded nice and looked brownish in the pictures. What we got was a purple monstrosity. Not even close to what was shown.
I placed the order Sunday evening, and on Monday morning I saw the same product in a local store – completely different color. I cancelled the order immediately. But of course, customer support only woke up after the package had already been delivered.
Now we’re supposed to cover 150 euros in return shipping costs because of their misleading product description and lack of communication? What a joke.
This company hides behind slow or non-existent support, and when they do answer, it’s too late to fix anything.
Bottom line: Don't trust the product images. And definitely don’t expect help if something goes wrong. If you value your time, money and nerves – stay away.