Reviews for Stravers Shoes

Leonie, thank you for the 10! We hope we can help you find shoes you love in your size again in the future. Enjoy your new shoes!

Hello Geraldine, thank you for sharing your experience. We checked and can see you used the "normal shipping" option wich gives an estimate of 10 shipping days (note shipping days are without the weekends) with that in mind we calculated that the estimated time of arrival would be today but keep in mind that this is an estimate and during this period of the year(black friday, christmas etc.) many delays can occur. Also US customs can hold packages up to 3 weeks before clearing them and this is not something we can control ofcourse. To prevent having to wait a long time we'd advise using the DHL express option in the future (this especially shortens the time at US customs). We ofcourse hope you'll enjoy your shoes as soon as possible!

Nicky, thank your for this amazing rating! We're glad we could have been of service and hope you enjoy your new shoes!

Thank you R.L.S. for this amazing rating and sharing your exprerience with us!

Thank you for sharing your experience Yevgeny! We hope you enjoy your new shoes!

Dankjewel voor jouw reactie Henk! Stravers bestaat al ruim 63 jaar en we hebben tot eind vorig jaar meerdere fysieke winkels gehad in centrum Amsterdam. We hebben er eind vorig jaar voor gekozen om ons vooral op de webshop te richten omdat dat is waar veruit de meeste behoefte aan is vanuit onze klanten. We hebben nog wel een showroom in Heiloo die iedereen op afspraak kan bezoeken om onze schoenen te passen

Thank you Helen for your kind review

Dear Amir, the manufacturer has indeed accidentally made a different sole under the boots at the last reorder. We sent you an email and offered compensation. Unfortunately, we have not received any further response from you

We are very surprised by your review. When we received the shoes, we were unable to fulfill your request, because the bigger size was no longer available. We sent you an email, asking what you wanted then, but we didn't get a reply anymore. So we refunded the purchase price. We think we could not have done more

Dear Janet, We are quite shocked by this review and especially the rating you gave us as it seems that all the troubles you experienced are caused by factors out of our hands. You state that you were told that you had to pay 99 pounds import tax, this is decided by customs since the UK isn't a part of the EU anymore, we can't do anything about this. We contacted the delivery company and they declared that they came to your house 3 times and no one answered the door those times, again we have no say in when they came to your house or how and when they asked you to pay the import tax. Summarized, You ordered shoes with us, we send you the shoes you ordered in a timely manner and when we received the shoes back we refunded you your money right away. This is all we could have done on our end. We are a shoe shop, we are not a delivery company and we are not customs. Please know we are working very hard for our customer satisfaction and a small specialized business like ours can really be hurt by a review like yours.

Thank you Rich, we can make you happy. We are expecting new models in your size next week!

Enjoy your shoes, Khaled

That's right because we work with various fits. Diane next time before you order a model please ask us for advice. On the basis of your previous purchases we can advise you exactly which size you should have of the chosen model. We love to do it! Or if you want you can also fit in our showroom.

Thank you Brian, for your kind recommendation!

Thank you John Patrick for your nice review!

What we can see is that the shoes were shipped January 19. They arrived in USA January 20 and have been at customs depot from 20/1 to February 9. Yesterday they arrived in your state and today (10/2) they will be delivered. We find this very annoying for you, but can not do anything about it, because we have no influence on the customs of a country. What we can recommend is, next time don't have it sent by regular mail, but by DHL express. DHL has its own customs service, it's a bit more expensive, but it goes a lot faster. Again Allen, we are very sorry for you. We hope you like the shoes and you will enjoy them a lot!

Thank you Richard, for the great review and for sharing your experiences with our customers. We are very pleased with it!

Hello Yesenia, we see that the shoes were delivered on January 13. That's a long time, we think it's because Christmas and New Year's were in between, a very busy period. We recommend you next time to have the shoes delivered by DHL Express, it's more expensive, but really a lot faster. We are very sorry that you had to wait so long for the shoes. We are happy that they arrived and hope you enjoy the shoes!

Thank you David, enjoy your shoes!

We see that the ankle boots were ordered on December 29 and delivered January 4. We think the package was slightly delayed because New Year's Eve was in between. What we regret, is that you did not contact us about the scratch on the heel, then we could have looked for a solution. Next time if something is not right, please send a picture by email. We will contact you immediately Alessandra, we hope you enjoy your booties very much!

Thank you Nicky, for this nice review

Dear Kim, we were delighted to do this for you and are happy that you like the shoes. Thank you for sharing this with our customers. Enjoy your shoes!

Thank you for your review, Katica!