Dear Magi, thank you for your review. We have a size guide for our clients on our webshop, where we extensively tell you how to calculate your size. If in doubt about the size, please let us know and we will be happy to advise you personally on the basis of shoes purchased in the past or with new customers we can advise by asking you questions. We have deliberately chosen not to use half sizes. We want a less deep sizes range (no half sizes, like we did it in the past), so we can offer more different models or colors and a faster model change We recommend you to contact us the next time you want to order, we will be happy to help you choose the right size.
Dear Mr. Daiyun, thank you for your kind review
Originele beoordeling
Dear Ian, we sent the shoes on Thursday December 27th, they arrived in South Africa on Thursday January 2nd ( 5 working days). Friday 3 January you received a request for payment of import duties (another weekend). After payment the shoes arrived January 8th. We find it very unfortunate that due to a concurrence of holidays, weekends and handling of S.A. customs it took so long to get the shoes to you. In normal times it doesn't take so long. We hope you enjoy your shoes very much! Thank you for your review.
Dear Danielle, thank you for your kind review. We can take care for a quick Express shipment, but if the shoes get stopped at the customs, there's nothing we can do about it. But you're right maybe we should mention this in the shipping options for the sake of clarity. Thanks for the tip.
Thank you for your nice review!
Thank you for your great reaction!
Unfortunately we have never had an email from you about this. We always answer and of course would like to see pictures of the "damage". The shoes are made of luxury calf leather, high quality (1 year old calf). We do not sell worn shoes, some shoes are exhibited in the shop, but not in this size. And then the special construction does not damage the rubber-injected sole.
Thank you for your kind review
Dear Mohammad, we do everything we can to ensure that our customers pay as little import tax as possible, but we can't prevent this from happening at all. We are sending our unique shoes all over the world in many countries. It is impossible to show all possible import costs for all these countries in advance as we are a private company. Also 90% of our customers tell us that they did not have to pay an import tax.
Thanks for your review!
Thanks for your review!
Thanks for your review. For the United Arab Emirates we advertise 10 working days if you choose normal delivery (not express delivery). And your shoes arrived in exactly in 10 working days. If you want them quicker, we have the option of express delivery.
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