Reactie van het bedrijf
Dear Tony,
First of all; Thank you for your honest review. It helps us to focus on the things that we need to improve.
In your particular case (and as as discussed with you via other means of communication): South African Postal Services have lost your package. We are obviously very sorry for this, but unfortunately this is not something we have complete control over, nor is it something that we can immediately take action on: There is a standard period of time that we need to take into account before a package is officially deemed irretrievable. After which we did refund your purchase.
Please know, that due to your, but unfortunately also some other negative experiences with international postal services, we have since switched our service provider for these shipments. Your next purchase -if there indeed will be one- should therefore have a much faster delivery without any hickups.
Again, our apologies for these unfortunate circumstances.
Kind regards,
Fabian Engels
Owner
