Response from the business owner
Thank you for your message and your feedback. We sincerely regret that you received the wrong coil spring and that our previous communications were not in your preferred language. We communicate in English because we do not have colleagues who speak German, and we apologize if this caused any inconvenience.
We have sent you an email regarding this issue and are still awaiting your response. We would very much like to resolve this matter together and ensure you receive the correct product.
Thank you again for your patience and for sharing your feedback, as it helps us improve our service.
