Filters

10

Couldn't have been better

Great customer service, fast shipping, everything carefully packaged and of course, amazing clothes!

  • Would you recommend us? Yes
10

UK customer highly satisfied!

I ordered a pair of platform boots which were out of stock in the UK, post-Brexit. I couldn't have had a better customer experience: I had no difficulties or hidden charges or hassle, and my boots arrived in excellent condition, well-packaged, and exceeded my expectations. Communication was also good - I had an idea of when to expect my order, and billing was transparent. Succubus live up to their name by being definitely seductive and irresistible, as far as customer satisfaction is concerned! Well done, guys.

  • Aanbevelen? Ja
10

Extremely helpful!

Somehow I ordered the wrong size Dr. Marten boots, however, by the time I tried them on, it was past the 14 day return policy. I contacted customer service to see if I could exchange them for my correct size. I have been emailing with Thijs and together we are in the process of exchanging my boots. I told Thijs that I would email once my boots were on the way back. I can't thank Thijs enough for facilitating this exchange and being very polite and answering all my questions regarding the size I needed. I thought I was going to get stuck with boots I can't wear (my fault for not opening the package in a timely manner!) but now, as soon as I can get them in the mail, I will have a pair I can wear!!!

  • Would you recommend us? Yes
10

Fast delivery with quality clothes

I bought a pair of shoes, two dresses, two sets of bathing and a shirt. I loved every single piece and they were all of great quality. Had to return an item for size exchange and the customer service was great. Took some time for the return but the initial delivery was very fast.

  • Aanbevelen? Ja
7

Sizing not so accurate

For my first ever order from Succubus, I ordered quite a lot of items (550 euros worth). I made a big effort to follow the sizing charts for each item and since they were different for each individual piece of clothing, I was confident that they were accurate (some companies only provide one single sizing chart, even though they selling clothes from many different brands). So I was surprised when more than half of the clothes I ordered didn't fit me upon arrival. Sizing is of course a bit fickle, since we all have very different body types, so I'm not judging Succubus too harshly for this, but it was of course a big shame to have to pay the postage from Denmark (which wasn't cheap) to return most of the things I bought and essentially loose money on this purchase. The remaining clothes that does fit, is very nice and I'm definitely happy with these. At least I got my money back swiftly for all the clothes I returned. ... I just remember another small 'complaint', actually: I wish the return form on their website was translated to English. I struggled a lot with finding out what I was meant to type in the different sections. Also, for some reason not all the items I had ordered appeared on the list, so I had to include a separate document with these when I returned the goods. So this online form for returning goods definitely needs to be improved.

  • Would you recommend us? Yes
10

Tevreden

Mijn bestelling is snel aangekomen na het plaatsen van de bestelling. Eenmaal aangekomen was het leuk verpakt, en mijn blouse zag er goed uit. Ik ben zeker tevreden over de snelle en goede service!

  • Aanbevelen? Ja
10

I recommend

Shopping in this shop is a pleasure, starting from fast deliveries. beautiful packaging pleases the eyes and the dress looks great and is of good quality. Thank you I will definitely come back here

  • Poleciłbyś nas? Yes
10

Amazing :)

The delievery was fast and tracked, the goods are just impeccable. Very nice service!

  • Aanbevelen? Ja
6

Contente mais déçue aussi

J'aime beaucoup Succubus car il y a un grand nombre de choix d'articles et la livraison est rapide. Le point négatif c'est qu'au premier abord les prix sont correctes, moins cher que sur les autres sites, on se dit "génial je vais payer moins cher" sauf qu'au final lors du paiement on doit payer une taxe exorbitante. Du coup on paye aussi cher que sur les autres sites si c'est pas plus. C'est dommage.

  • Nous recommanderiez-vous? Oui

Reactie van het bedrijf

Chère Angie, Merci pour votre avis. Parce que vous utilisez notre site Web international, la TVA sera ajoutée le cas échéant lors du processus de commande. Il est également indiqué dans les prix; "Ex. VAT" L'application de la TVA dépend du pays vers lequel la commande doit être envoyée. Malheureusement, nous sommes légalement obligés de payer la TVA aux autorités fiscales néerlandaises pour les commandes en provenance de France, mais pas pour les États-Unis, le Royaume-Uni et la Suisse, par exemple, mais ici, vous devrez peut-être faire face à la TVA et aux droits d'importation lors du dédouanement. Si nous avons plus de ventes en France et qu'il existe un site internet français, les prix seront affichés TTC, tout comme sur notre site internet allemand et néerlandais. J'espère que je vous ai donné un peu plus de clarté sur les raisons pour lesquelles les prix sont indiqués hors TVA. Et heureusement, vous êtes satisfait de notre gamme et de notre livraison. Salutations des Pays-Bas, L'équipe Succubus

10

Todo perfecto

Todo perfecto.

  • Aanbevelen? Ja
10

Perfect

Superman could not have delivered quicker during a pandemic!!

  • Vil du anbefale os? Yes
10

Excellent

Amazing experience and excellent customer support. I was nervous, because of COVID my delivery was late and the tracking info was not working. I sent an email talking about my concerns (website looks amazing but I think it could be scam or something) and one of the CS agent was so kind with me. Thank you guys, you are a lovely team. Shoes are awesome as well.

  • Aanbevelen? Ja
10

Excellent

Succubus.com est un très bon site qui propose un grand nombre de vêtements et d'accessoires. Les colis sont toujours envoyés rapidement et très bien emballés.

  • Nous recommanderiez-vous? Oui
10

Great

Very happy with my purchase and delivery time was excellent despite the long distance. Thank you very much!

  • Aanbevelen? Ja
10

Excellent, fast service

Easy to deal with and quick and efficient delivery

  • Would you recommend us? Yes
10

Amazing

Love them, great service

  • Aanbevelen? Ja
10

Excellent shopping experience

Boots ordered and arrived very quickly in the most gorgeous packaging Outstanding service

  • Would you recommend us? Yes
10

Exellent

J'ai reçu ma commande bien plus tôt que je ne pouvais m'y attendre. Présentation nickel et produit de qualité!

  • Nous recommanderiez-vous? Oui
10

Super-efficient service

The shoes I ordered arrived really quickly, even though I am in the UK. They were also reasonably priced, and I think delivery was free. Lovely shoes!

  • Would you recommend us? Yes
10

Amazing

The service was quick and easy - loved the gift wrap it made it even better.

  • Would you recommend us? Yes
10

Rapide efficace

Les articles achetés correspondent tout à fait à ce que je souhaitais, la robe pour ma fille est nickel. Je recommande.

  • Nous recommanderiez-vous? Oui
10

Beautiful packaging & shoes

Can’t fault this company at all, fast delivery for saying it was to uk & in the crazy times of Covid. Managed to get my sought after mulan shoes & it parcel had the cutest packaging ever! A little wooden ladybird stock to the pink tissue paper made me smile so much. Thank you succubus!

  • Aanbevelen? Ja
9

Excellent service....slow shipping!

The packaging was absolutely dreamy! It felt more like unwrapping a gift! ^^ The shoes are true to size and they came in perfect condition. The only problem was that the shipping was a bit slower than expected. I live in Greece,so maybe it was due to the corona virus restrictions and the overload of orders during the lockdown. All in all, I'm completely satisfied and will definitely buy again from this company.

  • Would you recommend us? Yes
10

Fantastic!

Shipping was prompt, and the packaging was so cute! It was exactly what I wanted!

  • Would you recommend us? Yes
10

Parfait 👍🏻😊!!

Nickel 👍🏻👍🏻👍🏻👍🏻

  • Nous recommanderiez-vous? Oui

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