Hi Marie, We are sorry that your order did not go as planned. As I indicated during our e-mail contact, a human error had caused the shoes to unintentionally become available online. This was not intended as the shoes did not meet our quality requirements, and it was by chance that I noticed that something had gone wrong before they were picked up by the postal service. Of course I understand that this is a disappointment, we do our very best to do everything right, but unfortunately we occasionally make a mistake. After noticing, we immediately notified you and refunded the purchase price. Sorry for the disappointment and hopefully your next order will go well. Kind regards, Thijs Succubus
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