Dear Melissa, We're truly sorry for any trouble caused by the issue you had with our product. We strive to ensure high quality, and we apologize for missing the problem this time. In regards to your feedback, we kindly suggest being a bit more patient in the future. Despite our recent communication and the package being delivered within the normal shipping time, an unnecessary negative review was posted. Moreover, opening a PayPal dispute after discussing the quality matter led to a delay in the refund process. We appreciate your understanding that such disputes can take extra time to resolve. We genuinely believe that staying calm and patient would have helped resolve the situation more smoothly without unnecessary stress. Thank you for sharing your concerns, and we appreciate your feedback. Kind regards Succubus
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