Hi Tijmen, Thank you for your review! I'm sorry to hear the packaging of your shipment wasn't delivered to you as it should be. My sincere apologies for this. We pack everything as durable as possible and fit each package to the item(s) it contains to avoid unnecessary 'air' in a package, which is better for the environment but also optimally protects your items in the end. I will check in with our warehouse and the postal company to see where this might have gone wrong. In any case I'll make sure to address this as this shouldn't have happened of course. I'm really glad to hear you are super satisfied with your item and the rest of our service, so we will work even harder to make sure to deserve your 9.0 rating next time! Best regards, Rudi
Good afternoon Willem Robert, Thank you for your review! I'm sorry to hear you found the color in the photo of the Knowledge Cotton scarf different from what you received. I have sent you a quick email to ask for some more details, so that hopefully we can prevent this from happening the next time. I will also forward your feedback to the supplier, so they can take this into account when shooting their next product photos. If there is anything we can help with, just let us know. All the best, Rudi.
Thunderkraft blijft op zoek naar hippe merken die anders zijn dan de mainstream producten. Minimalistische en duurzame producten staan bij ons voorop. Wij willen je daarom graag een verantwoord en eco-friendly aanbod bieden die het leven nog een stukje leuker maakt!
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