Hi Alina, Thank you for your review. I'm sorry you feel that way. You ordered your backpack on Friday and asked us on Monday morning why the tracking of your package to France wasn't showing an update yet. We informed you that trackings to France will become active after 1 or 2 working days and that we would expect it to be live on Tuesday. If you feel we brushed you off with this information, I'm really sorry but we couldn't have informed you any differently. As expected, on Tuesday early morning the tracking came live and you received your order Wednesday morning. We tried to contact you to check if everything else was in order, but you haven't replied to any of our messages unfortunately. If there is anything else, just let us know of course. For now, enjoy your new backpack and have a nice day. Best regards, Rudi from Thunderkraft
Good morning Carlo, Thank you for your review. I see you ordered your backpack last week, it is currently in transit to Italy and should be delivered to you tomorrow or Monday. Please note that delivery time to Italy is up to 6 working days. Our apologies if you haven't received any tracking information. It should have been sent to your email address automatically, so I will send you an email right now with all the information as well. If there is anything else I can help with, just let me know of course. Best regards, Rudi from Thunderkraft.
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Thunderkraft blijft op zoek naar hippe merken die anders zijn dan de mainstream producten. Minimalistische en duurzame producten staan bij ons voorop. Wij willen je daarom graag een verantwoord en eco-friendly aanbod bieden die het leven nog een stukje leuker maakt!
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