Réponse du propriétaire de l'entreprise
Hello Ingrid,
Thank you for your feedback. I'm sorry to hear you found the return page difficult to locate. When you scroll down at the bottom of our website, you find the section 'shipping and returns' where you can simply click the link to register your return. You will receive your return form and return label instantly.
For the shipping, we pack our coats in durable, sturdy and eco-friendly shipping bags that are made especially for shipping these products. It saves a lot of 'empty space' during the shipping process so that we minimize our environmental impact. In other cases we do pack them in a box, when it doesn't fit in one bag of course. Fortunately we never had any issues with this, but in case anything would happen then we would of course send you a new coat.
In case you have any questions or need any help, just reach out to us via e-mail or by phone.
Best regards,
Rudi from Thunderkraft
