Good morning, Thank you for your review. I'm sorry to hear the size of the laptop compartment wasn't big enough for your laptop. I have double checked with the supplier, but a 16 inch laptop should fit in the Lund Pro backpack. Please note that a 16.4 inch laptop won't fit, or if you have an older 16 inch laptop model which is thicker it might be difficult. You can return your item by going to our shipping & returns page at the bottom of the page. You can easily register your return there and download your return label instantly. I don't see we have received any email or communication from you so far, but we are open from 10:00 to 12:00 and from 15:00 to 17:00 every work day, or you can email us at [email protected]. Wishing you nice Christmas holidays. Best regards, Rudi.
Good morning Cinzia, Thank you for your review. I'm sorry to hear you had to pay VAT upon receipt of your order into Switzerland. Please note that the European/Dutch VAT was deducted from your order, so you placed your order without any VAT. When your package enters Switzerland, there is a chance you might need to pay Swiss VAT for your order. The shipping costs to Switzerland is indeed 19.95, this is because Switzerland is not in the European Union. This is lower than our actual cost as we discount all of our shipping tariffs. I understand that this is a contrast to our free shipping to for example France or Germany, but we prefer to choose for a secure shipping company with real-time tracking to make sure your order arrives fast and secure. Hope you understand, but please do reach out in case of any questions of course. Best regards, Rudi from Thunderkraft.
Amstelveenseweg 180 H
1075XP Amsterdam
Thunderkraft blijft op zoek naar hippe merken die anders zijn dan de mainstream producten. Minimalistische en duurzame producten staan bij ons voorop. Wij willen je daarom graag een verantwoord en eco-friendly aanbod bieden die het leven nog een stukje leuker maakt!
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