Good product, bad service/communication
I am happy with the quality and price of my organic cotton printed labels; the print quality of fine lines/text is good.
The company's website top banner says "Delivery in 7 working days", and their Delivery & Return Policy says, "All items will be transferred to the shipping company within 7 working days after receipt of the approved payment." However, I ordered on 1st December, and the dispatch estimate given after the order was placed, was 21st December. I received dispatch notice of my order on 17th December, so they were able to do better than their estimate, but worse than their policy. I understand that sometimes high-volume periods can occur, but clear information on the website - maybe changing the "Delivery in 7 working days" in the top banner, would let customers know what to expect.
Also, even after receiving my order, I received multiple suspicious emails from someone in the company, including an invoice (with spelling mistakes) attached to a blank email, and notice that an invoice was overdue (though already paid). Blank emails, and emails with different signatures/logos to what I had received from the company before, are immediately suspicious. After contacting the trusted email address (from which I had received my original order confirmation) they managed to clear up the issue, but overall, their communications were confusing and disruptive, and wasted a lot of my (and probably their) time.
