Very well designed laptops, great customer service, despite a mistake.
I ordered the Clevo NS70MU laptop with custom specs. I already had compatible RAM for the laptop. So I selected not to have RAM placed in the laptop. I made a special request to have instructions for RAM installation, so that the chances of breaking something would be minimal. They happily obliged, sending me a service manual for the laptop as PDF through email.
The laptop came, and I installed the RAM. I was pleasantly surprised at how easy it was to access the laptop, some laptops, from other companies, are designed to have difficult access.
After making sure the laptop powered on, I discovered that they made a mistake on the SSD that I ordered. The SSD was only half the storage I selected. I took photos and screenshots of the issue and contacted the company back. They realized the error and gave me a couple options. I chose to trade in the SSD I have for the one I ordered. When I got the SSD I ordered, I used the live USB stick that comes free with the laptop to install the OS again.
After the new OS installation, I realized that the touchpad gestures were not working as they did before. After several hours of futile attempts to configure the behavior, I contacted them back asking if they had any special software, special configurations, or proprietary drivers. They replied with special configurations of the touchpad, and software for the backlit keyboard and battery behavior.
Approximately a week after I received the laptop, it is finally in good functioning shape. I am still glad I purchased a laptop with easy physical access, in case I decide to purchase more RAM or more storage. I believe the total package, assuming you get everything you ordered, is a fair price. The experience you get from the laptop, with their configurations, is very nice. And the company also has excellent customer service.
So despite a mistake that took a full week to correct (mainly due to shipping times), I am happy with my order. So I believe this is a fair score.