Dear Aivie, Thank you for your review!
Originele beoordeling
Dear Aivie, We are sorry about the inconvenience and the bad experience you encountered with our products. Please contact our customer support, they are there to help with any issues and will offer a solution here. Kind regards, Team EPODEX
Hello Amy, We are sorry for the inconvenience caused by our product. We are already in contact with you via email to provide a solution. Kind regards, Team EPODEX
Hello Mark, Thank you for your feedback. Team EPODEX
Thank you for your review!
Hello Seymon, We are sorry for the inconvenience you experienced with the delivery of your parcel. Unfortunately we can't control customs and they can do random checks on parcels coming through. We give all the information the customer puts in, when placing the order, automatically through to the carrier with which they create the shipping label for us. We hope the quality of your products convinces you to shop witj us again in the future. EPODEX
Thank you for your review!
Thank you for your review!
Merci pour votre avis!
Hi Jim, We are sorry for the experience you had with our products. I would like to take this opportunity to clarify a few things. The product you tested with was over 1 year old, our products can only be stored upto on year after receiving them (when the bottles stay unopened). This information can be found on the website under the 'learn more' button. Expired product is one possible cause for an uneven surface or so called 'fish-eye', but this is just one of the possible causes. Another cause for fish-eye is that the layer of epoxy is too thin, it needs to be at least 1mm. You claimed to watched the video and say that your result is different, which is very well possible because we used MDF to work on and you used plexiglass. When a different surface is used you might have to change the process a little bit. We are always prepared to help our customers and go a long distance to keep our customers happy and satisfied and help getting them the result they're after. We explained to you what the problem was and how you can proceed to get the result you want. But yes this takes more time, working with epoxy resin is a work of patience. We even offered to sent you extra product free of charge to resolve the issue. The solution offered wasn't sufficient for you so we proceeded with offering you a full refund which was not sufficient either because you wouldn't be able to deliver your client on time. At some point the offers or solutions that we can offer stop. We are sorry that you had a bad experience and that we couldn't give you the solution you wanted. Team EPODEX
Hi Daniel, thank you for your review!
Thank you for your review!
Hi Chris, Thank you very much for your great review! We are constantly adding new products to our range and fibreglass mats is definitely coming soon, so do keep an eye out on our site and Facebook ;). Team EPODEX
Hi Carmen, many thanks for your great and extensive review! We hope you will have a lot of fun with our products now and in the future! Oh and don't be shy, we would love to see your work, so you can always send us some photos if you like. Hope you have a lovely weekend! Team EPODEX
Hi Craig, We are sorry to hear that you experienced difficulties with your delivery. As you say it is a good product, so we hope to be seeing orders again from you in the future and convince you of our service. Team EPODEX
Hi Martin, Thank you for your review. Parcels are normally being delivered together, it can happend that one comes a day or 2 later than the first. A week later is definitely unusual. Could you please contact us per email : [email protected] We'll look into it. Kind regards, Team EPODEX
Thank you for your review! Team EPODEX
Hi Matt, Thank you for your great and heartwarming review! Team EPODEX
Thank you for your review! Team EPODEX
Hi Martin, thank you for your review!
Hi Marcin, thank you for your review!
Hi Nigel, thank you for your review!
Hi David, thank you for your review!
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