Extremely Disappointing Purchase Experience – Magnolia Soulangeana Order
Hello, I purchased a Magnolia soulangeana from your garden centre after making several clear enquiries to ensure I received the correct plant. Unfortunately, the plant I received was entirely different in terms of flower colour and significantly smaller and weaker than the sample shown. Despite adding a special note requesting a healthy, bushier tree—as was presented to me—I still received a subpar plant.
I attempted to resolve this through customer service, but was only offered options that would cost me more than my original purchase. Even when I offered to personally drive 150km to the nursery to exchange the plant, I was refused. To make matters worse, the price of the same tree has now doubled.
This experience has been extremely disappointing. After spending a considerable amount of money, I am left with no proper resolution and a plant I did not want. I will not be purchasing from your garden centre again, nor will I recommend it to others.
