Great product but could be improved.
Great to find a UK company making quality replacments for difficult to source spares. Super fast delivery via DHL.
Room for improvement in:
Website
It is not clear that you have to use the "spring configurator" to buy a gas strut with the ends on it. When I search by manufacturers part number and see a picture of the part I require then I don't expect to have to do any more.
Hardware
The design of the screw on pivot ends should be modified to have a radius on the end of the boss next to the pivot point rather than the current straight one. This would increase the pivot clearance to 10mm and avoid the need for numerous warnings about pivot clearance on the website. The radius could be cut with the same tool used for drilling the pivot hole, so would cost nothing but simplify and thus improve the customer experience when using the part.