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7.9
47 reviews in the last 12 months
80% recommends your company

Reviews for Gasspring.ca

  • Total score 8.6
  • Total number of reviews 287
  • Recommendations 89%
  • Page views 4,159

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5

So far I have yet to receive my package

I have yet to receive my unit as it is tied up at customs. If you could email me the shipping documents they may come in handy to get thr parcel released.

  • Would you recommend us? Yes
Jim , Winnipeg
10

Great service, came in on time and was exactly as expected.

Great

  • Would you recommend us? Yes
David , Kingston
6

product fit, but was under capacity

I used the door swing program and calculator - we have all the weights and sizes computed from our F360 and shop floor scale... however the gas springs @ 140N as calculated did not hold the door up so I have re-ordered in 180N. We will be able to find an application for the wrong smaller gas springs in the future but purchasing twice was a let down. That being said, the online calculator is a great tool and kept this review at 3 stars.

  • Would you recommend us? Yes
Matt , Rossland

Response from the business owner

Hi Matt, I am sending you an email to the address that we have on file for you in order to better assist you. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

1

Still waiting?

I ordered a gasspring over a month ago, initially it was in stock then it was out of stock, still waiting. ordered two end attachments about 10 days ago, have heard nothing?

  • Would you recommend us? No
Murray , Sorrento BC

Response from the business owner

Hi Murray, I have sent you an email to the email address we have on file for both your orders. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

10

Product worked great after use the configurator.

I have never worked with struts before and found Gassprings site. After researching about what I needed I filled out the configurator. I took a little time but is worth it to get the right info to ensure the right product. The pop up notes were helpful. The installation instructions with diagram was great. Overall a very god experience. Thank you

  • Would you recommend us? Yes
Kevin , Osoyoos BC

Response from the business owner

Hi, Thanks for sharing your valuable feedback. We truly appreciate your business. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

10

Effortless Upgrade to My Crawl Space Hatch!

As a DIYer, I was looking for a solution to make my awkward crawl space hatch easier to open and close. The online design tool was incredibly helpful — it allowed me to spec out the exact materials and installation location with ease. Communication with the sales team was quick and efficient, making the whole process smooth from start to finish. Installation was straightforward. The springs and brackets were simple to install, and now the hatch opens and closes effortlessly. I’m very happy with the results and highly recommend this product to anyone looking to improve their crawl space access.

  • Would you recommend us? Yes
Anil , Maple Ridge

Response from the business owner

Hi, The Online Gas Spring Web Shop is exactly as you indicate you are; a DIY. We hope that everyone has the results that you had with being able to search, configure, order, receive and install. We look forward to being of service to you again, soon. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

10

Work fine

Fast service

  • Would you recommend us? Yes
Luc , Montréal

Response from the business owner

Hi, Sorry for the late reply. We are delighted that we were able to be of service to you. Shop again, soon. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

10

Excellent

Easy to locate the unit I needed, delivered on time. Well-constructed, good-quality materials, and does exactly what it's supposed to.

  • Would you recommend us? Yes
Stuart , Cranbrook BC

Response from the business owner

Hi, Thanks for sharing your positive feedback. We welcome you to continue to shop with us. It is our pleasure to be of service to you. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

10

Excellent, easy to use product selector

Second time I have used the , easy to use product selector, product is shipped incredibly fast and arrived exactly as ordered

  • Would you recommend us? Yes
Alan , Hamilton, Ontario

Response from the business owner

Hi, Great to hear that you have shopped with us more than once. We hope that you continue to do so, as we look forward to being able to provide you with both product and service. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

10

very satisfied,

rapid delivery, product as described

  • Would you recommend us? Yes
Jean , Amos

Response from the business owner

Hi, Thanks for allowing the Online Gas Spring Shop to be of service to you. We look forward to your next visit. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

9

Quick delivery.

It would be even better if a shipping confirmation was given.

  • Would you recommend us? Yes
Philip , Ninette

Response from the business owner

Hi, My apologies for the late reply. We are working with our carrier provider and IT Team to getting this issue resolved. We hope to have a solution soon. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

10

Easy to find the model I needed

Perfect fit!

  • Would you recommend us? Yes
Martial , Saint-Prosper de Dorchester

Response from the business owner

Hi, My apologies for the late reply. Thanks for shopping with us. We hope that you will look to us for any gas spring needs you may have in the future. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

10

Great product and easy to find right product on their web page.

Great product and easy to find right product on their web page.

  • Would you recommend us? Yes
Edward , Toronto
10

Good product and best application

It's easy to use application and find the right product for my project. Deborah is the best for support client. Thank's for all!

  • Would you recommend us? Yes
Gaetan , Trois-Rivieres

Response from the business owner

Hi, What a great way to start my day by seeing your positive review, of kind words, identifying myself. Glad that I was able to be of direct assistance to you. We hope that you will make this one of many visits and purchases. -Deborah Customer Service www.gasspring.ca www.gasspringsshop.com

1

Delayed service response for a defective part.

On June 9 I sent a detailed request for a seemingly damaged gas spring I had received earlier. I received an answer on June 10, which said I would be soon contacted by the technical dept. Today, we are June 16 and I got no contact whatsoever. It's way too long in my mind.

  • Would you recommend us? No
Jacques , ST CALIXTE

Response from the business owner

Good morning Jacques, This most definitely isn't a good review on our behalf. I was able to locate your order along with the email, whereas, I informed you that someone would be reaching out to you in our database. I have personally designated an Application Engineer to contact you. We most definitely want to be able to turn this into a positive review. Thanks for your patience. -Deborah www.gasspring.ca www.gasspringsshop.com

9

I received what I ordered in a timely manner

Website easy to navigate, order process was fine and we received the product quickly

  • Would you recommend us? Yes
Mike , Kelowna

Response from the business owner

Hi Mike, For sharing your rewarding experience with the online Gas Spring Web-Shop. It is delightful for us to see that we were able to assist you. We hope that this will be one of many visits and purchases to the site. -Deborah Customer Service www.gasspring.ca www.gasspringsshop.com

9

Excellent, flexible service

Very helpful when I had problems!

  • Would you recommend us? Yes
Timothy , Toronto

Response from the business owner

Hi Timothy, It is pleasing to hear that we were able to assist you. Keep in mind, that our Application Engineer Team are always available. Visit with us again, soon. -Deborah www.gasspring.ca www.gasspringsshop.com

10

Easy to choose, quick to receive

The calculator worked well to get the right strut and I received the product in 6 days, at a fair price. You can't ask for any better.

  • Would you recommend us? Yes
Sean , Vancouver, BC

Response from the business owner

Sean, Thanks for sharing your valuable shopping experience with us. We are delighted to hear your feedback. We hope that you share your experience with others. -Deborah www.gasspring.ca www.gasspringsshop.com

10

Vary good

Fast shipping and worked as needed.

  • Would you recommend us? Yes
Jerry , Red Deer

Response from the business owner

Hi Jerry, Thanks for sharing your shopping experience with us. We are delighted that you were able to make your purchase and pleased with it. We hope you visit us again, soon. -Deborah Customer Service www.gasspring.ca www.gasspringsshop.com

10

all good

All good

  • Would you recommend us? Yes
Peter , halifax

Response from the business owner

Hi Peter, Thanks for shopping with us!! Please continue to do so. Should you have any questions, please let us know. -Deborah Customer Service www.gasspring.ca www.gasspringsshop.com

10

Quality delivered fast

The gas springs arrived early and neatly packaged. Not installed yet, but preliminary testing sounds perfect.

  • Would you recommend us? Yes
Bernard , Rimouski

Response from the business owner

Hi Bernard, Thanks for sharing. We appreciate you shopping with us. -Deborah Customer Service www.gasspring.ca www.gasspringsshop.com

10

Excellent support

When the gas springs on my 20-year-old boat failed, there was no direct replacement available. Ian worked with me over a period of months to fine-tune my replacement needs, helping me despite inadequate data about the old springs Yesterday I installed my new springs and they worked like a charm. Thanks, Ian!

  • Would you recommend us? Yes
Timothy , Toronto

Response from the business owner

Thanks Timothy, For sharing your rewarding experience with the online Gas Spring Web-Shop along with one of our Application Engineers. It is delightful for us to see that we were able to assist you both indirectly as well as directly. Visit with us again, soon. -Deborah Customer Service www.gasspring.ca www.gasspringsshop.com

9

Very satisfied

After a few struggles with the spring design program I contacted customer support. They were very helpful in finding an alternate spring to the one that was out of stock. Very pleased with the follow up service. Cheers,

  • Would you recommend us? Yes
Mike , Crofton BC

Response from the business owner

Hi Mike, We appreciate you sharing your online shopping experience with us. We are delighted that we were able to help you to complete out your project. We hope that you will continue to shop with us. -Deborah Customer Support www.gasspring.ca www.gasspringsshop.com

1

Wrong springs and no help

Ordered two gas springs I was sure that I ordered the correct one the conformation email was what I received one size too small. No help from customer service and still haven’t heard on how to return and order the proper springs. Also asked for help to make sure that I ordered Gas Spring the correct springs and I have still not heard from anyone.

  • Would you recommend us? No
Denis , Ponoka, Alberta Canada

Response from the business owner

Hi Denis, I forwarded both your email and our Review to our Application Team. They will be reaching out to you to better assist you with what you need. This will determine if a refund or exchange is needed for what you have already purchased. We want to assure you that although this can sometimes take longer but someone most definitely will be contacting you. Thanks in advance for your patience. -Deborah Customer Support www.gasspring.ca www.gasspringsshop.com

6

Room for improvement in quality assurance

Unfortunately every time I order gas struts from the cokpany, I experience friction points. This time it was the website that was down and I did not receive the tracking information to estimate the time of the arrival. Moreover, I received one of the gas struts as used one, since it had chips on it. It works though. However, if I’m paying the premium price I expect new item.

  • Would you recommend us? Yes
ELVIN , Toronto

Response from the business owner

Hi Elvin, Thanks for sharing. I am able to locate your online order via your email address. I will be sending you a personal email to better assist you. -Deborah Customer Support www.gasspring.ca www.gasspringsshop.com

Company details

1201 Tulip Drive

Gastonia North Carolina 28052

+1 (704) 810-3526

[email protected]

www.gasspring.ca/

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