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10

Great service, great product!!

It would be nice if you could provide free shipping on orders above a certain limited..

  • Would you recommend us? Yes
10

excellent service and shipping within time stated

I was impressed with the Calculator portion of your website. Just enter the data requested and it figures out the placement of the brackets and type of gas spring. Unfortunately for me, the weight was incorrect resulting in only requiring one gas spring not two as ordered. Can I return it or if I turn the gas spring upside down will it assist with returning the lid to the down position?

  • Would you recommend us? Yes
10

What I needed, in time.

Easy to deal with, quality products

  • Would you recommend us? Yes
10

Nice product and fast delivery

Ordered a pair of springs and hardware, they arrived extremely quickly and appear to be good quality

  • Would you recommend us? Yes
10

Educational and helpful

My original supplier could not help with the proper specifications. Your company went above and beyond till we figured out exactly what we needed

  • Would you recommend us? Yes
10

All good, no surprised

Item as described. Prompt shipping. No issues. Will deal with company again.

  • Would you recommend us? Yes
10

Great customer service!

I found what I thought I needed on your website and then phoned twice to check on a couple of fittings. In between calls I also emailed a couple more questions. Each customer service rep that I dealt with was extremely knowledgeable and pleasant.

  • Would you recommend us? Yes
9

Easy Ordering Process

I required several of one specific size of gas spring. Their site indicated they sell them, but I was unsure of how many they had in stock. I tried calling them, which turned out to be a waste of time: nobody answers the phone or returns calls. Emailing them was more successful: I received a reply within a day or so, indicating they had sufficient stock for my order (no back order delays). Shipping was fast and reasonably priced. The cylinders themselves had screw-on eyelets which required assembly, which was not mentioned in the description. It didn't matter much as the cylinders fit just fine, and the chances of the eyelets spinning off during use are virtually zero. I applied a little threadlocking compound which would eliminate the possibility either way. Ultimately, I would buy again.

  • Would you recommend us? Yes
9

Easy to navigate website

I searched the part number and the website was able to provide a replacement part that fitted.

  • Would you recommend us? Yes
10

Great service and excellent customer service.

I was having a difficult time locating a gas spring that was a certain size. I found gas springs on the internet and contacted them. I received an email back from Tiffany and she found exactly what I was looking for. She made the whole process very simple and product was shipped out very quickly. Leslie Sheppard Toronto, Ontario

  • Would you recommend us? Yes
10

great

just what I needed

  • Would you recommend us? Yes
10

easy ordering

parts came in quickly

  • Would you recommend us? Yes
10

Great service

Quick order turn around. FedEx decided to change delivery address for some I know reason they decided google was smarter then the label. After much help from Gassspring we located it. No thanks to fedex

  • Would you recommend us? Yes
9

smooth and fast I will be back

one small flaw, I ordered on gasspring.ca and assumed product would ship from Canada, i didnt know until i checked out that item ships from NC, had known I would have shipped to a US address. But it all worked out so thanks

  • Would you recommend us? Yes
10

Great

Exactly what I needed.

  • Would you recommend us? Yes
10

This piece has been in use for just over a month and has worked great.

The part was delivered on time and was easy to install.

  • Would you recommend us? Yes
10

Great purchasing experience

The quality of the springs is great, and they get delivered super quick. I also have requested invoices for my orders and the answer is super quick. Great work guys!

  • Would you recommend us? Yes
10

Fantastic customer service

Contacted customer service with need for springs for sled trailer that we thought were no longer available. They requested specific measurements of the old springs and were able to match them up with new springs

  • Would you recommend us? Yes
10

Great customer service!

Ordered a couple of gas springs for a project that I was working on. I had a little trouble with the on-line tool and ended up calling customer service. The person at Gasspring.ca was very helpful. Tip, if you are unsure of the measurements that you need to enter into the on-line tool just click the little question marks next to the fields for further detail of what is required. My only complaint has more to do with the on-line address. "Gasspring.ca" made me think that I was ordering from a company here in Canada. I was surprised to find out it's in the US. If the customer service hadn't been so great I would have been more annoyed at this deception. Springs were delivered and worked perfectly.

  • Would you recommend us? Yes
10

Easy to work with

Selection is great guide is helpful

  • Would you recommend us? Yes
10

Great products fast shipping

Ordered a couple of gas shocks for Claas combine Got them in sooner than expected thanks!!

  • Would you recommend us? Yes
10

VERY happy

I was well advised, the shipping was very fast. The quality is beyond reproach. The original part cost me $480$ and I got away with less than $80. Thanks a lot!

  • Would you recommend us? Yes
8

verry good

good product

  • Would you recommend us? Yes
5

Need to improve service

No packing slip was provided. Unable to list the customer order number on the paper. It is hard to get hold of the customer service. Lack of customer sense.

  • Would you recommend us? No
10

Overall Excellent experience, simple and works as planned.

The online tool to calculate your custom strut was super convenient, and easy to use. Delivery was quick, installation relatively easy, as per the installation diagram provided based on information I entered into the strut calculator. And best of all, works as planned, very pleased with overall experience, would highly recommend. Thanks.

  • Would you recommend us? Yes

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