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8.4
40 reviews in the last 12 months
87% recommends your company

Reviews for Gasspring.ca

  • Total score 8.6
  • Total number of reviews 305
  • Recommendations 89%
  • Page views 5,681

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10

It worked out and the spring worked fine.

Hood experience. I’m glad the spring worked as described. Quick shipment.

  • Would you recommend us? Yes
lee , Toronto
10

Excellent Products & Service.

Great website to find replacement gas shocks/springs.

  • Would you recommend us? Yes
Dave , Scarborough, Ontario
10

Fast shipping and great pricing

Excellent product, layout and knowledgable staff

  • Would you recommend us? Yes
Ed , Abbotsford
10

Great support from start to finish.

I am a repeat customer. Both times have been great. The on line calculator and support when needed was great. The products worked very well. Thank you

  • Would you recommend us? Yes
Kevin , Osoyoos
10

Parts as described in easy to use sizing calculator,

Shock sizing chart was easy to use and replicate exact fit Questioned about eta and received detailed tracking info right away

  • Would you recommend us? Yes
Kurtis , Edmonton

Response from the business owner

Hi Kurtis, Thanks for sharing your shopping experience with us. We hope that you will shop with us again soon. Gas Spring Shop Customer Service www.gasspring.ca

1

Not great, shocks were lost only received one.

Finding the right sized shocks was easy and great. The receiving the shocks wasn’t great thought they would have gave tracking number when I placed order but had to contact customer service to get it. Then when it showed up when I wasn’t there, there was only one of two shocks in package. Gas spring customer service wasn’t great, couldn’t talk to a person on phone and got a short email not addressing fully what I was concerned about. I just expected more from a company who specialized in selling shocks and shipping them all over to maybe re-enforce the box to avoid this issue.

  • Would you recommend us? No
Austin , Prince Albert
1

Please respond

I have sent 3 emails trying to tell you that you sent me the wrong product starting march 12. I am waiting for a response so we can resolve this situation

  • Would you recommend us? No
Jim , Winnipeg

Response from the business owner

Hi Jim, Thanks for sharing. Our sincere apologies for the mishap that you encountered with your online order. I do believe via our phone conversation that everything has been taken care of. We truly hope that this doesn't hinder you from purchasing with us again. Gas Spring Customer Service www.gasspring.ca

10

Everything was perfect

We used the webpage to find the correct strut. It worker out perfectly

  • Would you recommend us? Yes
James , Zephyr

Response from the business owner

Hi James, We truly appreciate your business. -Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

10

Excellent

Bon produit

  • Would you recommend us? Yes
Samuel , Quebec

Response from the business owner

Hi Samuel, Thanks for sharing! -Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

10

Great the online drawing tool was very helpful

Great the online drawing tool was very helpful, delivery was good!

  • Would you recommend us? Yes
Martin , Fredericton

Response from the business owner

Hi Martin, Thanks for sharing with you. Shop with us again, soon. -Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

10

Great

Easy to use app, the purchase process is quick and easy, received in great time (even just before Christmas). Works exactly as it was designed!!!

  • Would you recommend us? Yes
Cameron , Edmonton

Response from the business owner

Hi Cameron, Thanks for sharing. Keep in mind, should you need assistance outside of the calculator, we do have a team of Application Engineers that are able to assist you. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

10

Good quality

Good quality product Very good customer service and reliable company

  • Would you recommend us? Yes
Frank Aria , NORTH YORK

Response from the business owner

Frank, Thanks for sharing your valuable feedback with us. We hope you visit to shop with us again, soon. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

10

Easy to deal with excellent communication

Great communication and excellent help chosing the correct product for the application

  • Would you recommend us? Yes
Brad , Toronto

Response from the business owner

Thanks Brad, We truly appreciate your business. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

2

Not satisfied the way - handling with my current return

I have been keep email and contacting but response and the person behind the desk does not what to do.

  • Would you recommend us? No
CHETAN , Vaughan

Response from the business owner

Hi Chetan, Our apologies for the website isn't maintain on a daily basis. We are currently working on this. In viewing our file, it does show that we have provided you with the form to process your return. Should you have any additional questions, please let me know. Again, our apologies. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

7

Not Canadian, eh!

It's deceiving because they have a dot ca web address, but everything is in US dollars. Canadians will also have to pay duty to bring it across the border. The good thing is that they have an excellent calculator online for figuring out which gas springs you need as per your application. There was no way to track the order. I contacted them twice as to the shipping status, but they didn't reply in a timely manner. They finally replied after I had received the order. This was frustrating!

  • Would you recommend us? Yes
Wayne , Ottawa

Response from the business owner

Hi Wayne, We are currently working with our carrier with regards to getting the tracking number to automatically post and send the customer an email notification. It has been a difficult task but hopefully we will be able to get this working for our valuable customers. Due to the tariff situation is why the customer must pay for the receipt of the order. We hope that you will remain a loyal customer and shop with us again soon. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

9

Website and ordering was easy to use, very informative, order was shipped on time.

Excellent

  • Would you recommend us? Yes
Ryan , Lakefield ON

Response from the business owner

Hi Ryan, Thanks for sharing your shopping experience with us. We truly are grateful for your business. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

9

good to find parts

delievery fast and goos price to

  • Would you recommend us? Yes
LAVOIE & BEAUDRY INC , CHIBOUGAMAU

Response from the business owner

Hi, Thanks for sharing your shopping experience with us. We are truly grateful for your business. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

6

Good Price, Good Product, poor communication.

I had to email customer service to get updates on my order. The item was listed as available on the website, once i had ordered I was notified it was backordered for a number of weeks. After that the only communication i recieved about the order was when I initiated contact. Updates on order filling, tracking and delivery should be automatic and they were not.

  • Would you recommend us? Yes
Darren White , St. Claude, mb

Response from the business owner

Hi Darren, Our sincere apologies for we generally don't encounter unforeseen shortages that happened with your order. We are looking into ways that we can have better communication with our customers should this happen again. We hope that this will not eliminate us from being of service with you again, in the future. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

5

So far I have yet to receive my package

I have yet to receive my unit as it is tied up at customs. If you could email me the shipping documents they may come in handy to get thr parcel released.

  • Would you recommend us? Yes
Jim , Winnipeg

Response from the business owner

Hi Jim, Our apologies but unfortunately, once the order has been shipped unless we are notified by Customs that there is an issue, we are unable. In tracking your order, it does show that it was delivered. Again, our apologies. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

10

Great service, came in on time and was exactly as expected.

Great

  • Would you recommend us? Yes
David , Kingston

Response from the business owner

Hi David, Thanks for allowing us to be of service to you. We hope you will shop with us again, soon. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

6

product fit, but was under capacity

I used the door swing program and calculator - we have all the weights and sizes computed from our F360 and shop floor scale... however the gas springs @ 140N as calculated did not hold the door up so I have re-ordered in 180N. We will be able to find an application for the wrong smaller gas springs in the future but purchasing twice was a let down. That being said, the online calculator is a great tool and kept this review at 3 stars.

  • Would you recommend us? Yes
Matt , Rossland

Response from the business owner

Hi Matt, I am sending you an email to the address that we have on file for you in order to better assist you. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

1

Still waiting?

I ordered a gasspring over a month ago, initially it was in stock then it was out of stock, still waiting. ordered two end attachments about 10 days ago, have heard nothing?

  • Would you recommend us? No
Murray , Sorrento BC

Response from the business owner

Hi Murray, I have sent you an email to the email address we have on file for both your orders. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

10

Product worked great after use the configurator.

I have never worked with struts before and found Gassprings site. After researching about what I needed I filled out the configurator. I took a little time but is worth it to get the right info to ensure the right product. The pop up notes were helpful. The installation instructions with diagram was great. Overall a very god experience. Thank you

  • Would you recommend us? Yes
Kevin , Osoyoos BC

Response from the business owner

Hi, Thanks for sharing your valuable feedback. We truly appreciate your business. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

10

Effortless Upgrade to My Crawl Space Hatch!

As a DIYer, I was looking for a solution to make my awkward crawl space hatch easier to open and close. The online design tool was incredibly helpful — it allowed me to spec out the exact materials and installation location with ease. Communication with the sales team was quick and efficient, making the whole process smooth from start to finish. Installation was straightforward. The springs and brackets were simple to install, and now the hatch opens and closes effortlessly. I’m very happy with the results and highly recommend this product to anyone looking to improve their crawl space access.

  • Would you recommend us? Yes
Anil , Maple Ridge

Response from the business owner

Hi, The Online Gas Spring Web Shop is exactly as you indicate you are; a DIY. We hope that everyone has the results that you had with being able to search, configure, order, receive and install. We look forward to being of service to you again, soon. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

10

Work fine

Fast service

  • Would you recommend us? Yes
Luc , Montréal

Response from the business owner

Hi, Sorry for the late reply. We are delighted that we were able to be of service to you. Shop again, soon. -Deborah Online Gas Spring Web Shop Customer Service www.gasspring.ca www.gasspringsshop.com

Company details

1201 Tulip Drive

Gastonia North Carolina 28052

+1 (704) 810-3526

[email protected]

www.gasspring.ca/

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