Excellent information on web site, easy to select correct product. Would help if buyers could track shipments.

I thought the thread was 3/8 sae not metric. Now I can’t get anyone to help Me replace it with the proper thread or return it

The units did not fit Miele warmer owen even if part number was correct.

Overall very positive

Outstanding client care, resolving a of part we needed to replace that only had partial model details. Product arrived well packaged in perfect condition and works better than the previous units.

Great customer service and fast delivery.

Hood experience. I’m glad the spring worked as described. Quick shipment.

Great website to find replacement gas shocks/springs.

Excellent product, layout and knowledgable staff

I am a repeat customer. Both times have been great. The on line calculator and support when needed was great. The products worked very well. Thank you

Shock sizing chart was easy to use and replicate exact fit Questioned about eta and received detailed tracking info right away

Finding the right sized shocks was easy and great. The receiving the shocks wasn’t great thought they would have gave tracking number when I placed order but had to contact customer service to get it. Then when it showed up when I wasn’t there, there was only one of two shocks in package. Gas spring customer service wasn’t great, couldn’t talk to a person on phone and got a short email not addressing fully what I was concerned about. I just expected more from a company who specialized in selling shocks and shipping them all over to maybe re-enforce the box to avoid this issue.

I have sent 3 emails trying to tell you that you sent me the wrong product starting march 12. I am waiting for a response so we can resolve this situation

We used the webpage to find the correct strut. It worker out perfectly

Bon produit

Great the online drawing tool was very helpful, delivery was good!

Easy to use app, the purchase process is quick and easy, received in great time (even just before Christmas). Works exactly as it was designed!!!

Good quality product Very good customer service and reliable company

Great communication and excellent help chosing the correct product for the application

I have been keep email and contacting but response and the person behind the desk does not what to do.

It's deceiving because they have a dot ca web address, but everything is in US dollars. Canadians will also have to pay duty to bring it across the border. The good thing is that they have an excellent calculator online for figuring out which gas springs you need as per your application. There was no way to track the order. I contacted them twice as to the shipping status, but they didn't reply in a timely manner. They finally replied after I had received the order. This was frustrating!

Excellent

delievery fast and goos price to

I had to email customer service to get updates on my order. The item was listed as available on the website, once i had ordered I was notified it was backordered for a number of weeks. After that the only communication i recieved about the order was when I initiated contact. Updates on order filling, tracking and delivery should be automatic and they were not.

I have yet to receive my unit as it is tied up at customs. If you could email me the shipping documents they may come in handy to get thr parcel released.