Filters

10

Good product and best application

It's easy to use application and find the right product for my project. Deborah is the best for support client. Thank's for all!

  • Would you recommend us? Yes
1

Delayed service response for a defective part.

On June 9 I sent a detailed request for a seemingly damaged gas spring I had received earlier. I received an answer on June 10, which said I would be soon contacted by the technical dept. Today, we are June 16 and I got no contact whatsoever. It's way too long in my mind.

  • Would you recommend us? No
9

I received what I ordered in a timely manner

Website easy to navigate, order process was fine and we received the product quickly

  • Would you recommend us? Yes
9

Excellent, flexible service

Very helpful when I had problems!

  • Would you recommend us? Yes
10

Easy to choose, quick to receive

The calculator worked well to get the right strut and I received the product in 6 days, at a fair price. You can't ask for any better.

  • Would you recommend us? Yes
10

Vary good

Fast shipping and worked as needed.

  • Would you recommend us? Yes
10

all good

All good

  • Would you recommend us? Yes
10

Quality delivered fast

The gas springs arrived early and neatly packaged. Not installed yet, but preliminary testing sounds perfect.

  • Would you recommend us? Yes
10

Excellent support

When the gas springs on my 20-year-old boat failed, there was no direct replacement available. Ian worked with me over a period of months to fine-tune my replacement needs, helping me despite inadequate data about the old springs Yesterday I installed my new springs and they worked like a charm. Thanks, Ian!

  • Would you recommend us? Yes
9

Very satisfied

After a few struggles with the spring design program I contacted customer support. They were very helpful in finding an alternate spring to the one that was out of stock. Very pleased with the follow up service. Cheers,

  • Would you recommend us? Yes
1

Wrong springs and no help

Ordered two gas springs I was sure that I ordered the correct one the conformation email was what I received one size too small. No help from customer service and still haven’t heard on how to return and order the proper springs. Also asked for help to make sure that I ordered Gas Spring the correct springs and I have still not heard from anyone.

  • Would you recommend us? No
6

Room for improvement in quality assurance

Unfortunately every time I order gas struts from the cokpany, I experience friction points. This time it was the website that was down and I did not receive the tracking information to estimate the time of the arrival. Moreover, I received one of the gas struts as used one, since it had chips on it. It works though. However, if I’m paying the premium price I expect new item.

  • Would you recommend us? Yes
10

Great

Prompt delivery

  • Would you recommend us? Yes
10

Fast and Easy

Shocks fit as described. Used for chamber vacuum sealer lid.

  • Would you recommend us? Yes
8

Solid and Durable.....

Hi, I received my order but did not meet the load capacity. Is it possible I will return it and replace a bigger one? What's the procedure? Thanks!

  • Would you recommend us? Yes
9

Easy to order and fast delivery

We did few order with Gasspring.ca and we are well sastified.

  • Would you recommend us? Yes
10

No complaints at all

Prompt delivery and it works as expected 100% with my gym machine as replacement to the original air shock.

  • Would you recommend us? Yes
10

Smooth

Excellent help finding exactly what I needed

  • Would you recommend us? Yes
10

Great website - very easy to customize your exact needs

  • Would you recommend us? Yes
2

OK for service, misleading on advertisement.

Hi, As a whole your company was good to deal with up to the point that I needed to order an alternate to the suggested one as it was not in stock. I asked for advice on a different length alternate and was referred back to the filter which is difficult to understand. It would also be nice if you proclaimed the fact that you're an American company instead of running under the the Canadian flag for your website as it appears less than honorable to slam tariffs on us and then hide behind our flag to promote your company.

  • Would you recommend us? No
9

Very responsive team

Ordered a single gas spring and received a damaged box that was empty. Contacted the company and they responded immediately, replacing the order. It arrived today. Very happy with their attentiveness.

  • Would you recommend us? Yes
8

good experience

Easy to order arrived in good time error made and i was sent the wrong spring but resolved quickly and without issue

  • Would you recommend us? Yes
9

First time so only 4.5 but great

Not a lt to say I ordered and it arrives with no hitches

  • Would you recommend us? Yes
9

Great help from Ian by email.

My only negative is that your website for choosing springs is designed for the professional user. It's not clear for a non-pro like me what the length in inches is for each spring pictured (they all looked the same to me, so I ended up ordering the wrong one.)

  • Would you recommend us? Yes
10

Website was easy to navigate so I was able to custom build a replacement spring at a much lower cost

It was easy to use the website tools to custom build the springs I required. The springs arrived in just less than 2 weeks. My only comment is that there was no tracking provided so I was getting worried if there was shipping problems.

  • Would you recommend us? Yes

Company details

1201 Tulip Drive

Gastonia North Carolina 28052

+1 (704) 810-3526

[email protected]

Kiyoh Reviews

• Anyone can post a review, however all reviews will need to comply with our terms of use and the privacy policy
• We perform automated and manual checks to prevent false reviews as much as possible
• Reviews written on your own initiative are immediately shown online and verified within 72 hours