mySendle was by far one of the best parcel shipping company in The Netherlands. Their customer service was always very helpful and their support was one of a kind in this sector. Unfortunately everything turned upside down extremely fast. Within less than a few years their service for customers declined rapidly and their aggressive behaviour against customers increased fast. Now the company is one of the worst in The Netherlands. Their finance department is keep harassing customers with deeply questionable additional payment requests and their customer support is denying any response sometimes if you contact them to ask for what the additional payment request is for. and if they ever respond after sending them endless messages, they just try to justify the payment requests with standard excuses and without any real explanations. Their favorite excuse is ''Oh, that payment request has nothing to do with us. Its just a payment request direct from the courier company for surcharge'' And when you finally prove that nothing what they claim was true , then they just say. Oh, we are really sorry for the inconvenience'' And then they try to change the subject to cover their foults. They try to recharge me for a shipment that was officially cancelled and refunded by their own customer support team after realizing that GLS had indeed failed to pick up the parcel in time. But the mySendles Finance department insists for a re payment. It makes the very strong impression that none of them follows a direct work policy but everyone does what ever they want and don't hesitate to disturb customers with pathetic claims for additional payment requests. In my opinion this company is not be trusted and don't waste your time on them. because they have many other ways how they try to request for extra payments for a shipment (for example: they measure a parcel the way they want to charge you more for a parcel) and they do it again and again.
En na weer een maand wachten na beloftes van creditfacturen, gaat er nog steeds niks gebeuren.
Ach , soms gaat het goed. Zolang het goed gaat gaat het dus goed. Gaat het fout dan komen de beloftes. Als je een half jaar geduld hebt dan keren ze de schade misschien eens uit van een stuk of 10 vermiste pakketten. We wachten dus nog even af. Ze zeggen dat de pakketten verzekerd zijn. Totdat er betaald moet worden. Dan houden ze je, ons nu al 3 maanden, bezig. Diverse beloftes, zelfs managers met valse beloftes. Mailen niet meer terug. Belafspraken worden niet beantwoord. Goedkoop is duurkoop. Ook hier. Ach. Binnen een half uur een verzoek om mijn beioordeling aan te passen. Hoe dan. Mail en telefoon wordt niet gereageerd. Communicatie via Kiyoh is best vreemd
Dear Rene, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the difficulties you've experienced with your missing packages and the delays in our customer service response. We understand the frustration that can come with such situations, and we genuinely apologize for any inconvenience this has caused. Our team is committed to resolving this issue for you as quickly as possible. We take your concerns seriously and will work diligently to investigate and address the matter with the utmost urgency. Rest assured, your packages are insured, and we will ensure that your claims are processed promptly. We appreciate your patience and understanding during this time, and we will use your feedback to improve our services and prevent such issues from occurring in the future. If you have any further questions or concerns, please do not hesitate to reach out to us directly, and we will do our best to assist you. Once again, we apologize for any inconvenience you've experienced, and we thank you for bringing this to our attention. Thank you. Team mySendle.
Originele beoordeling
Ach , soms gaat het goed. Zolang het goed gaat gaat het dus goed. Gaat het fout dan komen de beloftes. Als je een half jaar geduld hebt dan keren ze de schade misschien eens uit van een stuk of 10 vermiste pakketten. We wachten dus nog even af. Ze zeggen dat de pakketten verzekerd zijn. Totdat er betaald moet worden. Dan houden ze je, ons nu al 3 maanden, bezig. Diverse beloftes, zelfs managers met valse beloftes. Mailen niet meer terug. Belafspraken worden niet beantwoord. Goedkoop is duurkoop. Ook hier.
Dear Rene, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the difficulties you've experienced with your missing packages and the delays in our customer service response. We understand the frustration that can come with such situations, and we genuinely apologize for any inconvenience this has caused. Our team is committed to resolving this issue for you as quickly as possible. We take your concerns seriously and will work diligently to investigate and address the matter with the utmost urgency. Rest assured, your packages are insured, and we will ensure that your claims are processed promptly. We appreciate your patience and understanding during this time, and we will use your feedback to improve our services and prevent such issues from occurring in the future. If you have any further questions or concerns, please do not hesitate to reach out to us directly, and we will do our best to assist you. Once again, we apologize for any inconvenience you've experienced, and we thank you for bringing this to our attention. Thank you. Team mySendle.
Colis privé told me they put the package in my mail box, but nothing in. I opened à cas to colis privé
The parcel arrived on the day stated however the subcontractor Colis privé did not inform me by telephone as asked and put the parcel in my letter box which I was unable to remove because they forced the parcel.. apart from that I strongly recommend your company.
Dear James, Thank you for your valuable feedback and for choosing mySendle for your service. We have advised the relevant department to take action against such incidents to avoid repeating them in the future. Please accept our apologies for the inconvenience caused. Your feedback is highly appreciated. Thank you. Team mySendle.
Envoie rapide et efficace
Dear Anthony, Thank you for the valuable feedback and for choosing mySendle. we look forward to continuing to provide the best service once again for you. Thank you. Team mySendle.
colis noté reçu mais rien , une petite journée après le livreur m’appelle directement et colis reçu
Dear Marion, Please accept our apology on behalf of Colisprive for any inconvenience caused by this incident. Our primary goal is to handle each package in a professional and expedient manner. Your experience with this shipment is neither typical nor an accurate reflection of the type of service that we wish to provide. Please be assured that the appropriate management has been advised of your concerns for any necessary corrective action. We have sent you an email regarding further investigation. please kindly check :) Should you have any further questions or concerns, please feel free to contact us. Thank you Team mySendle.
Originele beoordeling
colis jamais recu
Dear Marion, Please accept our apology on behalf of Colisprive for any inconvenience caused by this incident. Our primary goal is to handle each package in a professional and expedient manner. Your experience with this shipment is neither typical nor an accurate reflection of the type of service that we wish to provide. Please be assured that the appropriate management has been advised of your concerns for any necessary corrective action. We have sent you an email regarding further investigation. please kindly check :) Should you have any further questions or concerns, please feel free to contact us. Thank you Team mySendle.
Yes good
Très déçue rien ne taille juste je ne commanderait plus chez vous !!
Nice userfriendly website with a bit for every taste:-) Thumbs up!
I commanded more articles than the one article I received. I feel like being robbed. This is I think the last time I will make use of your company. This is an outrage.
WAS OP TIJD GELEVERD GEEN ENKELE OPMERKING
Cette livraison a été parfaitement suivie. Toutefois, la signature du destinataire lui assurerait une plus grande sécurité. En cas d'absence vous pourriez proposer le dépôt du colis soit dans un point relais, comme le font vos concurrents. J'ai eu en effet voici un mois une expérience malheureuse avec COLIS PRIVE qui assure avoir déposé un colis dans ma boîte aux lettres (sans aucun avis préalable, ni a posteriori), colis que je n'ai jamais trouvé.
I did not received it. I received a mail. But no package. No warning or letter in mailbox
.
Perfect
X
Hello Hilda, Thank you for the valuable feedback and for choosing mySendle. we look forward to continuing to provide the best service once again for you. Thank you. Team mySendle.
votre livreur a mis mon colis dans ma boite aux lettre mais pour cela il du a forcer ce qui fait que j'ai eue du mal a le sortir alors que j'avais donnée mon numéro d'interphone il aurait pu sonner chez moi j'étais présente
Dear Yolande, Thank you for your valuable feedback and for bringing this to our attention. Please accept our apology on behalf of the Delivery person for any inconvenience caused by this incident. Our primary goal is to handle each package in a professional and expedient manner. Your experience with this shipment is neither typical nor an accurate reflection of the type of service that we wish to provide. Please be assured that the appropriate management has been advised of your concerns for any necessary corrective action. We will contact you as soon as possible in response to your complaint Should you have any further questions or concerns, please feel free to contact us. We apologize for the inconvenience caused. Thank you Team mySendle.
Originele beoordeling
votre livreur a mis mon colis dans ma boite aux lettre mais pour cela il du a forcer ce qui fait que j'ai eue du mal a le sortir alors que j'avais donnée mon numéro d'interphone il aurait pu sonner chez moi j'étais présente
Dear Yolande, Thank you for your valuable feedback and for bringing this to our attention. Please accept our apology on behalf of the Delivery person for any inconvenience caused by this incident. Our primary goal is to handle each package in a professional and expedient manner. Your experience with this shipment is neither typical nor an accurate reflection of the type of service that we wish to provide. Please be assured that the appropriate management has been advised of your concerns for any necessary corrective action. We will contact you as soon as possible in response to your complaint Should you have any further questions or concerns, please feel free to contact us. We apologize for the inconvenience caused. Thank you Team mySendle.
To say "I am the courier, I have a parcel for you..." Ok... then can you deliver it ? Why do you need to tell them to do their job ? And if you don't pick up they will not come ! But you might have something else to do ... be in a meeting, take care of your baby, taking a crap in the toilets... BUT THEY DON'T CARE! This is so invasive and useless! If you have a parcel, just f...g deliver it! That's what Amazon do, they never call, they deliver... So next time for 5 stars : JUST DELIVER, don't call... DE-LI-VER!
Livraison rapide et extrêmement bien suivie .. Je suis ravie du service …
Communication excellent am ordering more ❤️❤️
Hello Valarie Thank you so much for the valuable feedback and for choosing mySendle. we look forward to continuing to provide the best service once again for you. Thank you. Team mySendle.
We received a message for delivery between 17-18h. We were at home, nobody show up. No delivery at the neighbour's, no package found at the house
Dear Customer, Thank you for the valuable feedback and for choosing mySendle. We are profoundly sorry about the inconvenience caused. As a constantly improving organization, Your feedback is highly appreciated. We have advised the relevant department in regard to this matter and we are working on delivering the best service for our customers. Kindly send us an email to [email protected] meanwhile one of our agents will be in contact with you shortly. Our relevant team will look into this matter closely and reduce the chances of such matters repeating. Thank you. Team mySendle.
Bestellung nur teilweise ausgeliefert und keine weiteren Informationen
J'ai reçu mon colis hier, colis d'ailleurs bien protégé, tout c'est bien passé de la commande a la livraison. Je recommande le site. TOP
fast and a polite delivery man --top
Hello Sir, Thank you for the valuable feedback and for choosing mySendle. we look forward to continuing to provide the best service once again for you. Thank you. Team mySendle.
Dijkweg 168
1619HK Andijk
We are mySendle, a delivery services company. We fulfill your needs by providing shipping for deliveries worldwide. Start using mySendle right now. Verstuur uw zending in één click over de hele wereld. Boek gemakkelijk en snel, zonder enige moeite, uw zending via mySendle naar elke bestemming wereldwijd. Start nu met verzenden via mySendle.
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