the company is just a beauty, it's run with the best intentions and the kindest souls putting themselves at full availability at any time the customer is in need. the quality of the products is just outstanding. There is absolutely no match to any other. I feel actually lucky to have the privilege to purchase from this company, I feel grateful to be able to use my money towards these beautiful people. I hope they will be doing amazing in life because they truly deserve it. I will be buying from them as long as I can. thank you very much for all these years of business together from the bottom of my heart. thank you so much
Thanks everyone at Brazil Botanicals, such a great and reliable service. Dispatched on the night of order and delivered in a few days later . A beautiful product, a beautiful team. Thanks again! I cant recommended enough.
After being scammed multiple times attempting to find MHRB of excellent quality I'm truly grateful to have found this website, and ultimately an end to unreliable sourcing. Being in the uk, certain regulations make obtaining certain organic dyes a nightmare, but I've ordered a kilogram of MHRB (Brazilian) with half optimism, and really did not expect it to be at my house within around 5 days. I absolutely will be returning very soon, and I've already passed the word to the many groups of fellow dyers I'm associated with. Thank you guys.
Good quality product....oder arrived on time....responds to questions right away.
Just bought a kilo for the first time with you. 870 grams, IN the package still, so powder itself probably 850-860 grams, still short 140 to 150 grams. I just emailed customer support regarding this error to see how we proceed. The quality of the bark itself is great! However, this is one of the pricier companies I've found and if I'm spending almost 200 a kilo, I expect it to be a kilo. I will edit my review pending your response
Dear Joshua, Thank you for your review and for acknowledging the quality of our product. We truly appreciate it! Regarding the quantity, we can confirm that your purchase was exactly 850 grams, as stated at checkout. We have sent you three emails with the supporting documents and invoice, an SMS requesting an update to your review via the Kioyh system, and attempted to call you, but unfortunately, we haven’t received a response. We hope that you are enjoying our product so much that you simply haven’t had the time to get back to us! 😊 If that’s the case, we completely understand. However, should you have any further concerns, please don’t hesitate to reach out and check your email. Many blessings, Eliza
Just doing my part and leaving a review. This company is amazing and has great service. I live in Hawaii so it took a few weeks but, I ended up getting it and it surpassed my expectations. I recommend them whole heartedly. Thank you so much mimosaroot.com! You guys are amazing!
I ordered some shredded bark for my buddy who tie dyes for christmas. Unfortunately I ordered it too late and there was an issue with the shipping label, but the company responded quickly to my emails and have so far been very helpful.
I did not receive the product
Dear Hasan, thank you for your order! It was placed 2 weeks ago, and the travel to Turkey takes 2 to 3 weeks outside of the holiday season. As we already discussed last week, if the parcel does not arrive, we can issue a reshipment or refund. Have an amazing day! Sincerely, Eliza
Never received order
We shipped your order twice, the reshipment is on its way, but delayed. We kept you updated and also provided you with a refund. But yet, you cannot let it go and leave a negative review on our website after a week from the last conversation point. Like not even 2 stars, but 1. We hope that the World will surprise you with its kindness one day so that you can shine bright! Many blessings, Eliza
I ordered a product from Mimosaroot and unfortunately, it got lost in the mail and didn't arrive for nearly four months. I reached out to customer service, and Eliza responded quickly, offering to send a replacement package right away. The replacement arrived soon after, and surprisingly, the original package also showed up a bit later. I offered to pay for the second package, but Eliza kindly refused, showing exceptional generosity and customer care. I was impressed by how she handled the situation and went above and beyond to make sure I was satisfied. Highly recommend Mimosaroot for their amazing service and dedication to their customers! You WILL GET YOUR PACKAGE!
Delivery took a long time, but was well worth the wait. I´m enjoying the results and will order again in the future.
The chaotic and quite frankly vague shipping process has been stressful and uninformative. I still haven’t received shipment although being promised it’s on the way.
Other than waiting time for it to get delivered it's Great quality I would recommend it to my friends
Product is excellent. they follow through with any problem. I don't care what anyone say. i have had problems with shipment. several times. They did not even hesitate and had a replacement in mail and made sure i received, and fast... poop happens and for a reason. we just have be patient. I appreciate all the effort. The product is as good as it gets. I recommend 100 percent they know what they're doing. have a fun day
Been using your product for a few years now,and the results are always consistent when Dying My T-shirts. I have recommended your company to so many people on reddit,and they have all got back to me 100%positive feedback. Top quality product.
Absolutely amazing and quick! I'm never going anywhere else! I would give you a 100 stars if I could. Thank you so much!
Usps lost my order 2x and this lovely person Eliza Customer Service & Sales went above and beyond to make it right i personally thank you for showing that there is still companies with integrity and that stand up and Shine again thank you to the employees of mimosaroot.com and especially Eliza
UK order took 7 days tracked. Can't ask for much more. No issue receiving via Royal Mail. Dye power is extremely fine and well packaged. Thank you for including the dye ratios. Contact via customer service was friendly and honest. Looking forward to ordering more. All the best
Soooooo happy with everything I was looking for at this company! Recently through 2 different vendors, I had paid for a product and never received anything almost right after paying. That said, I was reading the reviews for this company, saw the name Eliza mentioned a few times by different peiple, in reference to the customer service. It got me to check out the site and read some more and when I emailed a couple questions that I had, I got a reply, from Eliza, within a few minutes. Just being 1 customer and spending only a little money for my order this time, Eliza made me feel important, invited me to ask any questions if I had any. But overall for me, I won't go through any other vendor now, and will order again soon, looking forward to another professional experience from mimosaroot.com. Happy Easter Eliza, to you and yours from Las Vegas! Thank you for your integrity, pride, and commitment.
I have purchaseD from this coMpany mulTiple times and plan to make more purchases in the future. great customer service and great results from the product being sold. 12/10 recommend this brand if your thinking to purchase some mimosa root bark
This was my first order from this site. I am very happy with the product and will recommend them as well as be a frequent patron! Thanks Mimosaroot.com Sincerely, Paul J.
It says in the shipping description to give them 12 to 21 business days(but usually much faster) I ordered on the 7th of December and it’s the 20th and I still don’t have a American tracking number just says in transit shipped from Germany… so all together it takes much longer to get the shipment then there implying.
As a recent newcomer to home dyeing I have been buying my dye from other sources, with reasonable success. After reading some of the reviews of Mimosaroot I ordered up a bag to see if it was as good as everyone seemed to be saying. Everything about this experience has been positive, from the quality of the packaging and speed of dispatch to the look and feel of the dye powder, the way it behaves during preparation, and the superb results I have achieved. The colours are way brighter than other products I have used and the finish is spotlessly clean. If you’re looking to Dye Many Things then buy from Mimosaroot. Thank you for your superb service.
As a recent newcomer to home dyeing I have been buying my dye from other sources, with reasonable success. After reading some of the reviews of Mimosaroot I ordered up a bag to see if it was as good as everyone seemed to be saying. Everything about this experience has been positive, from the quality of the packaging and speed of dispatch to the look and feel of the dye powder, the way it behaves during preparation, and the superb results I have achieved. The colours are way brighter than other products I have used and the finish is spotlessly clean. If you’re looking to Dye Many Things then buy from Mimosaroot. Thank you for your superb service.
As a recent newcomer to home dyeing I have been buying my dye from other sources, with reasonable success. After reading some of the reviews of Mimosaroot I ordered up a bag to see if it was as good as everyone seemed to be saying. Everything about this experience has been positive, from the quality of the packaging and speed of dispatch to the look and feel of the dye powder, the way it behaves during preparation, and the superb results I have achieved. The colours are way brighter than other products I have used and the finish is spotlessly clean. If you’re looking to Dye Many Things then buy from Mimosaroot. Thank you for your superb service.
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