Response from the business owner
Dear Andrew, we do understand your frustration. That's why we are selling this wonderful product to share joyful vibes, positive thinking and no stress bright colour lifestyle with other people in need.
1) The order was timely packed, shipped, and delivered within initially allocated time (10-14 business days), no delays at all. Tracking fully traceable, notifications automatically sent.
2) Charging $40 for a phone call has nothing to do with us, but the phone provider. We would love to call you back, if you stated that in your emails.
3) There is no need to underestimate the high quality product, because of the overall frustration. The same root bark cannot be sold by any other vendor, we have exclusive relations with small farmers to support them and provide our customers with best.
4) Worth mentioning, that after all the offensive vibes that were sent to us, to avoid more hustle and frustration, we have refunded your order time before your call. And the written personal confirmation was sent.
We wish you all the best on your path!
Many blessings from NL <3
