Reactie van het bedrijf
Dear Daniela,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
Regarding the profile, this was selected by you on our website. Each profile includes detailed information about its appearance, including dimensions and images, to help customers make informed decisions.
As for the interior finishing, this was not completed by us, which was agreed upon during our measurement visit. At that time, the bathroom near the front door was unfinished, and you mentioned wanting to complete it together later. This service was also not included in the payment.
Regarding the height of the window frame, it is slightly smaller than the previous wooden frame. This is intentional, as PVC frames expand in high temperatures. Additionally, during the quotation phase, we recommended replacing the bathroom window next to the front door to ensure a cohesive appearance. However, you opted to keep the old wooden window, which was your decision.
Best regards,
Team Partumonline