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Hello Sofia, We regret to hear that your experience did not meet your expectations. In your initial request, you specified a door height of 2000 mm. We provide detailed guidance on measuring door dimensions on our website, accessible through the information button conveniently located next to the door height specification. The dimensions we use align with the industry standard for measuring doors, ensuring a consistent approach for all customers. Regarding the appearance, we acknowledge that personal preferences play a significant role. The frames we use maintain a standard thickness, in line with what is typically found across various door brands in the market. Concerning the wooden frame (stelkozijn), it's standard practice to cover it during stucco work on the walls. We communicated this to our installation team and agreed that your contractor would handle this aspect of the installation. Your feedback is important to us, and we are continuously working to improve our communication and service. If there's anything else we can do to address your concerns, please feel free to reach out. We appreciate your business and value your input in helping us enhance our services.
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