Really outstanding Customer Approach
Our daughter Viktorka has very specific types of seizures — some that fit into typical categories, and some that are completely unique and continue to provide new insights for us and her doctors. We wanted to try the NightWatch system to have more reassurance during the night and to be able to monitor her data in the portal.
However, since she sleeps with us, we are usually able to sense every movement and recognize an oncoming seizure from her behavior even before it happens. Unfortunately, the particular types of seizures our daughter experiences were not detected by the device, but all the other measurements in Portal were recorded with great accuracy. We could compare them with the readings from other monitoring devices we use to track her oxygen saturation, heart rate, etc.
The support we received from Ms. Saskia and the entire NightWatch team allowed us to evaluate all the data carefully and determine whether NightWatch is the right solution for us. The delivery was very fast, and Ms. Saskia guided us through the registration process in the Portal with full support. The device is intuitive to use, and all the visual instruction cards are extremely helpful when operating it and reviewing alerts. Whenever I had any questions, I immediately received clear guidance on how to proceed.
What you do, truly helps many families through sleepless nights.
Thank you for this opportunity to test the NightWatch and for the little owl — it will always remind us of this special experience.