Never ever
I’m very disappointed with this service. I ordered flowers for my cousin and received an email saying that the bouquet was personally received — but that’s not true! She never got anything. It was a very important surprise for me, and I felt really let down.
On the delivery day, I even contacted customer service in the afternoon because it was already quite late. I asked when the flowers would be delivered, and the reply was, “we can’t say.” Just a few minutes later, I suddenly received an email saying that the flowers had been delivered — but that was not true at all.
When I reported the issue, I only got a short message saying, “we’re sorry, we’ll take care of it.” The flowers were finally delivered one day later, but there was no apology beyond that, no refund, no voucher, nothing. For them, the case was closed, but for me it was very important that the flowers arrived on that specific day.
Extremely disappointing experience and poor customer service. I’m very disappointed with this service. I ordered flowers for my cousin and received an email saying that the bouquet was personally received — but that’s not true! She never got anything. It was a very important surprise for me, and I felt really let down.
On the delivery day, I even contacted customer service in the afternoon because it was already quite late. I asked when the flowers would be delivered, and the reply was, “we can’t say.” Just a few minutes later, I suddenly received an email saying that the flowers had been delivered — but that was not true at all.
When I reported the issue, I only got a short message saying, “we’re sorry, we’ll take care of it.” The flowers were finally delivered one day later, but there was no apology beyond that, no refund, no voucher, nothing. For them, the case was closed, but for me it was very important that the flowers arrived on that specific day.
Extremely disappointing experience and poor customer service.
