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9

My RV bench cabinet needed gas springs and I found the right ones at Gas Springs Shop.

I wasn’t sure what type or strength of gas springs I needed and then I found Gas Springs Shop and their calculator tool. It was simple to add in all the dimensions and weights and the tool recommended the springs and mounting hardware for my application. Plus the simulator gave a visual representation of my application and exactly where to mount the brackets. I’m very happy with the product and service I received.

  • Would you recommend us? Yes
10

Perfect replacement

I emailed for support with the part number from the original . This was for stairwY engine cover for my 2007 BAVARIA 30. Long story short, hooked me up with the configuration app, only decision was amount of weight to hold in Newtons. Here in 4 days and exactly like original. Original may have been under designed. 5 stars for me!. If you have a Bavaria 30, I've got a part number for the star/engine cover!

  • Would you recommend us? Yes
10

Very Impressed

Gasspringshop made this easy! I took good measurements and input those. The website made the selections easy, shipping was fast, and for install, I followed the measurements given in the diagram precisely. Very pleased with the end result!

  • Would you recommend us? Yes
9

Calculator is a game changer!

Building a one-off engine hatch for a 50-year hot rod boat. We needed gas springs to keep the composite hatch up. The exhaust headers and tight fit to the big block V8 engine complicated the geometry. Gas Spring Shop's calculator allowed us to simulate several configurations before selecting the best one. There is no other resource like it on the internet. It allowed us to engineer a perfect solution efficiently and source the parts to build it. I will use Gas Spring Shop for my future projects.

  • Would you recommend us? Yes
1

Poor communication

I feel as tho Any emails that I sent were not read and understood. I asked to be contacted by phone, and no effort was made to do so. I had sent a spring to you to be matched for length and all i was told is I will receive a refund.

  • Would you recommend us? No
10

very easy

ordered a gas spring for a mini excavator and was simple to find and order

  • Would you recommend us? Yes
6

I felt customer service was slow to respond to my need for help.

Because of my inexperience with gas struts,I asked for some guidance and it took almost 3 days for a response.During that time ,I became impatient,ordered what I thought was correct.It wasn't,didn.t work and one strut broke.I will be more patient next time and lower my expectations for a timely response.

  • Would you recommend us? Yes
10

Great product selection tool!

Easy to use website. I have boighft several.over the yewrs and the product configurator page always dispels the mystery around what to purchase. Produce arrives fast and always in good condition.

  • Would you recommend us? Yes
1

No return phone calls or emails

I have called, emailed and called again multiple times. No return call or email regarding an order that we have been waiting on for awhile.

  • Would you recommend us? No

Response from the business owner

Hello Kristine, We did just talk by phone and we had a discrepancy on the inventory i hope we can we do business in the future, our apologize for this situation, we will ship the material asap Gas Spring Shop

10

Faster delivery than expected.

The on line option made it simple especially when you can view past orders.

  • Would you recommend us? Yes
2

Worst customer service

Will not reply to calls or return notifications

  • Would you recommend us? No

Response from the business owner

Hello Alex, Our apologize for this situation, it seems our CSR made a mistake on the email address, we dids just send another email asking about your project questions, hope this can be solved asap. Gas Spring Shop

10

Fast Shipping and exactly what I needed

Needed replacements for my RTT and they were delivered fast and work like a dream, ready to get the camping season started.

  • Would you recommend us? Yes
1

Wrong product arrived fast

Wrong product. Called, left message to call back but never received a call. No way to return. Do not recommend.

  • Would you recommend us? No

Response from the business owner

Hello Daryl, Our apologize for this situation, we had a lot of calls in those days and we already are in a process with you to do this return i hope this can be helpful for us to be considered in your future projects, we will do the refund as soon as we receive the material. Gas Spring Shop

10

Excellent

The best part.

  • Would you recommend us? Yes
10

Gas spring is working as planned!

Very impressed with the calculator on the web site. Order included all the parts I needed. Didn't take long to get the spring.

  • Would you recommend us? Yes
5

Ok I did get an email response. My spam filter blocked

No one answers phone. The product failed in a very short time. I am sending back to see if they will warranty it.

  • Would you recommend us? Yes

Response from the business owner

Hello John, Our apologize for this situation, our CSR send you an email asking you if want to return your material to check it with the quality team, but we never get an answer, we did just sent a 2nd email, hope we can help you with this issue Gas Spring Shop

8

Part from Germany was on back order

After ordering and not getting any response from customer service I got an email and a phone call. I wish I had gotten the explanation sooner. Once they explained the part from Germany was not arriving for 3 weeks I was content knowing it’s on the way in a few weeks. Still haven’t received but am expecting in the next 2 weeks

  • Would you recommend us? Yes

Response from the business owner

Hello Frank, Our apologize for this situation, we had a lot of calls in those days, we did just send to you an email with the information and a possible option so you can receive a partial from your order asap and the rest when the components arrive. Please advise if you have more questions Gas Spring Shop

10

Awesome

These gas springs look extremely durable, can’t wait to install on my boat. Great product, fast shipping.

  • Would you recommend us? Yes
10

Excellent communication with customer service! Héctor López was prompt, patient and very helpful.

I placed several orders with Gasspringsshop.com, two of which I made incorrectly and cancelled/returned. Customer service was extremely helpful and supportive throughout the process. Ultimately I got springs that fit my application and are working very well. Thank you!!

  • Would you recommend us? Yes
8

GOOD PRODUCT SMALL CHALLENGE WITH REFUND

Strut is functioning perfectly on my RV awning. After some difficulty with communication, the company issued me a refund for an erroneous duplicate charge. I am happy and satisfied with the performance of the strut and that I received a correct refund.. I will order from them again if necessary

  • Would you recommend us? Yes
10

Very easy

Gasspringsshop.com made it really easy to select and order the proper pistons for my needs.

  • Would you recommend us? Yes
10

Great Service and Tools

See above.

  • Would you recommend us? Yes
10

Quick ordering. Quick shipping.

Competent sales staff, everything is always awesome!

  • Would you recommend us? Yes
1

Gas Springs Shop provides no customer service, period!

Sent several emails to customer service with no response. The calculator doesn’t work and is a misleading tool. This company apparently just a seller and doesn’t care whether their product performs.

  • Would you recommend us? No

Response from the business owner

Hello Ronald, Our apologize for this situation, we really appreciate your review this will be considered to to better the things in the future, we had new people on the company so this affect on the customer service operation, i hope we can help you better in the future. -Gas Spring Shop

9

Excellent experience

Excellent online tooling. Everything was packaged and shipped well. Hydraulics look well made and operate as expected.

  • Would you recommend us? Yes

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