Filters

10

Quick ordering. Quick shipping.

Competent sales staff, everything is always awesome!

  • Would you recommend us? Yes
1

Gas Springs Shop provides no customer service, period!

Sent several emails to customer service with no response. The calculator doesn’t work and is a misleading tool. This company apparently just a seller and doesn’t care whether their product performs.

  • Would you recommend us? No

Response from the business owner

Hello Ronald, Our apologize for this situation, we really appreciate your review this will be considered to to better the things in the future, we had new people on the company so this affect on the customer service operation, i hope we can help you better in the future. -Gas Spring Shop

9

Excellent experience

Excellent online tooling. Everything was packaged and shipped well. Hydraulics look well made and operate as expected.

  • Would you recommend us? Yes
10

Good helpful service. Fast delivery

Asked customer support for help identifying what I needed. They got back with me promptly and I was able to order what I needed. Great service and value

  • Would you recommend us? Yes
10

First time buyer

Found what I needed, the price what good and super fast shipping!

  • Would you recommend us? Yes
9

fast prompt service

perfect transaction, there online calculator saved the day

  • Would you recommend us? Yes
9

Hector is my hero

HI, I looked all over online for a gas piston to replace the 25-year-old one that aged out for my attic hatch cover. I finally found that gassprintsshop.com had the part. The only other option I found was to order it from England at double the price. Hector at Customer Service made sure I got the right part. Thanks Hector!

  • Would you recommend us? Yes
10

The perfect solution.

I needed something to make a 16-lb. window seat open and close more easily. Friction hinges were unreliable. The calculator at Gasspringsshop.com is an amazing app! I entered the most accurate info I could. It recommended a 6-15-100, which I ordered. But after reading the website more thoroughly, I found I could reduce the force on the hinges with something smaller, a 4-12-150. So I asked Héctor in customer service to cancel the order and let me start again, this time with the smaller spring. He was very polite understanding and wonderful to work with. Couldn't have been easier! The smaller spring works like a charm. Now the window seat opens and closes easily and stays wherever I put it without falling on my head or fingers. I am a big fan of these springs, and I'll be looking for other uses. And I'll get them here, at Gasspringsshop.com.

  • Would you recommend us? Yes
10

Excellent online design application, parts selection and ordering.

Used online design application for lifting a drill press belt cover. Results work very well and would recommend for other applications. Online ordering was seamless and parts were delivered in a timely manner with updates along the way. I will use Gasspring in the future and highly recommend them.

  • Would you recommend us? Yes
8

As advertised

Only request is put a print out of the assembly guide in the box. No internet from my woodshop

  • Would you recommend us? Yes
10

Website easy to navigate and place an order

Easy to place an order, items arrived in a timely manner, and as expected

  • Would you recommend us? Yes
10

Fantastic products and fantastic service.

Fantastic product in fantastic service.

  • Would you recommend us? Yes
5

Missing parts and then wrong replacement part

My original shipment of 4 pistons was missing the 2nd bag of 4 bearing shoes. The company shipped a replacement order and it was the wrong part, I received the M8 EYES only. I still need 4 of the M8 Bearing shoes. The 2 pistons I was able to install on a very heavy wood bulkhead basement door work very well.

  • Would you recommend us? Yes
10

Great solution to my problem

I loved being able to design a product layout online. I was able to order with confidence that the product would perform as intended. After following in the installation instructions, the first test was a perfect success!

  • Would you recommend us? Yes
10

Above and beyond

Briana Barnett was amazing to do business with what an amazing employee I’m independently owned and an automotive shop owner she absolutely went above and beyond on a custom set of struts that was only available from the uk after receiving 2 sets and both failing she was able to solve my problems again first class experience thanks Danny’s Automotive

  • Would you recommend us? Yes
10

Perfect

Representative professional friendly knowledge of product excellent Helpful stick to promise made 100%

  • Would you recommend us? Yes
10

Good communication for information needed

Good information for what I was looking for and very responsive and helpful for what I need. Most importantly very polite! You don’t see that sometimes with other businesses.

  • Would you recommend us? Yes
10

Good first time experience.

This was my first time purchasing items from them and it went well.

  • Would you recommend us? Yes
9

Right product shipped quickly

The website was easy to use and I got what I ordered

  • Would you recommend us? Yes
10

Excellent

Great company with fast shipping

  • Would you recommend us? Yes
10

Awesome!

If you are asking me to spend my time to answer a survey for your benifit, then let me choose what I want to fill in. Otherwise you will just get a bunch of nonsense has no benifit

  • Would you recommend us? Yes
10

Received the right part a few days after ordering it.

Great service- I had some trouble getting the part to fit my truck, but I received help within a few hours of sending out an e-mail. Using their site was very easy- it only took a few minutes to find the appropriate item I needed. I will be happy to use this site again.

  • Would you recommend us? Yes
1

While the product is very good, the buying experience was horrible!

The sentence above pretty much describes my experience. There are many improvements that I can suggest, based on my experience, to enhance your website and Customer Service Department. If you are truly interested in my input, call me at (606) 875-7005 and I will be more than happy to take you through what I experienced. Thank You Robert Tinsley

  • Would you recommend us? No

Response from the business owner

Robert, I am terribly sorry that you had an unpleasant experience with ordering from our website and feel that there was no customer service assistance available. I have contacted you to understand your disappointment in your Experience with Us. I have offered you a Refund of $25 for Shipping and also Free Shipping on your Next Order with us. We would Appreciate you revise your Review. We really Appreciate you been one of our customers. Thanks

10

Very fast shipping.

I liked that the product is German designed and American made, and not Chinese. A bonus is that they provide a way to calculate what you need, taking the guess work out of ordering. The only hitch was that a nut was missing from my first order, but that was not a big deal. Shipping was very fast.

  • Would you recommend us? Yes
5

The gas shocks don’t last very long.

It seems like these gas shocks should last longer than three years. They are only opening and holding open small cupboard doors that swing upward.

  • Would you recommend us? Yes

Response from the business owner

Jeff, thank you for your purchase with us. I am sorry your springs didn’t work for your application. However, as we do work with our customers because we know that there are times when a customer’s calculations may be slightly off, you can reach out to us to let us know that you are having an issue, and we will work with you to help you with your configuration. If the springs are too soft and will not hold your custom application, we can easily adjust the Newton to fit your application - this is a free service. We would just need for you to send the springs back to us with instructions on what Newton Force you want the springs adjusted to. Please get in touch with us so that we discuss your issue and help you to get it corrected. Thank you, Thanks

Company details

1201 Tulip Drive Gastonia, north carolina 28052-1898

704-865-7444

[email protected]

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