I've been trying to find a suitable gas spring for a vintage Maserati Bora. Your site made it incredibly easy to enter parameters and find something that ended up working perfectly! The graphic showing the spring compressed and extended was especially useful.
The gas spring worked very well for us. It met our exact requirements for our prototype.
I wasn’t sure what type or strength of gas springs I needed and then I found Gas Springs Shop and their calculator tool. It was simple to add in all the dimensions and weights and the tool recommended the springs and mounting hardware for my application. Plus the simulator gave a visual representation of my application and exactly where to mount the brackets. I’m very happy with the product and service I received.
I emailed for support with the part number from the original . This was for stairwY engine cover for my 2007 BAVARIA 30. Long story short, hooked me up with the configuration app, only decision was amount of weight to hold in Newtons. Here in 4 days and exactly like original. Original may have been under designed. 5 stars for me!. If you have a Bavaria 30, I've got a part number for the star/engine cover!
Gasspringshop made this easy! I took good measurements and input those. The website made the selections easy, shipping was fast, and for install, I followed the measurements given in the diagram precisely. Very pleased with the end result!
Building a one-off engine hatch for a 50-year hot rod boat. We needed gas springs to keep the composite hatch up. The exhaust headers and tight fit to the big block V8 engine complicated the geometry. Gas Spring Shop's calculator allowed us to simulate several configurations before selecting the best one. There is no other resource like it on the internet. It allowed us to engineer a perfect solution efficiently and source the parts to build it. I will use Gas Spring Shop for my future projects.
I feel as tho Any emails that I sent were not read and understood. I asked to be contacted by phone, and no effort was made to do so. I had sent a spring to you to be matched for length and all i was told is I will receive a refund.
Hello Jason, Thanks for your review, i was checking your order and this was refunded because we receive the material in the factory, we reply to you with a new model but not sure if you tried to buy again, if you want to please sent us an email again, also about the phone calls in April we had an issue with the line number but its solved, you can call us if you want to Gas Spring Shop
ordered a gas spring for a mini excavator and was simple to find and order
Because of my inexperience with gas struts,I asked for some guidance and it took almost 3 days for a response.During that time ,I became impatient,ordered what I thought was correct.It wasn't,didn.t work and one strut broke.I will be more patient next time and lower my expectations for a timely response.
Easy to use website. I have boighft several.over the yewrs and the product configurator page always dispels the mystery around what to purchase. Produce arrives fast and always in good condition.
I have called, emailed and called again multiple times. No return call or email regarding an order that we have been waiting on for awhile.
Hello Kristine, We did just talk by phone and we had a discrepancy on the inventory i hope we can we do business in the future, our apologize for this situation, we will ship the material asap Gas Spring Shop
The on line option made it simple especially when you can view past orders.
Will not reply to calls or return notifications
Hello Alex, Our apologize for this situation, it seems our CSR made a mistake on the email address, we dids just send another email asking about your project questions, hope this can be solved asap. Gas Spring Shop
Needed replacements for my RTT and they were delivered fast and work like a dream, ready to get the camping season started.
Wrong product. Called, left message to call back but never received a call. No way to return. Finally received email and was provided return authorization. Everything went smoothly from that point on. I would recommend email to contact them rather than phone call. My bad.
Hello Daryl, Our apologize for this situation, we had a lot of calls in those days and we already are in a process with you to do this return i hope this can be helpful for us to be considered in your future projects, we will do the refund as soon as we receive the material. Gas Spring Shop
Original review
Wrong product. Called, left message to call back but never received a call. No way to return. Do not recommend.
Hello Daryl, Our apologize for this situation, we had a lot of calls in those days and we already are in a process with you to do this return i hope this can be helpful for us to be considered in your future projects, we will do the refund as soon as we receive the material. Gas Spring Shop
The best part.
Very impressed with the calculator on the web site. Order included all the parts I needed. Didn't take long to get the spring.
No one answers phone. The product failed in a very short time. I am sending back to see if they will warranty it.
Hello John, Our apologize for this situation, our CSR send you an email asking you if want to return your material to check it with the quality team, but we never get an answer, we did just sent a 2nd email, hope we can help you with this issue Gas Spring Shop
Original review
No response to emails. No one answers phone. The product failed in a very short time. I would not buy anything from them.
Hello John, Our apologize for this situation, our CSR send you an email asking you if want to return your material to check it with the quality team, but we never get an answer, we did just sent a 2nd email, hope we can help you with this issue Gas Spring Shop
After ordering and not getting any response from customer service I got an email and a phone call. I wish I had gotten the explanation sooner. Once they explained the part from Germany was not arriving for 3 weeks I was content knowing it’s on the way in a few weeks. Still haven’t received but am expecting in the next 2 weeks
Hello Frank, Our apologize for this situation, we had a lot of calls in those days, we did just send to you an email with the information and a possible option so you can receive a partial from your order asap and the rest when the components arrive. Please advise if you have more questions Gas Spring Shop
Original review
Ordered and paid for an order march 15. Tried to call to inquire when it would ship. 2 email responses that were worded so poorly , it left me in limbo not knowing the status of my order . Called both customer service number and parent company phone numbers, which only went to unanswered voicemail. Several follow up emails I sent were unanswered. I will cancel the order today at noon with my credit card company if I haven’t received an answer. THIS WAS POSSIBLY THE WORST CUSTOMER SERVICE EVER!
Hello Frank, Our apologize for this situation, we had a lot of calls in those days, we did just send to you an email with the information and a possible option so you can receive a partial from your order asap and the rest when the components arrive. Please advise if you have more questions Gas Spring Shop
These gas springs look extremely durable, can’t wait to install on my boat. Great product, fast shipping.
I placed several orders with Gasspringsshop.com, two of which I made incorrectly and cancelled/returned. Customer service was extremely helpful and supportive throughout the process. Ultimately I got springs that fit my application and are working very well. Thank you!!
Strut is functioning perfectly on my RV awning. After some difficulty with communication, the company issued me a refund for an erroneous duplicate charge. I am happy and satisfied with the performance of the strut and that I received a correct refund.. I will order from them again if necessary
Original review
I have experienced multiple calls that did not go through to multiple numbers for your company. Also, I managed to get through electronically to an electronic answering service who sent me to SECURITY, who then hung up on me when I stated that I was trying to contact customer service. I have been going through a nightmare of experiences concerning duplicate order that was made on my behalf and now I'm hoping for refund of at least one of those duplicate orders. I am awaiting a decision from a gentleman who did contact me via email and has been visibly attempting to help me with the situation. I will redo the evaluation if satisfied with the results.
Gasspringsshop.com made it really easy to select and order the proper pistons for my needs.
See above.
Competent sales staff, everything is always awesome!
23435 Industrial Park Drive
Farmington Hills, Michigan 48335
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