Cuts are perfect but...
Cuts are perfect, wood nicely packed but. 1st order, one part was missing. They told me that they can send me the missing part but I needed to build something and couldnt wait, didnt had time to wait for them to do it. Beside that, I choosed a delivery day ( friday ) and took holiday to be there as they asked. The day-d the delivery couldnt be done this day and have been delayed to the next monday. I lost 1 day of holiday for nothing, could not work on my project during the weekend and had to ask someone to stay at my place all day long. 2nd order, all wood came completely wet and delivered at my neighboor house without any notification or phone call. Package was destroyed and a big part of the mdf wood was busted, few of them had water marks. They asked me to report all the parts with pictures, took me a while to do it. After that they decided to send me a second batch of all the parts that have been damaged. Took 1 month to have everything in order. Beside that, all cuts are nice clean and perfect. They answer in less than 24h ( open days ) to requests and emails. And the delivery is not totaly their responsibility ( but they should put "fragile" or something on the packages ) so I can understand. Could be that I am unlucky, people seems mainly happy with that platform.
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1 July 2026
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Liege
Reactie van TOSIZE
Hi,
Thank you for sharing your experience. We are sorry to read that you encountered several issues with your orders.
Unfortunately, we are unable to find your name or email address with this review, which means we cannot access your order history or check what happened in your case. Could you please contact our customer service team and mention your order number or the email address used for your order? We would be happy to look into this and see how we can help.
We look forward to hearing from you.
Kind regards,
The TOSIZE team