Filters

10

super quick

easy to order and delivered really quickly

  • Would you recommend us? Yes
10

Very happy

I orders a few products with a delivery time of 4 days and received them in 2 days, very well packed and good quality, will order again

  • Aanbevelen? Ja
1

Excellent product but problem with the shipping company

I bought from you some products and everything is fine with the order, I am very happy about it. The problem is the transporter you are working with. Indeed, this transporter firm is not professional at all. On the 8th of November 2022, I received a phone call from them and they told me they would come in the morning so I stayed at home the whole time. I have waited until 2 PM and still nobody. I tried to call this number : 03 87 76 72 67 (Metz). I waited an hour and after this hour it hung up. I tried to call again and after 15 minutes I hang up. I tried another number: 09 74 91 09 10 and I found out I had to go to a relay to pick up the order! I was home the whole time and they did not bother to come give it to me. For the shipping I paid 13,20€ and for this price I believe I can have my package delivered at home. I can guarantee I will not order from you as you are only collaborating with GLS and I won't recommand your website to anybody as well because of that matter. Please be carefull who your are collaborating with because even though your products are good and I am happy about them, the experience of the shipping ruined your efforts

  • Would you recommend us? No

Reactie van het bedrijf

Hi, We are really confused why you would rate us 1 star when you are happy with us and our products, why not give us a thumbs up and share your disappointment with the GLS on their platform?.......

2

Ordered 16 days ago, still no shipping confirmation

The customer service stop responding to my E-Mails, so I've probably been scammed. Do not buy anything from their site.

  • Aanbevelen? Nee

Reactie van het bedrijf

Hi, You order is on hold because you ordered products which requires an end-user-declaration which till this day you did not fill in. Orders that contain registered substances are placed on hold automatically and will be released from this status if we received the form and if it has been approved. The products that require a enduser declaration will have a popup on the webpage where you can click to fill in the form, if for whatever reason you miss this you can also read it on the big red text under the prices where you can click and fill it in, last but not least this info is also written in the order confirmation. Please contact us if after this response you still have any troubles finding the form Best regards Kasper de Boer Laboratoriumdisounter

8

Good products, and reliable

Lab.discounter sells great products at a fair price, and some of them are real bargains, given the quality of what they ship. Their ‘own brand’ products are especially good. They might suffer from unexpected delays every now and then on products they don’t stock, but I suppose this is no different from other suppliers, given how the Covid has disrupted the worldwide supply chain. They could – and I agree with other people on that particular item – improve on reaching out when they experience those delays. But, overall, I’m super happy with all that I got from them so far. It’s definitely a great supplier.

  • Would you recommend us? Yes
10

Parfait, livraison rapide, à recommander.

Rien à ajouter, parfait, livraison rapide, à recommander.

  • Would you recommend us? Yes
1

unserious and unreliable

I made a order on the 03.09.2022 and until today (04.10.2022) I received nothing. They told me on the 28.09.2022 that they will send the order on the same day but that was a lie. The order was not shipped! Maybe a scam but I hope that Visa wil refund me amount Never again....

  • Aanbevelen? Nee

Reactie van het bedrijf

Hi christian, Thanks for your review, we have looked into this and you're order was on hold for some logisitcal reason. I will send you an email in a few minutes giving you some more details. Best regards Chris

10

Sehr gut und sehr vorbildlich.

Sehr gut und sehr vorbildlich.

  • Würden Sie uns weiterempfehlen? Ja
10

Commande produits

Très satisfaite....commande prise en compte le jour même et réception des produits quelques jours plus tard. Tout a été parfait, je recommande.

  • Nous recommanderiez-vous? Oui
10

Excellent service, great prices, fast delivery

I work a lot with hydroponics and make my own fertilizer solutions. I buy all I need at Laboratoriumdiscounter, and every time the experience is the same: the service is great, the prices are good and the delivery fast (especially considering I don't live in the Netherland). I would recommend anyone who is in professional need of chemicals or is a hobbyist chemist.

  • Would you recommend us? Yes
9

Schnelle Lieferung auch nach Deutschland und beste Discont-Preise!

Turbo Lieferung 2 Tage einwandfrei

  • Würden Sie uns weiterempfehlen? Ja
1

I canceled after 3 weeks

After 3 weeks I finally canceled the order. I was put off twice that the delivery would be sent soon. With the third and final cancellation, the delivery was then marked as sent. But the two main products are not included (which I would have ordered because of). No response due to my final cancellation. Getting the money will be difficult.

  • Aanbevelen? Nee
4

disappointing

we paid in advance products of almost 500 euros with 3-4 days delivery time and now it is a month and we have not received anything, nor got our money back. they appear to be scammers and we are getting ready for a law suit if they do not respond to our last ticket. LE: only after writing the comment, somebody actually sent the parcel, one month after the advance payment. it arrived ok. too bad about the customer experience they offered...

  • Ne-ai recomanda? No

Reactie van het bedrijf

Hello, We are sorry to hear that. We would like to clear up that all items have been shipped except for one. So, the item that you are missing, which is €66,67 and not €500,00 is on back order indeed. We expect to ship that item before the end of this week. A lawsuit for a backorder that has been mentioned on the packing slip seems a bit dramatic and will cost you a lot more money than the item missing, which you will recieve shortly anyway. Receiving 16 out of 17 items and then calling us scammers seems a bit far fetched. Either way, we hope you understand some chemicals are delayed due to personnel/ raw material shortages. The item missing will be shipped as soon as we can! If you need any other information, feel free to contact us per phone, email, live chat, or ticket. All contact information can be found on our website. Kind regards, Laboratoriumdiscounter

10

Super service après vente

J'ai eu un souci avec un produit que j'avais commandé. Bouteille trouée clairement dû au transporteur GLS. Après l'envoi d'un mail que j'ai rédigé en français, le service après vente de Laboratorium (société hollandaise) à réagit directement en toute confiance et m'a renvoyé une autre bouteille. Encore un grand merci pour votre professionnalisme! Je recommande !

  • Nous recommanderiez-vous? Oui
10

A costumor friendly, generous company!

A very customer friendly, generous company! Also easy to chat with! Our questions have been answerd quickly and to our satisfaction!

  • Você nos recomendaria? sim
10

Top Customer service and fast delivery

Everything went as planned, ordered before i went out of stock myself, had a little chat over the "chat support" and everything went as the person told me. very happy with the service provided!

  • Would you recommend us? Yes
10

Ottimo

Servizio efficentissimo spedizione molto celere e assistenza TOP!!! Prodotto introvabili in Italia!! Grazie per tutto!

  • Ci consiglieresti? Si
10

Snel en goed geleverd

1 fles Dimetylformamide bestelt voor 3d geprint materiaal aan elkaar te plakken werd snel en netjes geleverd en het werkt. Moet nog verder getest worden.

  • Aanbevelen? Ja
10

Top service!

Potje kopersulfaat besteld, volgende dag in huis! enorm snel voor de situatie op de markt.

  • Aanbevelen? Ja
1

Teil der Ware nicht geliefert, keine Antwort auf Nachfragen, keine Rückerstattung.

Zwei Produkte der Bestellung wurden geliefert, auf die Verzögerungsanfrage wurde geantwortet, aber das war das einzige mal, wo das funktioniert hat. Bis hierher war noch alles gut. Aber die Chemie-Schutzhandschuhe wurden nicht geliefert. Mehrere Nachfragen zum Verbleib der Ware über vier Monate verteilt, wurden nicht beantwortet, die Ware ist bis heute geliefert worden und die Bitte um Rückerstattung der 15 Euro wurde einfach stillschweigend igrnoriert. Das ist inakzeptabler Kundenservice und Diebstahl. Entweder ist es Schlamperei, und/oder einfach Betrug oder korrupt. Wenn Sie kein Geld verlieren wollen, dann Halten Sie sich von dieser Frima fern. Was bringen günstige Preise, wenn man keine Ware, keine Antworten und keine Rückerstattung erhält? So ist es am Schluss viel teurer, weil man es doch irgendwo anders bestellen muss, hat Ärger und viel Aufwand. Auch wenn ein Teil der Ware geliefert wird, ist das Gelieferte viel zu teuer, weil man ja die Kosten für die nicht gelieferte Ware auf die gelieferte Ware anrechnen muss. Not sending payed items for more than 4 months and not answering to requests on the "whereabout" of the item is not ok and no acceptable customer treatment! And if you do not send or refund them at all, it is theft!!!

  • Würden Sie uns weiterempfehlen? Nein

Reactie van het bedrijf

Good Afternoon, We really have no clue what you are talking about, the backorder has been send 1 week after your original order. We never received ANY email from you and any atempt to contact you results in no answer. We double checked our ticket system and our email and there is nothing from you requesting any kind of information. If there still is a problem please contact us by phone and we will gladly help you Best regards Laboratoriumdiscounter

2

3 maanden na bestelling nog steeds niet alles ontvangen

Drie maanden geleden Gallium, een deel Erlenmeyers, Bekerglasen en spuitflessen besteld bij Laboratoriumdiscounter. Na 1 maand contact met hun moeten opnemen omdat de levering uitbleef ... na een mailtje kregen we als antwoord "Dat is wel vreemd, ik ga hier gelijk even achter aan en zorg dat het vandaag verstuurd wordt". Blijkbaar hebben zij stock of stock beheer problem want er werd maar de helft van de bestelling gestuurd ... nu 2 maanden nadien staat het missend deel nog steeds open.

  • Aanbevelen? Nee

Reactie van het bedrijf

Goedemiddag, Wij hebben u een tijd geleden al gevraagd op welk rekeningnummer de credit kan, hier hebben wij helaas nog geen reactie op mogen ontvangen. M.b.t. de backorder klopt het inderdaad dat er een paar items op stonden, deze waren voor een deel wel op voorraad maar niet het aantal wat u had besteld, wat wij dan vaak doen is alvast opsturen wat wel op voorraad is zodat er in de meeste situaties toch al begonnen kan worden met de werkzaamheden. Mocht u nog vragen hebben dan vernemen wij dat graag van u Met vriendelijke groet, Kasper Laboratoriumdiscounter

10

Great!

Thank you for quick delivery!

  • Would you recommend us? Yes
3

Prodotti mancanti

Dei due prodotti acquistati uno (bottigliette di vetro) era mancante. Ho fatto foto e scritto, ma ad oggi nessuna risposta o rimborso. Peccato, al primo ordine era andato tutto bene, ma il servizio clienti è davvero pessimo.

  • Ci consiglieresti? No
10

5 Stars Custermer Service!

I had a problem with the delivery of my parcel. Customer service replied kindly and promptly to solve it. That is enough for me to buy again from Laboratorium Discounter.

  • Would you recommend us? Yes
2

No goods, lyers, bad service, scam

Scammers! Do not send any goods and no money back!

  • Aanbevelen? Nee

Reactie van het bedrijf

Hello, We have tried to find an order with your name, unfortunately we have not been able to find it. We are sure that if you contact us, we are able to solve your issue. Please contact us through phone, chat, email, or a ticket. All info can be found on our website. Thank you in advance, Laboratoriumdiscounter

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