Hello Michelle, Can we do anything to make your experience with us a little bit better? You can contact us via [email protected] or the chat, or telephone. I would be happy to hear from you, and sort this out. Have a nice day, PlexiDirect.co.uk
Dear Steve, We're very sorry to hear your experience with us was not how you hoped it should be. It is in our interest to solve this matter with you in a professional way. Customers matter to us. I'm finding it weird that we did not respond to your mail regarding cashback. At this moment, my colleague is busy contacting EVERY UK customer that hasn't had either their product in time, or is still waiting for his/her product. Every customer will get their cash back, no matter if the product is still being delivered or not.. Cash is being sent back. This is also the case for you. We hope you understand the situation we're in, regarding Brexit and the shipping problems that come with them... Hope you are happy with the products once they will be delivered. Have a nice day, PlexiDirect.co.uk
Thanks for your great review! :)
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